La-Z-Boy deep dives on data signals for creating superior experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

La-Z-Boy Inc. shares how it hurdled two challenges in the quest to provide a rewarding shopping experience.

5 ways to create engaging content for your digital display

In a digital signage world crowded with brands, making your display stand out is crucial. Crafting impactful content is the key, though it's not always simple.

Love’s Travel Stops installing EV charging stations in Pennsylvania, Colorado

September 22, 2023

Love's Travel Stops will install EV charging stations at eight locations in Pennsylvania and Colorado after securing $4.8 million in federal funds, according…

Trek boosts online conversions by 200% with new product discovery experience

Trek Bicycle uses Zoovu to increase purchase confidence and drive sales. A new AI-driven question-and-answer flow in Trek's product discovery experience…

Presented by Zoovu

Maximize Channel Partner Revenue

Take merchandising to the next level. By syndicating Product Discovery Experiences, you'll guarantee a consistent representation of your products everywhere…

Presented by Zoovu

The foundation for AI in retail

by Allison McCabe — Director of Retail Technology, enVista

AI is a great tool for increasing the value of data within an organization, but without a solid foundation, AI will not be as successful as needed.

Cinema launches with self-service kiosks

September 19, 2023

Miraj Cinemas has launched its latest multiplex in Mumbai, bringing India's third-largest cinema chain (which is also 100% vegetarian) to 60 cinemas…

Crunch Fitness debuts Amazon One

September 19, 2023

Crunch Fitness, a New York City-based global fitness chain, has become the first fitness brand to introduce the Amazon One palm recognition service as an entry…

University of San Diego campus market boasts frictionless shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Students and staff never have to wait in line again at the university’s campus smart market thanks to autonomous technology from AiFi.

Retail ranks 3rd in client data leaks

September 19, 2023

The retail industry ranks third in client data leaks, with over 700 retail companies suffering data breaches during which various consumer data was leaked…

Eyewear shopping tech taps facial measurements

September 18, 2023

An eyewear retail technology that captures a customer's precise facial measurements via a kiosk aims to elevate the shopping experience when it comes to buying…

Nomination deadline extended for 2024 Top 50 retail innovators report

September 18, 2023

The 2024 Retail Customer Experience Top 50 report will highlight retail leaders who are innovating when it comes to creating extraordinary shopping…

How grocers can overcome operational hurdles of kiosks

by Bagrat Safaryan

Self-service kiosks are taking the grocery industry by storm, but that’s only when stores prepare their teams and budget.

Boost Your Foot Traffic With Videos Displayed On Digital Signage

Consumers are exposed to more ads than at any other time in history. So, with all of this competition, how do brick and mortar businesses grab the attention of…

ICXA honors 5 Elevate Award winners at annual summit

by Daniel Brown — Editor, Networld Media Group

The Interactive Customer Service Association announced winners of the 2023 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina.

AI won't replace employees, it will make CX better

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

A panel at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 tackled AI head on and how its real benefit is to improve the customer…

Foot Locker steps up customer experience via InMoment feedback analytics tech

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The footwear and sportswear retailer is tapping InMoment’s Spotlight intelligence application to steer all support and feedback streams in a central location…

4 reasons retailers should consider a managed service provider

by Tim Tang — Business Technologist, Hughes

Tim Tang offers up four ways an MSP can help a retailer do more with less as it strives to edge out the competition.

How Dave's Hot Chicken wins with authenticity

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Dave's Hot Chicken went from a parking lot pop-up to a fast casual juggernaut. The opening keynote at the Interactive Customer Experience Summit in Charlotte…

JCPenney investing $1B to boost customer experience, operations

September 7, 2023

JCPenney has created a self-funded reinvestment plan of more than $1 billion to enhance customer experience across its physical footprint, improve digital…