2022 Look Back: Most read retail CX news of the year

Here’s a look at the most-read news headlines of 2022 at RetailCustomerExperience as 2023 arrives in short order.

Chatbots proving frustrating to consumers

December 14, 2022

A hefty majority, 80%, of consumers report higher frustration levels when it comes to using customer service chatbots, while 72% stated using a chatbot for…

Retailers expanding self checkout despite challenges

December 13, 2022

Retailers are expanding the use of self checkout despite some shortcomings, according to a CNN report. The companies are looking to provide labor savings, meet…

The Digital Transformation Checklist All Businesses Need

Although it’s hard to predict what customer trends will pop up in the years ahead, one preference that will only continue to grow: an increasing expectation…

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Benefits of Depot Repair and Equipment Repair

Today, your customers expect easy, reliable, and secure access to the businesses and services they frequent, when, where, and how they choose to access them.

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Training, support key in deploying fixed self-checkout solutions

December 12, 2022

ECR Retail Loss, a U.K.-based organization that studies and recommends solutions for retail loss, has released data points on fixed self checkout spaces based…

Furniture retailer taps AR tech to drive customer interactions

December 9, 2022

Fatboy, a furniture retailer, is tapping CGTrader technology for a unique AR Lens for promoting products and branding as well as driving online customer…

How a cannabis kiosk is helping retailers comply with California regs

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

NatuEra's CBD Smart Kiosks are designed to mitigate the regulatory risk and liability of dispensaries and retailers carrying hemp-derived products by providing…

LA mall vending machine offers free pet treats

December 5, 2022

Pet owners visiting the Westfield Century City Mall in Los Angeles between now and Dec. 24 can grab dog or cat treats for free by answering a few questions at…

Chat apps gaining favor with consumers

December 2, 2022

Chat apps are fast becoming crucial communication channels for consumers given an 80% spike in WhatsApp usage and a 62% increase in rich communication services…

Make the season merry with mobile CX

by Jonathan Aniano — SVP Product, CRM Applications, Zendesk

For successful holiday sales, one expert recommends trying the CX trifecta: Messaging, AI and self-service.

Walmart unveils Sam Walton hologram

December 1, 2022

Walmart has unveiled a holographic recreation of Sam Walton in preparation of its permanent exhibit at the Walmart Museum, according to a press release.

Michigan mall debuts baby supply vending machine

December 1, 2022

Parents in need of baby supplies will appreciate a Baby Vend machine at the Rivertown Mall in Grandville, Michigan, according to a wzzm13.com report.

Dobot debuts robots for retail tasks

November 30, 2022

Dobot, a robot manufacturer, has introduced collaborative robots for retail customers to handle tasks such as making coffee, cocktails, ice cream, noodles…

Low-Power NXP Machine Learning Platform from IBASE

IBASE Technology Inc. (TPEx: 8050), a world leading provider of industrial and embedded computing solutions, has expanded its edge computer lineup.

US mulls more regulations to help disabled use self-service kiosks

November 29, 2022

As self-service expands at a fast pace at retail, many machines do not sufficiently accommodate disabled persons, according to a report in The Wall Street…

3 tech tips to improve customer experience

by Kosta Popov — CEO, Cappasity

To stay ahead of e-commerce competition, retailers must provide a convenient and engaging shopping experience.

Clientron Introduces the latest POS System Ares550 with Elkhart Lake CPU

The Ares550 is powered by an Intel® Celeron® J6412 Quad-Core Elkhart Lake processor with dual SO-DIMM slots, up to 32GB of RAM, and dual trays of M.2 SSDs for…

Love’s Travel Stops deploys 2nd California Jamba by Blendid

November 28, 2022

Jamba, a global lifestyle brand serving on-the-go freshly blended fruit and vegetable smoothies, bowls and bites, and Blendid, a robotic foodservice solutions…

Implementing Self-Service Kiosks: What’s on the Horizon

The role of in-person dining interactions is changing drastically. Kiosks are likely to play a major role in those changes.

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