Digital Transformation of Retail Brands: Dealing with the Impact of COVID-19

The crisis produced by the COVID-19 pandemic has dramatically changed consumer behavior and accelerated the digital transformation of the retail industry. With…

How Brooks Running overcame fraud and boosted customer experience

by Rich Stuppy, Rich Stuppy

Rich Stuppy, chief customer experience officer at Kount, shares how running sneaker retailer Brooks Running dealt with fraud and improved the customer…

Preparing for the new Next: Building confidence and resiliency

by Antony Wildey — VICE PRESIDENT OF GLOBAL SALES CONSULTING, Oracle

Antony Wildey, vice president, global sales consulting, Oracle Retail, explains that with the reopening of retail, the role of the store and the associates…

Can self-service kiosks offer support in today’s retail conditions?

by Katie Kochelek — Senior Marketing Specialist, Frank Mayer and Associates, Inc.

One day the pandemic will be a memory, but as with most historical events, it’ll leave a wake of change in its path. For retail, this may mean a new lineup of…

Civil rights groups press NBA to ban facial recognition at arenas

October 21, 2020

Days after the close of the 2020 baskteball season, civil rights groups are launching a campaign to pressure the NBA to protect fans, players and staff by…

COVD-19 drives greater customer conversational commerce

October 19, 2020

Given shutdowns and social distancing due to the ongoing coronavirus, consumers are engaging in more ways than ever with retail businesses, beauty salons and…

Kroger taps ClusterTruck for dark kitchen partnership

October 15, 2020

The Kroger Co. is teaming up with ClusterTruck, a software platform for delivery-only kitchens, on Kroger Delivery Kitchen, a service that will serve both…

Blendid opens robotic food kiosk at California Walmart

October 15, 2020

Blendid, an autonomous and contactless food automation platform that leverages machine learning, robotics and artificial intelligence to create smoothies, made…

Tech transformation of retail in the time of COVID-19

by Michele Dupre

Retail continues to move online and COVID-19 is limiting physical space. Michele Dupre, group vice president at Verizon Business, answers the question “Why…

Contactless cards in a post pandemic world

by Jamie Topolski — Director, Fiserv

Contactless payments offer the same strong security as EMV cards but how do they stack up against the needs of consumers who are now dealing with the aftermath…

French retailer Monoprix teams with Shekel Brainweigh on cashierless store

October 14, 2020

Monoprix S.A., a Clichy, France-based retailer, has teamed with Shekel Brainweigh Ltd., an Israel-based weighing technology provider, to introduce an…

CBD retailer installs AI vending machine at Atlanta airport

October 14, 2020

Chemesis International Inc., a cannabis product development company, has installed its first VICKI artificial intelligence self-checkout solutions machine at…

Health beauty retailer taps NCR for faster checkout, simpler store operations

October 13, 2020

Kruidvat, which is part of the A.S. Watson Group that operates over 1,200 retail stores in Belgium and the Netherlands, is deploying NCR's Next Generation…

Fashion retailers team with First Insight to drive faster, better merchandising decisions

October 13, 2020

Fashion brands Burton Menswear, Dorothy Perkins and Miss Selfridge are partnering with First Insight Inc. and using its predictive analytics technology to…

Online grocer enhances delivery with in-house AI-powered technology

October 13, 2020

Farmstead, a Bay Area, California online grocer, is providing faster delivery to its customers, with a free under two hour delivery within a 50-mile radius.

Goodwill powers COVID-19 employee engagement with digital signage

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

COVID-19 has made it very difficult for businesses to return to some form of normalcy, especially on the employee front. Goodwill Southern Rivers in Columbus…

How to navigate the legal side of touchless technology

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Many retailers are embracing touchless technology, but they may run into legal issues related to privacy if they don't cover their bases. Attorney Brian…

LAX expands mobile food, beverage ordering

October 9, 2020

LAXOrderNow.com is a new food service program that lets hungry travelers coming through the Los Angeles International Airport use their mobile device to order…

Backpack retailer installs safety vending machine, will expand product offerings

October 8, 2020

Chrome Industries, which provides backpacks and messenger bags, has installed a vending machine in Portland, Oregon, stocked with masks, gloves and hand…

Survey: Nearly half of consumers leery about shopping in store

October 7, 2020

Nearly one out of every two shoppers (48%) don't believe it's safe to shop in stores and four out of 10 (38%) won't try on clothing, accessories or even makeup…