CVS tapping furloughed hotel workers to fill jobs

March 26, 2020

CVS Health is aiming to hire on 50,000 workers for part-time and full-time jobs and is aiming to draw hires from the hotel industry given layoffs due to the…

Costco sets up hours for senior shopping due to coronavirus outbreak

March 26, 2020

Starting this weekend Costco will offer senior-only (60 years or older) shopping hours on Tuesday and Thursday from 8 a.m. to 9 a.m.

Amazon CEO: Things going to get worse before they get better

March 24, 2020

Amazon CEO Jeff Bezos cut right to the chase in a letter to employees this past weekend after first thanking them for their hard work and effort.

Amazon hiring 100K workers to meet online sales crush in wake of COVID-19

March 17, 2020

Amazon is hiring on 100,000 workers in a quest to meet the "surge in demand" from online sales as people worldwide are sequestered home in light of the…

COVID-19: Retailers closing stores for worker, customer safety

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A growing number of retailers and brands are temporarily closing locations but will continue to pay workers through the closure period.

Walmart debuts Alphabot to drive grocery business

February 27, 2020

Walmart is formally debuting Alphabot, a platform that speeds up the pick, pack and delivery of online grocery orders, after piloting the system at a Walmart…

Former Amazon exec on the state of retail e-commerce

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

James Thomson knows Amazon, having spent years heading up Amazon Services, and understands the challenges smaller retailers are facing in the e-commerce…

Amazon debuts first Go Grocery store

February 25, 2020

Omnichannel giant Amazon is opening the doors today to its first cashierless grocery store, called Amazon Go Grocery, in Seattle.

Amazon culls third-party delivery partners

February 21, 2020

Amazon is cancelling a slew of third-party delivery contracts due to issues with safety, performance and working conditions.

Cardtronics enables cash balance reloads for Amazon customers

February 20, 2020

Cardtronics, the largest ATM operator in the world, announced that Amazon customers can load cash onto their Amazon cash balances at up to 400 of its ATM sites…

Organic gardener retailer sprouting up in Walmart, top retail outlets

February 7, 2020

Back to the Roots, an organic gardening retailer, is finding a home this year in 2,300 Walmarts nationwide. It's also taking root in Lowe's, Target, Costco and…

We love Amazon, but we hate Amazon

February 7, 2020

It seems U.S. consumers have very mixed feelings about Amazon, with one in four having negative feelings when it comes to Amazon's impact on retail and the…

Amazon Go store to offer fountain soda, espresso, hot foods

February 4, 2020

The Amazon Go store in San Francisco's financial district at 300 California St. will be selling hot food, espresso and fountain soda when it reopens in the…

Walmart debuts store boasting AI lab

January 20, 2020

Walmart has launched an Intelligent Retail Lab, which is a fully functional store boasting an in-store AI lab, where it plans to advance learning on building…

Cyber Monday reveals mobile driving ecommerce train

by David Jones — Editor, Networld Media Group

December 5, 2019

A record holiday shopping performance on Cyber Monday was driven by heavy use of mobile by retailers looking to take advantage of the short holiday season.

Confirmit names Howard Lax as CX consulting leader

November 29, 2019

Howard Lax has been named principal director, CX consulting, at Confirmit, which provides software-as-a-solution for multi-channel customer experience…

Amazon expands free 1-day delivery on items

November 27, 2019

Amazon Prime members will get free one-day delivery on more than 10 million items this holiday season. The news comes on the heels of Amazon eliminating…

Walmart adds Siri ordering for grocery pickup, delivery

November 26, 2019

Walmart's Jet.com ending food delivery in NYC

November 26, 2019

Walmart's e-commerce unit Jet.com is closing its New York City fresh grocery delivery business after launching the service about a year ago, resulting in the…

Consumers shopping earlier, physical retailers top favorite

November 22, 2019

Not only are consumers shopping earlier this year — well before Thanksgiving thanks to retailers launching holiday sales as Halloween hit — they're very likely…