Although the concept still conjures up images of the Great Depression, layaway plans saw a big resurgence during the economic downturn of the 2008 holiday…
read nowWhen CRM solutions first emerged, many retailers got caught up in the excitement and rushed to adopt the cutting-edge technology without first setting goals…
read nowTypically located inside grocery and drug stores, retail health clinics provide convenient health care for common ailments. Patients don’t need an appointment…
read nowAfter weathering boycott calls in the wake of his August 2009 Wall Street Journal editorial opposing healthcare reform, Whole Foods Market CEO John Mackey went…
read nowAlthough the concept of culture management remains an abstraction for many, it does have a real and profound impact on corporate success and profitability.
read nowHigh-end fashion shops have come to realize that dressing rooms are powerful places where purchasing decisions are made or broken based on a customer's…
read nowAs part of an ongoing effort to drive customer engagement, AT&T is trialing high-definition telepresence videoconferencing kiosks in several of its retail…
read nowInvestment in Web-enabled kiosk technology is paying dividends for retailers such as Art Van Furniture, allowing the Michigan retailer to reduce store sizes…
read nowFeeling flush after a major restructuring effort and a stronger-than-expected 2010, the venerated department store expects to regain its investment grade…
read nowGiven consumers' ready adoption of self-service technologies at supermarkets and airline check-ins, a recent report sponsored by IBM Corp. suggests that…
read nowTarget is looking to change the face of urban retail by 2012. The discount retailer’s new initiative includes new stores in eleven of the United States…
read nowTrader Joe’s continues to enjoy a near cult status for making healthy, organic and locally-produced food accessible to shoppers on a budget, and for providing…
read nowMattel's American Girl line of dolls, accessories, books and (more recently) movies, has dominated the big and expensive ($95) doll market for 24 years.
read nowIn the sixteen months since taking the wheel as Best Buy CEO in the midst of a global economic crisis, Brian Dunn has kept the world's largest consumer…
read nowIn-store cafés have become an integral part of bookstores, offering shoppers an oasis in which to linger over reading material. Last year, upscale chain…
read nowMore companies are using channels such as augmented reality (see No. 77) to create enhanced interactive storefront displays designed to allure and captivate…
read nowCabela’s takes the concept of "in-store experience" to new vistas. After passing statues of two huge bears wrestling at the store’s entrance, outdoor…
read nowAs part of its foray into urban areas, Costco is experimenting with locating in regional shopping malls. The strategy has raised eyebrows as food stores tend…
read nowCVS Caremark Corp was forced to lower the high end of its expected 2010 earnings range as a result of increased spending to streamline its ailing pharmacy…
read nowCynics may be leery of buying trendy designer clothing at up to 60 percent off, reasoning that if it is too good to be true then it probably is. But because…
read now