Are retailers listening to consumers and preparing for the imminent hyper-experiential retail renaissance?

by Rhonda Hiatt — global CEO at Clear, part of M&C Saatchi

Genuine human connection and personal interactions are going to drive retail growth, innovation, and brand loyalty this year and beyond. Brands need a plan to…

How to curate a comprehensive end-to-end customer experience

by Rob Mobsby — Digital Director, Everything Branded

Constantly learning from customers can help guide retail decisions on how to expand or refine operations to fit evolving needs.

Chatmeter Unveils the Future of Reputation Management with Launch of Pulse AI: Signals

Multi-location businesses have traditionally used keyword-matching sentiment analysis and Net Promoter Score surveys to get a surface-level understanding of…

PwC leader talks robust holiday season spend, consumer trends

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The PwC annual “Holiday Outlook” report reveals women are spending more than ever before, most consumers want a deal and Gen Z is busy shopping in the physical…

12 days of Christmas gifts hit an all-time price high

December 1, 2023

If the gifts cited in the "Twelve Days of Christmas" song are on the holiday buying list this year be prepared to spend more than ever.

Chatmeter Commits $30,000 in Charitable Donations to San Diego-Based Organizations

Chatmeter, a leader in brand intelligence and reputation management, today announced the company has pledged $30,000 to three San Diego-based organizations…

Chatmeter Named to Inc.’s Second Annual Power Partner Awards

Inc. Business Media announced the second annual Power Partner Awards, honoring B2B organizations across the globe that have proven track records supporting…

Online holiday season to hit $221.8B, Cyber Monday to top $12B

October 12, 2023

The online holiday shopping season will be robust, according to Adobe, with a 4.8% growth in e-commerce, hitting $221.8 billion compared to last year.

Consistency key to retail customer experience, say consumers

September 18, 2023

When it comes to the retail customer experience, regardless of loyalty status, most consumer view the key to exceptional CX is providing consistent…

Economy growth rate slowing down

September 8, 2023

The economy is still growing, but its momentum is slowing, according to the National Retail Federation.

Reasons why retailers are marching fast toward automation

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

David Naumann, marketing strategy lead for retail, travel and distribution at Verizon, shares insight on findings from Verizon's 2023 Connected Retail…

The growing significance of remotely managed digital signage

by Digital Signage Today

By utilizing remote management, businesses ranging from retailers to restaurants can unlock the true potential of digital signage.

Automation a win-win for grocers, consumers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Automating online grocery selection can bring savings for food markets and consumers and drive a more rewarding customer experience.

Chatmeter reimagines Surveys to better integrate structured and unstructured Data

Chatmeter, a leader in brand intelligence and reputation management, announced the launch of Surveys, its advanced survey creator, further solidifying its…

How retailers can give what beauty shoppers want: A personal customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

While the days of a makeover at a cosmetics counter in a department store aren’t over, as consumers are still loving the in-store experience, more and more…

Managing green with green: How sustainability and profitability go hand in hand

by Kristin Naragon — Chief Strategy & Marketing Officer, Akeneo

With half of all consumers willing to spend more money on a brand whose values align with their own, it’s crucial for brands to tell their story across every…

ICXA retail peer group talks automation, consumer behavior

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The ICXA Retail Peer Group offers retail leaders a rare chance to share insight and talk retail customer experience issues, trends and challenges.

Chatmeter Brings Advanced, Generative AI Features to its Brand Intelligence and Reputation Management Platform

Leader in brand intelligence for multi-location brands adds AI review response and social media post-generating capabilities to empower businesses to connect…

Jewelry industry experiencing ‘engagement gap’

April 27, 2023

The engagement jewelry segment still hasn't quite recovered since the pandemic with ring sales still on the decline.

Chatmeter Updates Its AI-Powered Sentiment Analysis Tool, Pulse, to Deliver Faster and More Customized Access

The new features will allow multi-location brands to analyze data about the customer experience (CX) in more strategic and customized ways.