To create a customer experience that's relevant and useful, go beyond selling

by Diane Keng — CEO and Co-founder, Breinify

Consumers are more socially conscious and looking to brands that align with their own values. They are willing to pay more for brands that do, but for brands…

Amazon names Doug Herrington as worldwide store boss

June 30, 2022

Doug Herrington is now CEO of Worldwide Amazon Stores following the departure of Amazon's tenured operations leader Dave Clark, who headed up warehousing and…

Dry cleaners taps self-service technology

June 20, 2022

Dry cleaners are adopting automated pick up and drop off options that typically include self-serve kiosks.

Why retailers must shift from transactional behavior to transparent behavior

June 16, 2022

Consumers are getting much more particular when it comes to supporting brands and digital technology is gaining adoption as it has the power to boost the…

Experts ponder the future of retail

A panel of experts at the NAMA show sought to unpack changing consumer work habits and how traditional service industries can reposition themselves to meet…

How D2C disrupts industries: An in-depth look

by Jay Sackos

D2C helps retails deal directly with the customers without any mediators, thus making the business model leaner and even cost-effective.

Why unattended retail is exploding in response to consumer acceptance

A host of technologies and service concepts have come on the scene as of late. What entities will service the rising number of unattended retail sites?

5 Retail Digital Signage Trends for 2022

Digital signage is very dynamic, with new trends emerging each day. So, tag along to learn about five digital signage trends for 2022.

Presented by eyefactive GmbH

Mobile devices changing consumer shopping behavior

March 24, 2022

A hefty majority, 73%, of U.S. shoppers will embrace virtual cards for online purchases and the trend illustrates how smartphone innovation is rapidly changing…

Signage market to hit $63.3B by 2031

March 17, 2022

The global signage market should see a CAGR of 6.3% between 2022 and 2031, reaching $63.3 billion by 2031, according to a study by Future Market Insights.

Examining factors spurring the 'great retail reset'

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers, in the wake of COVID-19, are wrestling with big issues as a retail reset is on the brink. A Deloitte report provides insight on what retailers…

Target sales, traffic robust in Q4

March 1, 2022

Target's comparable sales grew 8.9% and comparable traffic grew 8.1% in Q$ 2020 and total revenue grew more than 35% over the past two years.

Fairfield University Case Study: Digital Signage for Higher Education

How Fairfield University uses Digital Signage to improve students and faculty members’ communications and experiences.

3 ways retailers can leverage analytics to optimize in-store CX

The brick-and-mortar retail industry is embracing its digital transformation moment. After years of lagging technological adoption, retailers are exploring…

Optimism riding high for self-serve kiosks

Self-service projects put on hold during the pandemic are back on track, and increased demands for self-checkout are expected to continue post pandemic.

Touchless options gaining acceptance, expansion ahead

Touchless solutions have gained acceptance during the pandemic, but more customer education is needed as the technology continues to evolve beyond hygiene…

Site traffic, Amazon approach top of mind for retailers

February 10, 2022

Nearly all, 98%, of retail leaders are using or planning to use AI and machine learning in the next year and a half, and boosting site traffic and fashioning…

5 Trending Topics at NRF 2022

Read this recap on NRF 2022 and discover the trending topics that will shape the contact center of the future.

2021 retail holiday sales hit $887B

January 20, 2022

Total retail holiday sales hit $887 billion, according to the National Retail Federation, despite ongoing supply chain hiccups and the ongoing COVID-19 Omicron…

The top 4 contact center KPIs and metrics that retailers need to start tracking

The four contact center KPIs and metrics that retailers must measure to generate higher revenue and drive increased business performance.