Aptos study highlights successful omnichannel engagement strategies

April 20, 2017

Personalization and prioritizing cross-channel data consistency are two key strategies retailers are taking to boost omnichannel customer engagement, according…

Evolve or die: This is the state of retail

The advent of digital has changed life as we know it, including the shopping experience. The state of retail is now evolve or die. The dogma of old school…

It's the same old song and dance for mobile payments adoption

by Will Hernandez — Editor, NetWorld Media Group

Stop me if you;ve heard this one before: You're more likely to go back home to retrieve your smartphone than the wallet you left behind.

Lloyds Bank bets big on 'micro branches'

April 10, 2017

Following on the heels of announcements by HSBC and the Royal Bank of Scotland, Lloyds Bank has confirmed that it will be scaling down its branches in the U.K.

Identifying the millennial 'tribes'

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Media outlets often make the mistake of stereotyping millennials either as lazy, entitled, antiestablishment types who can’t stop taking selfies, or as clever…

When will retailers wake up and smell the CLV?

Peter Fader, professor of marketing at the Wharton School of the University of Pennsylvania and co-founder of Zodiac, explains why a truly customer centric…

UK retailers not delivering on customer experience, claims report

April 3, 2017

A new Eptica study reveals U.K. retailers are not providing a rewarding customer experience despite the fact consumers are more likely to buy if they have a…

A look at trends taking over retail in 2017

To keep up with shopper expectations, it's more important than ever for retailers to enhance and integrate the physical and digital. As we move further into…

Analyst: Under Armour brand appeal on the rise

March 31, 2017

In the midst of doomsday retail forecasts comes a bit of sunshine as Under Armour's brand is gaining greater appreciation by consumers.

Study: Emotional consumers tend to impulse buy functional goods

March 31, 2017

When consumers feel a bit out of control and go shopping, they're not inclined to hit the luxury retailers.

Report: Wal-Mart top retailer in apparel sales

March 30, 2017

Amazon isn't the leader of everything in retail apparently as Wal-Mart is the top apparel retailer and part of its success is likely tied to its acquisition…

Mark-downs a big lure for the female shopper

March 29, 2017

Nearly half of U.S. female shoppers, 45 percent, will only step into a retail store if there's a sale of 41 percent or more being offered.

The future of retail: Thinking small

Leading retailers are beginning to make sweeping changes to keep up with consumer demands. In the past six months retailers like Amazon, Target and Kroger have…

Baby Boomers love the retail discount

March 28, 2017

When it comes to shopping the Baby Boomer generation isn't interested in paying full price when it comes to cars, smartphones, electronics, appliances or…

Trump, tech, and taxes: What's in store for 2017

Whatever your feelings about President Donald Trump, one thing is for sure: 2017 is going to be an interesting year for everyone.

Humanizing the retail experience: Experiential shopping lives offline

These are the days of sharing, group think and the herd mentality… who knew the 90s-era mall rats, a generation of teens known for simply hanging out in…

Retailers losing big bucks by not getting personal, reveals survey

March 21, 2017

Retailers could boost revenue by 5 percent if they stepped up their game when it comes to customer experience and providing personalized service.

Wal-Mart shoppers are loving rotisserie chicken, health supplements these days

March 20, 2017

Rotisserie chicken, health supplements such as tumeric and 'smart' educational-focused toys are favorites when it comes to Wal-Mart shoppers.

Why retailers need to get as social as consumers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Today's shoppers are social technology users, especially the female consumer segment. To be successful retailers should be just as social.

ICX Association extends entry deadline for annual Elevate Awards

March 14, 2017

Nomination deadline for the Association's annual awards has been extended to April 3.