Hungry for more conversions? There's an app for that

With the inherent convenience of ordering favorite specialty items online, come new demands from consumers, namely: the expectation of finding their favorite…

Small biz owners have a rosy outlook on growth

April 27, 2017

Half of small business owners are viewing current business conditions as good or excellent and predict conditions will improve in the next six months.

Retailers failing at personalization, claims study

April 26, 2017

Less than half of retailers are successfully driving a personalized consumer experience and even fewer are using advanced strategies to customize the shopping…

5 top themes for future retail success

by Chris Petersen — Owner, IMS

In mature categories with declining volumes and margins, there are immense pressures on the c-suite to innovate. Consumers have already voted for a seamless…

Analyst: What Macy's needs to do to rally

April 20, 2017

Macy's needs to draw more mall traffic, adapt to changing shopper trends and get faster at customer service, according to a retail analyst.

Aptos study highlights successful omnichannel engagement strategies

April 20, 2017

Personalization and prioritizing cross-channel data consistency are two key strategies retailers are taking to boost omnichannel customer engagement, according…

Evolve or die: This is the state of retail

The advent of digital has changed life as we know it, including the shopping experience. The state of retail is now evolve or die. The dogma of old school…

It's the same old song and dance for mobile payments adoption

by Will Hernandez — Editor, NetWorld Media Group

Stop me if you;ve heard this one before: You're more likely to go back home to retrieve your smartphone than the wallet you left behind.

Lloyds Bank bets big on 'micro branches'

April 10, 2017

Following on the heels of announcements by HSBC and the Royal Bank of Scotland, Lloyds Bank has confirmed that it will be scaling down its branches in the U.K.

Identifying the millennial 'tribes'

by Bradley Cooper — Editor, Connect Media

Media outlets often make the mistake of stereotyping millennials either as lazy, entitled, antiestablishment types who can’t stop taking selfies, or as clever…

When will retailers wake up and smell the CLV?

Peter Fader, professor of marketing at the Wharton School of the University of Pennsylvania and co-founder of Zodiac, explains why a truly customer centric…

UK retailers not delivering on customer experience, claims report

April 3, 2017

A new Eptica study reveals U.K. retailers are not providing a rewarding customer experience despite the fact consumers are more likely to buy if they have a…

A look at trends taking over retail in 2017

To keep up with shopper expectations, it's more important than ever for retailers to enhance and integrate the physical and digital. As we move further into…

Analyst: Under Armour brand appeal on the rise

March 31, 2017

In the midst of doomsday retail forecasts comes a bit of sunshine as Under Armour's brand is gaining greater appreciation by consumers.

Study: Emotional consumers tend to impulse buy functional goods

March 31, 2017

When consumers feel a bit out of control and go shopping, they're not inclined to hit the luxury retailers.

Report: Wal-Mart top retailer in apparel sales

March 30, 2017

Amazon isn't the leader of everything in retail apparently as Wal-Mart is the top apparel retailer and part of its success is likely tied to its acquisition…

Mark-downs a big lure for the female shopper

March 29, 2017

Nearly half of U.S. female shoppers, 45 percent, will only step into a retail store if there's a sale of 41 percent or more being offered.

The future of retail: Thinking small

Leading retailers are beginning to make sweeping changes to keep up with consumer demands. In the past six months retailers like Amazon, Target and Kroger have…

Baby Boomers love the retail discount

March 28, 2017

When it comes to shopping the Baby Boomer generation isn't interested in paying full price when it comes to cars, smartphones, electronics, appliances or…

Trump, tech, and taxes: What's in store for 2017

Whatever your feelings about President Donald Trump, one thing is for sure: 2017 is going to be an interesting year for everyone.