Valentine's Day will be a heart breaker for retailers

February 13, 2017

Consumers won't be showing as much love via gifting this Valentine's Day with spending dipping 2.3 percent compared to last year.

Donald Trump, Nordstrom, Ivanka Trump: How politics now play into the retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In simple terms, social media and the internet have given consumers the loudest and biggest mouthpiece to project their views and feelings and actions. But it…

Virgin's Branson talks retail fails, retail success and what makes for a rewarding customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Virgin Group founder Sir Richard Branson likely knows more about retail fail than most any other retail leader and he's not shy about sharing what he's learned…

What Target's mobile payments plan says about today's retail trends

by Will Hernandez — Editor, NetWorld Media Group

CVS, Kohl's and Wal-Mart all added payments features to their mobile apps in 2016. Target now reportedly will do the same.

Retail was all about promotions in 2016, reveals study

February 1, 2017

Nearly half, 44 percent, of orders in 2016 were sold on a promotion and 67 percent were sold on a markdown, according to new data from the DynamicAction Retail…

Amazon Go's impact on payments, self-checkout

The Amazon Go store has no cash register or payment kiosk. Instead, shoppers scan themselves into the store using the free Amazon Go app, shop as normal…

7 under-the-radar retail trends for 2017

by Bryan Pearson — President, LoyaltyOne

Will men and artificial intelligence define retail in 2017? Possibly. Considering the activities in retail today, several experts shared what unexpected trends…

2017 & beyond: Prognostications for retail technology

Shopper behavior and expectations have clearly changed and become more sophisticated. Retail stores need to evolve to meet consumer demands, and the influence…

Generation Z loves shopping at the brick-and-mortar retailer

January 25, 2017

While the Generation Z shopper is a digital customer they still love going to the store to shop and that means retailers need to shore up on interactive…

Study: Consumers want to be wanted

January 20, 2017

Retailers need to commit to earning a consumer's business as 79 percent of consumers will only buy from brands that provide they care about earning a shopper's…

Most gift recipients lie about liking gifts, survey reveals

January 17, 2017

If you think grandma really loved that sweater or Dad was truly happy about the new slippers, think again.

Holiday trends report reveals online growth, greater ecommerce traction

January 13, 2017

Total holiday season spend in 2016 beat out 2015 with growth jumping from 1.8 percent in 2015 to 4.7 percent in 2016, according to First Data’s updated Holiday…

Macy's kicks off cost efficiency, streamlining strategy

January 12, 2017

In a quest to boost cost efficiency and streamline its store portfolio, Macy's will close about 100 locations by August of this year, according to a press…

5 key success factors for 'omnichannel as the new normal'

by Chris Petersen — Owner, IMS

Chris H. Petersen explains why assorting the hottest products is not enough to win today's consumers.

Under Armour aims to go beyond retail

January 10, 2017

Athletic apparel, footwear and gear maker Under Armour has plans to advance beyond retail and just signed a 10-year deal to provide uniforms for Major League…

2016 in review: Top retail customer experience stories

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The year 2016 was one of technology, big changes and big steps by retailers aiming to boost and hone the customer experience. Here's a look back at the big…

Retailers embracing mobile but conversion rates sluggish

January 3, 2017

More retailers are embracing mobile and are making mobile device sales a priority in the new year.

Is your CX language up to par? If not, it may be hurting the customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

There are many aspects to customer experience and a big one not often mentioned is language. As one consultancy's report reveals, poor language is translating…

Data analytics and the changing world of retail in 2017

If there’s a word that described the retail space in 2016, it’s change. Change in technology, tools and best practices. And, (no surprise), 2017 promises more…

Despite stress and strife, presidential election not hurting retail

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

By all accounts, this year’s presidential election will go down in history for many reasons, most notably for being one of the most unsettling. The good news…