Videos
Summit: Doug Stephens, Retail Prophet
A review of his panel discussion on marketing through location-based promotions.
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Summit: Don't set social media expectations
Sometimes with social media, the best strategy is just to dive right in, said Paul Flanigan at the 2011 Retail Customer Experience Executive Summit. Also: the…
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Summit: How to track your employees' customer service
Kristi Behr, head of operations for AT&T retail locations, discusses the chain's process for monitoring the customer experience.
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Summit: Helping customers find themselves
A new kiosk/digital sign from Lo-K can show customers the way to specific products as well as perform many other functions.
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Summit: Location-based marketing
Best Buy's Mark Mosoniak led a panel on location-based marketing at the 2011 Retail Customer Experience Executive Summit. This is his recap of highlights.
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Summit: The handheld POS
Story Miners' Mike Wittenstein led a technology panel at the 2011 Retail Customer Experience Executive Summit. Here, he summarizes its focus on the smart phone…
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Summit: Latest consumer trends
At the 2011 Retail Customer Experience Executive Summit, attendees were given a close look at the most recent and important consumer trends. Vickie Abrahamson…
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Summit: The ROI of customer experience
Amy Shea, with Brand Keys, talks about the importance of customer experience to the bottom line. She spoke at the Retail Customer Experience Executive Summit…
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Summit: The power of positive thought
Bob Phibbs, aka the Retail Doctor, believes retailers should think more positively. He spoke at the Retail Customer Experience Executive Summit 2011.
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Retail Case Study: Store Ops Analytics
This solution, featuring Cisco video surveillance integrated with SCOPIX Solutions data analytics and dashboard tools, helps a large sporting goods chain…
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CETW: Wifarer
A unique marriage of smartphone and WiFi can help shoppers find their way around the mall or any other large retail area.
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CETW: Multi-touch assisted POP
RedDotNet demonstrates two tablet-based kiosks, one with thumb-wheel interactivity.
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CETW: MediaTile's HumanKiosk
MediaTile CEO Simon Wilson shows how the HumanKiosk lets brands have a customer service representative on the sales floor without really having one on the…
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CETW: A look at the Verizon bill payment kiosk
The new unit from KIOSK Information Systems allows users to pay by check as well as upgrade phone services.
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CETW: Kiosk as social-media marketer
A new iSnap kiosk brings the photo booth into the social media era by allowing posers to take pics and upload them onto Facebook and Twitter on the spot.
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CETW: Nanonation's approach to customer engagement
CMO Brian Ardinger talks about the importance of interactivity as part of its software development.
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CETW: Motorola product-scanning solutions
Dana Warszona shows tools to help customers check-out and to shop/check-out on the fly.
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CETW: CTS's new ADA-compliant enclosure
Sandy Nix, president of Connected Technology Solutions, demonstrates an adjustable-hieght touchscreen mount.
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CETW: CTS's new ADA-compliant enclosure
Sandy Nix, president of Connected Technology Solutions, demonstrates an adjustable-hieght touchscreen mount.
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GlobalShop: Floors, walls and the customer experience
Avery Dennison has learned that consulting with retail designers is key to creating engaging surfaces.
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