RAMP: One-time use payment codes

RAMP: One-time use payment codes

At the recent mobile payments conference in Chicago, MagTek's Andy Deignan and Mimi Hart talked about the company's Qwick Codes.

Why LG OLED?

LG OLED commercial displays give businesses amazing new ways to elevate their brands and engage their customers—thanks to unique shape-shifting form factors, a wide viewing angle and dual-sided messaging capabilities that grab attention coming and going.

Sponsored by: LG Electronics USA, Inc.

RAMP: Mobile card-swiping technology

RAMP: Mobile card-swiping technology

Lance Ning from ID Tech showed some of his company's mobile swiping technology at the recent mobile payments conference in Chicago. Applications include line-busting, off-site retailing and more.

RAMP: Mobile loyalty

RAMP: Mobile loyalty

Mocapay's Aaron Wald talks about the integration of mobile loyalty and marketing as part of an overall mobile solutions strategy.

RAMP: PCI compliance with NFC devices

RAMP: PCI compliance with NFC devices

At the recent mobile payments conference in Chicago, Brad Cyprus with Vendor Safe talked about how retailers can stay right with security guidelines when it comes to NFC payments.

How do you get the right data at the right time?

Amazon's success proves that those who understand their customers at a deep level will win. At a panel at the recent ICX Summit, Eric Schongalla, manager of retail systems at Carhartt, and Roger Starkweather, senior VP of sales and experiences at OpenEye Global, discussed how businesses can utilize data analytics and personalization.

Sponsored by: Interactive Customer Experience Summit (ICX Summit), Omnivex

RAMP: The evolution of mobile payments

RAMP: The evolution of mobile payments

Among other topics, Oscar Munoz from CHARGE Anywhere discussed the evolution and state of mobile payments at the recent conference in Chicago.

Detroit Tigers Store at Comerica Park, Opening Day 2011

Detroit Tigers Store at Comerica Park, Opening Day 2011

Delaware North Companies opened a new 6,000 square foot store Detroit Tigers Store at Comerica Park on Opening Day 2011. In this video, Comerica Park's Retail Director Janine Kurpiel talks about the new design.

Creating the ultimate customer experience

Creating the ultimate customer experience

Using retail store design to attract customers and transform the shopping experience. In this broadcast, Gensler design firm shares its visioning approach.

Summit: Doug Stephens, Retail Prophet

Summit: Doug Stephens, Retail Prophet

A review of his panel discussion on marketing through location-based promotions.

Summit: Helping customers find themselves

Summit: Helping customers find themselves

A new kiosk/digital sign from Lo-K can show customers the way to specific products as well as perform many other functions.

Storytelling is key to boosting customer experience and profit

The most common tendency with retailers is to simply give the facts about a product or service without really telling a story about them. Panelists at the ICX Summit addressed this topic and how to create profitable narratives.

Sponsored by: Mood Media

Summit: Don't set social media expectations

Summit: Don't set social media expectations

Sometimes with social media, the best strategy is just to dive right in, said Paul Flanigan at the 2011 Retail Customer Experience Executive Summit. Also: the potential impact of Google+.

Summit: How to track your employees' customer service

Summit: How to track your employees' customer service

Kristi Behr, head of operations for AT&T retail locations, discusses the chain's process for monitoring the customer experience.

Summit: Location-based marketing

Summit: Location-based marketing

Best Buy's Mark Mosoniak led a panel on location-based marketing at the 2011 Retail Customer Experience Executive Summit. This is his recap of highlights.

How do you get the right data at the right time?

Amazon's success proves that those who understand their customers at a deep level will win. At a panel at the recent ICX Summit, Eric Schongalla, manager of retail systems at Carhartt, and Roger Starkweather, senior VP of sales and experiences at OpenEye Global, discussed how businesses can utilize data analytics and personalization.

Sponsored by: Interactive Customer Experience Summit (ICX Summit), Omnivex

Summit: Latest consumer trends

Summit: Latest consumer trends

At the 2011 Retail Customer Experience Executive Summit, attendees were given a close look at the most recent and important consumer trends. Vickie Abrahamson and Mary Meehan from Panoramix gave the presentation.

Summit: The ROI of customer experience

Summit: The ROI of customer experience

Amy Shea, with Brand Keys, talks about the importance of customer experience to the bottom line. She spoke at the Retail Customer Experience Executive Summit 2011.

Summit: The handheld POS

Summit: The handheld POS

Story Miners' Mike Wittenstein led a technology panel at the 2011 Retail Customer Experience Executive Summit. Here, he summarizes its focus on the smart phone as retail tool.

Summit: The power of positive thought

Summit: The power of positive thought

Bob Phibbs, aka the Retail Doctor, believes retailers should think more positively. He spoke at the Retail Customer Experience Executive Summit 2011.

Introduction to Microsoft Tag

Introduction to Microsoft Tag

An overview of Microsoft Tag technology, from SXSW 2011.

Retail Case Study: Store Ops Analytics

Retail Case Study: Store Ops Analytics

This solution, featuring Cisco video surveillance integrated with SCOPIX Solutions data analytics and dashboard tools, helps a large sporting goods chain enhance customer service, increase staffing efficiency, improve sales training, and -- most importantly -- convert shoppers into buyers.

CETW: Wifarer

CETW: Wifarer

A unique marriage of smartphone and WiFi can help shoppers find their way around the mall or any other large retail area.

CETW: Multi-touch assisted POP

CETW: Multi-touch assisted POP

RedDotNet demonstrates two tablet-based kiosks, one with thumb-wheel interactivity.

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Why Levi's isn't acting its age when it comes to retail customer experience