CETW: Multi-touch assisted POP

CETW: Multi-touch assisted POP

RedDotNet demonstrates two tablet-based kiosks, one with thumb-wheel interactivity.

Storytelling is key to boosting customer experience and profit

The most common tendency with retailers is to simply give the facts about a product or service without really telling a story about them. Panelists at the ICX Summit addressed this topic and how to create profitable narratives.

Sponsored by: Mood Media

CETW: MediaTile's HumanKiosk

CETW: MediaTile's HumanKiosk

MediaTile CEO Simon Wilson shows how the HumanKiosk lets brands have a customer service representative on the sales floor without really having one on the floor.

CETW: Kiosk as social-media marketer

CETW: Kiosk as social-media marketer

A new iSnap kiosk brings the photo booth into the social media era by allowing posers to take pics and upload them onto Facebook and Twitter on the spot.

CETW: A look at the Verizon bill payment kiosk

CETW: A look at the Verizon bill payment kiosk

The new unit from KIOSK Information Systems allows users to pay by check as well as upgrade phone services.

C-Speak: How technology is boosting the stadium customer experience

A beer and hot dog at the ballpark, quick popcorn refills at the movies or just a freshly made dinner-on-the-road waiting for you at the next rest stop. These are all possibilities that are now reality in the freshly made-to-order retail game thanks to a new system from Apex Supply Chain Technologies.

Sponsored by: Apex Supply Chain Technologies

CETW: Nanonation's approach to customer engagement

CETW: Nanonation's approach to customer engagement

CMO Brian Ardinger talks about the importance of interactivity as part of its software development.

CETW: Motorola product-scanning solutions

CETW: Motorola product-scanning solutions

Dana Warszona shows tools to help customers check-out and to shop/check-out on the fly.

CETW: CTS's new ADA-compliant enclosure

CETW: CTS's new ADA-compliant enclosure

Sandy Nix, president of Connected Technology Solutions, demonstrates an adjustable-hieght touchscreen mount.

CETW: CTS's new ADA-compliant enclosure

CETW: CTS's new ADA-compliant enclosure

Sandy Nix, president of Connected Technology Solutions, demonstrates an adjustable-hieght touchscreen mount.

GlobalShop: 3D product imaging

GlobalShop: 3D product imaging

Can You Imagine's Steve Zuloff shows his Micro Theater, which is able to quickly rend product images into 3D ones, dramatically increasing customer engagement.

How do you get the right data at the right time?

Amazon's success proves that those who understand their customers at a deep level will win. At a panel at the recent ICX Summit, Eric Schongalla, manager of retail systems at Carhartt, and Roger Starkweather, senior VP of sales and experiences at OpenEye Global, discussed how businesses can utilize data analytics and personalization.

Sponsored by: Interactive Customer Experience Summit (ICX Summit), Omnivex

GlobalShop: Battery-powered shelf video player

GlobalShop: Battery-powered shelf video player

A new video player from InfoShade uses batteries instead of plug-in power, making deployment easier and the player more versatile.

GlobalShop: Fixtures, employee training and how they mix

GlobalShop: Fixtures, employee training and how they mix

Footprint Retail Services has recently added employee training to their core business of building and installing retail fixtures. Here's why.

GlobalShop: Floors, walls and the customer experience

GlobalShop: Floors, walls and the customer experience

Avery Dennison has learned that consulting with retail designers is key to creating engaging surfaces.

How do you get the right data at the right time?

Amazon's success proves that those who understand their customers at a deep level will win. At a panel at the recent ICX Summit, Eric Schongalla, manager of retail systems at Carhartt, and Roger Starkweather, senior VP of sales and experiences at OpenEye Global, discussed how businesses can utilize data analytics and personalization.

Sponsored by: Interactive Customer Experience Summit (ICX Summit), Omnivex

GlobalShop: Product security, data with touch screens

GlobalShop: Product security, data with touch screens

Michael Moore with Reflect demonstrates how product data and security can be combined with cable and touch screen.

GlobalShop: Earth-friendly digital signage enclosures

GlobalShop: Earth-friendly digital signage enclosures

No matter how dynamic the content, sometimes digital signage can still use a boost to stand out. Richard Graf from Color Reflections describes his green solution.

Stein Mart transforms itself with Microsoft BI technology

Stein Mart transforms itself with Microsoft BI technology

Stein Mart is using technology to transform itself into an information based culture, implementing a Microsoft BI solution to support its growth strategy and give its store and executive management access to end-to-end business intelligence, faster data reporting and new analysis capabilities to improve sales and bottom line productivity.

Mobile Monday: Equus iPad app review

Mobile Monday: Equus iPad app review

Customer experience expert Mike Wittenstein goes hands-on with the new Equus iPad app for this week's Mobile Monday review.

CTIA 2011: Mobile coupons

CTIA 2011: Mobile coupons

Coupons.com believes that storing coupons on a smart phone and using them via NFC is superior to barcode-based presentations. Here's why.

CTIA 2011: Sprint exec compares wireless to water

CTIA 2011: Sprint exec compares wireless to water

Talking about the company's M2M partnerships, Wayne Ward gives an interesting analogy for his business model.

CTIA 2011: Mobile payments for the underbanked

CTIA 2011: Mobile payments for the underbanked

PayNearMe's Mike Kaplan says that stores like 7-Eleven can do business with people outside the financial mainstream with mobile payment applications.

CTIA 2011: m-bux and the state of the mobile wallet

CTIA 2011: m-bux and the state of the mobile wallet

Pierre Saez describes the process of intertwining a prepaid debit card with a mobile account.

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