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10 most read Retail Customer Experience articles of 2018
As 2018 ends and 2019 arrives here's a great opportunity to make sure you didn't miss the top 10 most popular articles on Retail Customer Experience in 2018.
December 28, 2018 by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The past 12 months have been busy, busy, busy when it comes to retail customer experience technology advancements and retailer adoption of CX tools and strategy.
Given the frantic pace of the industry, and as 2018 comes to a close, it’s likely many missed some of the most-read coverage. Now's a great time to make sure you enjoy the top stories at Retail Customer Experience.
Here, in no particular order, are the most read features posted in the past year:
Amazon Go disrupts, re-invents, elevates the customer experience
The public launch of Amazon Go Monday represented a slew of technology advancements and customer experience innovations as the Seattle-based supermarket, boasting a cashierless checkout, is delivering on a range of customer wants and needs.
Industry experts offer up 2018 predictions on retail customer experience
In looking back at 2017 there were lots of big headlines, a big wave of emerging technologies and a long list of strategies in play as retailers worked to enhance and advance the customer experience. Retail customer experience gurus, leaders and experts shared their insights with Retail Customer Experience as 2017 ebbed to a close. See how many were on the mark regarding what 2018 delivered.
Ulta Beauty tackles retail change by embracing change
Mary Dillon, CEO of Ulta Beauty, said success in retail customer experience is all about embracing change during her keynote address at the recent ShopTalk conference in Las Vegas.
Kroger, Sprouts Farmers Market on the future of the grocery store
Amin Maredia, CEO of Sprouts Farmers Market, and Yael Cosset, chief digital officer at Kroger, agreed the grocery store of the future will be more experiential and visual. As to what this store will specifically look like still remains uncertain, however.
An inside look at Taco Bell’s digital transformation to deliver an enhanced customer experience
Taco Bell's digital journey boasts a clever and concise name: All Access. But its definition and reach describe that moniker very well, since it's about giving guests at its 6,875 restaurants an all-access pass to the brand, shared Rafik Hanna, senior director of Taco Bell's All Access in a keynote presentation at the ICX Summit in Dallas.
How Target is embracing the human touch to beat the competition
Target CEO Brian Cornell shared his own company's experience as an example of how a retailer can welcome change and find success during a keynote presentation at the ShopTalk conference in Las Vegas.
Walmart chief: Retail is about change, customer experience a team sport
Walmart President and CEO Doug McMillon may have a huge to-do list on his plate but there's one thing he's not, and that's bored.
How Carnival Cruise is taking customer experience to the next level
John Padgett, chief experience and innovation officer, global experience and innovation at Carnival Cruise, said interactive customer experience is exactly what a vacation should be all about.
How Ocado masters e-commerce grocery in the UK
Tim Steiner, founder and CEO of Ocado, the U.K's leading e-commerce grocer said no company serving the U.S. has offered the necessary combination of product variety, competitive pricing and timely home delivery.
Sephora shares tips, insight on crafting a retail customer personalization strategy
Mary Beth Laughton, executive vice president for omnichannel at Sephora, said personalization experiences are making it possible for consumers to become their own authority on what products best meet their preferences. Hence, authority on beauty is shifting from magazines and influencers to that of other consumers.
About Judy Mottl
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