Features
61. Self-service
Not long ago, self-service stations at grocery stores and airports elicited mostly negative reactions from consumers. But times change, and so do consumers…
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Mobile Monday: Macy's iShop
Macy's leaves the Web site format behind with an app that lets shoppers browse inventory in the manner they choose.
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62. Celebrity fashion lines
What a difference a year makes: For much of last 2008, many celebrity fashion lines were flying high. But as the economy tanked, consumers fled in search of…
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The pros and cons of concealing product prices online
Keeping the price tag somewhat hidden is part of a strategy by major brands to counter the Internet's tendency to drive prices down.
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63. Ethnic retail
The trend of segmenting regional and ethnic product selections continued in recent months. Walmart, which has a multiyear track record of offering Latinos…
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64. Uniqlo
Anyone who thinks "cheap chic" is an oxymoron hasn't been to Uniqlo. Japan's casual-wear behemoth has brought Gap-like styles and merchandising to about 82…
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Edible Arrangements thrives, despite economy
How the "luxury" retailer grew at an amazing pace in 2009, despite the recession.
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65. Urban Outfitters
Some chains have done very well with a homogenized, cookie-cutter approach, but Urban Outfitters revels in supplying customers with sophisticated…
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Mobile Monday: Sears Personal Shopper
The first installment of this new weekly feature takes a close look at Sears' remarkable iPhone concierge app.
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Why Generation Y isn't buying your products
A Gen-Y marketer offers three tips for reaching the most demanding, most technologically savvy demographic yet.
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66. Zoom Systems
Zoom Systems, the San Francisco-based provider of luxury-good vending machines, is poised to increase its U.S. and Japanese market presence. Customers can't…
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67. American Eagle Outfitters
From humble origins as an outdoor gear store, AE continues to soar as a top fashion destination for teenagers and young adults aged 15-25. They're drawn to the…
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Focus on Escalate Retail's new Pocket Kiosk
Escalate Retail is offering a novel approach to all-channel commerce, using shoppers' own smartphones as a "Pocket Kiosk."
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What the iPad means for booksellers
Apple's new iPad device could shake up the book market. Here are five ways to sell more traditional books during the upcoming e-book wave.
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Benchmark in-store experiences to define, measure and boost results
Customer experience programs established in the first quarter can pay dividends year round.
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68. CVS/Caremark
Now that CVS gobbled drug middleman Caremark in 2007 and West Coast regional Longs Drug Stores in 2008, the new CVS/Caremark is not only the largest U.S.
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69. Microsoft
How do you become a retailer if your most popular products are mainly sold through OEMs? That was the debate following Microsoft's announcement of plans to…
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Five great uses of social media at retail
Retailers are struggling to figure out how to fit social media into their holistic strategy. Here are five retailers that are doing it right.
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70. Virgin Megastores
The reign of Virgin Megastores as tourist attractions came to an end with the closing of all six U.S. locations. The stores in general remained profitable, but…
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Sears goes above and beyond for police widow
Old-fashioned customer service values are on display in Pennsylvania, where the retailer is coming to the aid of the wife of a fallen officer.
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