37. IP geotargeting (online)

Ace Hardware is just one company using IP geotargeting to create a local experience for visitors to its Web site. By identifying the shopper’s IP address, the…

Two-thirds of Facebook users say it influences purchase decisions

A new report details how users of the social networking site use it to interact with brands and retailers.

Four areas for improvement in retail online marketing

From social networking to grass-roots PR, here are simple ways to get more results from your online efforts.

"Heroes" star gets into the mobile retail world

by James Bickers — Editor, Networld Alliance

Greg Grunberg's Yowza app makes it easy for retailers to offer mobile coupons.

Building in-store interactive content that works

There is no limit as to what can be done with in-store media, but finding what works for your business is the challenge.

38. Anthropologie

The specialty store operates under the notion that bigger isn’t necessarily better. With 121 locations and a loyal customer base of women ages 30 to 45…

LUCY may make health matter for Kroger customers

Retail food chain Kroger is deploying a self-service healthcare and nutritional information program for its shoppers.

What does the iPad mean for retail self-service?

Software providers are already developing employee training and customer service apps for the new Apple device.

Loyalty programs: what works, what doesn't

Perhaps not surprisingly, the least costly methods of building and maintaining loyalty are often the least effective.

40. Trader Joe’s

The 310 Trader Joe’s locations across the country stand out from run-of-the-mill grocery chains, offering health foods, organic produce, nutritional…

39. Target

Discount retailer Target had a steadier year compared to many retailers, but continued to provide the same quality customer experience to its shoppers. In an…

Survey: Low prices replace customer service as primary loyalty driver

Walmart dominated the 2010 COLLOQUY Retail Loyalty Index, in results that reflect a reality of the Great Recession.

Online retail spending regains double-digit growth

E-commerce sales will grow by 12.7 percent in 2010 after two years of subpar growth.

Informal poll bodes well for kiosks in retail

Better economy and improved public opinion are pushing more retailers to self-service.

41. Millennials

Millennials stand poised to affect both sides of the customer experience: as customer and employee. Demographers disagree on exactly what ages comprise the…

42. Big-name designers partnering with retail

By joining forces with the likes of Michael Graves, Mossimo Giannulli and Isaac Mizrahi, Target has brought products by big-name designers to the masses at…

Report: 'We are seeing a multichannel revolution'

Nearly one-third of consumers use three or more channels to browse, research and purchase products.

Overcoming the sameness of retail

These four practical tips can help retailers rediscover their brands, and stand out from the competition.

43. Digital signage

Digital signage has the potential to transform the customer experience by providing helpful, relevant information at the critical point of decision, or by…

44. Self-checkout

Not all that many years ago, many shoppers hesitated to use self-checkouts because they were unfamiliar. But as more people have tried them — some surveys…