Survey: Low prices replace customer service as primary loyalty driver

Walmart dominated the 2010 COLLOQUY Retail Loyalty Index, in results that reflect a reality of the Great Recession.

Online retail spending regains double-digit growth

E-commerce sales will grow by 12.7 percent in 2010 after two years of subpar growth.

Informal poll bodes well for kiosks in retail

Better economy and improved public opinion are pushing more retailers to self-service.

41. Millennials

Millennials stand poised to affect both sides of the customer experience: as customer and employee. Demographers disagree on exactly what ages comprise the…

42. Big-name designers partnering with retail

By joining forces with the likes of Michael Graves, Mossimo Giannulli and Isaac Mizrahi, Target has brought products by big-name designers to the masses at…

Report: 'We are seeing a multichannel revolution'

Nearly one-third of consumers use three or more channels to browse, research and purchase products.

Overcoming the sameness of retail

These four practical tips can help retailers rediscover their brands, and stand out from the competition.

43. Digital signage

Digital signage has the potential to transform the customer experience by providing helpful, relevant information at the critical point of decision, or by…

44. Self-checkout

Not all that many years ago, many shoppers hesitated to use self-checkouts because they were unfamiliar. But as more people have tried them — some surveys…

Remote management improves kiosk up-time, customer experience

By turning to remote monitoring and management, retailers can tremendously increase operational efficiencies.

GlobalShop 2010 roundup

by James Bickers — Editor, Networld Alliance

This year's GlobalShop event in Las Vegas was well-attended, well-staffed and full of great insights. Here's a quick recap of some of the stories we brought…

45. Starbucks

Starbucks was offered as the epitome of the customer experience. Starbucks is known as much for its atmosphere — a comfortable "third place" for customers to…

Seven strategies for effective digital signage content

by James Bickers — Editor, Networld Alliance

Bill Gerba, CEO of Wirespring, shared a wealth of real-world experience in an information-packed session at GlobalShop.

GlobalShop: OfficeMax on visual merchandising

by James Bickers — Editor, Networld Alliance

The office supply giant talks product development, store design and using personas to understand the customer.

46. Costco

The largest wholesale club operator in the United States has built a base of loyal, satisfied customers by offering increased value, not just low cost. Jim…

Executive roundtable: HP on retail in 2010

by James Bickers — Editor, Networld Alliance

Two top-level executives with HP discuss what retailers need to focus on in the coming years.

GlobalShop: DOOH measurement essential for reaching customers

by James Bickers — Editor, Networld Alliance

Harris executive lays out the tools and techniques for connecting with an on-the-go, 'catch-me-if-you-can' audience.

47. Layaway

The old-fashioned payment plan is being revived. In recent years, Kmart was one of the only retailers offering layaway. But for the 2008 Christmas season…

Shopping with the click of a mobile phone button

Mobile commerce enables one-to-one relationships, and attracts incremental customers.

Seven principles for marketing to women

A cognitive anthropologist explains how men and women form emotional relationships with brands and retailers differently.