Opinion: Retailers, take back your shelves

A retail marketing expert argues for more differentiation, and less advertising, in the aisles.

Social media for retailers: Focus on Facebook

A study of 10,000 online shoppers reveals where retailers should focus their social media efforts.

Rethinking retail in the age of the grounded consumer

New research from a cultural anthropologist offers timely advice for retail.

Retailers can connect with mom shoppers online

by James Bickers — Editor, Networld Alliance

Time-crunched mothers head to the Web to meet their many unique needs – so online retailers need to be ready to serve them.

The customer experience checklist

by James Bickers — Editor, Networld Alliance

Forrester Research's customer experience guru shares an 8-step checklist for designing an experience and keeping it on track.

59. Barnes & Noble

Customer satisfaction is a priority for Barnes & Noble bookstores, and customers are taking notice. The retail store came out on top in the specialty store…

Six trends for in-store media in 2010

With global spending on technology products and services expected to grow 8.1 percent to more than $1.6 trillion, 2010 is likely to be a major year for…

60. Fear about gift-card balances

With all the anxiety surrounding the uncertain economy, here's something else to worry about: What happens to the money on a gift card if a store claims…

Redbox caves, agrees to 28-day delay with Warner Bros.

Warner Bros. and redbox agree to a 28-delay on new releases at the discount DVD-rental kiosks; redbox-parent Coinstar's shares close 50 cents higher.

61. Self-service

Not long ago, self-service stations at grocery stores and airports elicited mostly negative reactions from consumers. But times change, and so do consumers…

Mobile Monday: Macy's iShop

Macy's leaves the Web site format behind with an app that lets shoppers browse inventory in the manner they choose.

62. Celebrity fashion lines

What a difference a year makes: For much of last 2008, many celebrity fashion lines were flying high. But as the economy tanked, consumers fled in search of…

The pros and cons of concealing product prices online

Keeping the price tag somewhat hidden is part of a strategy by major brands to counter the Internet's tendency to drive prices down.

63. Ethnic retail

The trend of segmenting regional and ethnic product selections continued in recent months. Walmart, which has a multiyear track record of offering Latinos…

64. Uniqlo

Anyone who thinks "cheap chic" is an oxymoron hasn't been to Uniqlo. Japan's casual-wear behemoth has brought Gap-like styles and merchandising to about 82…

Edible Arrangements thrives, despite economy

How the "luxury" retailer grew at an amazing pace in 2009, despite the recession.

65. Urban Outfitters

Some chains have done very well with a homogenized, cookie-cutter approach, but Urban Outfitters revels in supplying customers with sophisticated…

Mobile Monday: Sears Personal Shopper

The first installment of this new weekly feature takes a close look at Sears' remarkable iPhone concierge app.

Why Generation Y isn't buying your products

A Gen-Y marketer offers three tips for reaching the most demanding, most technologically savvy demographic yet.

66. Zoom Systems

Zoom Systems, the San Francisco-based provider of luxury-good vending machines, is poised to increase its U.S. and Japanese market presence. Customers can't…