71. redbox

Retailers' ultimate dream is to create a totally new product or concept that's a commercial success, yet not overrun with competition. That's been the reality…

What e-commerce conversion rates from January 5 and 6 can tell us

Data points to a link between shopping cart abandonment rates and bargain seeking behavior, but it could also potentially indicate widespread out-of-stocks…

72. BOSE

When BOSE announced it was laying off 1,000 employees, or 10 percent of its workforce, in February, most analysts immediately linked the cuts to the demise of…

73. Concierge services from non-luxury retailers

Most every shopper dreams of being treated like an A-lister, even when he isn't shopping in the luxury segment. Some savvy retailers are using shopper perks to…

The lost art of the loss leader

Traditional strategies for promotional discounting are being ignored, and retailers are losing revenue as a result.

74. Deal of the day

Once Woot.com took the Internet by storm, it was only a question of time before deal-of-the-day specials became an online mainstay. Each morning, the site…

NRF: Sir Terry Leahy's six drivers for growth in 2010

by James Bickers — Editor, Networld Alliance

The Tesco CEO gave a generous speech at NRF where addition to his ten management tips, he also offered six drivers of growth for the coming years.  

75. Financial services at supermarkets

More customers are jumping at the chance to do their banking while polishing off the grocery list. In-store branches tend to be full-service locations that are…

76. Circuit City bankruptcy

Perhaps the writing was on the wall when the Wall Street Journal added Circuit City's Philip Schooner to its "Worst CEOs of the Year" list in December 2007.

NRF: Tesco CEO Sir Terry Leahy's 10 lessons for success

A legend of retail shares a wealth of advice with a packed house Tuesday morning.

EuroShop RetailDesign Award: EHI awards prizes to the best store concepts

Awards were presented for the best store designs worldwide during the Retail Fair of the NRF BIG Show yesterday in New York.  

NRF CEO Mullin: Retailers demonstrating 'courage to lead'

Mullin lauds Macy's, Sears and Apple in BIG Show opening speech in New York City.

77. Electronic shelf labels

One of shoppers' biggest peeves is when the shelf display doesn't match what they're charged at the cash register. Their dissatisfaction at being overcharged…

Ed Hardy uses YCD video, interactive mobile technologies in Australia, U.K. stores

The lifestyle brand used digital signage as part of an integrated shopper marketing strategy used to boost customer experience.

78. Forever 21

If you go where teens gather, you're sure to see at least a few of Forever 21's famous yellow shopping bags. The chain, known for its low-price, teen-friendly…

Four ways to get online shoppers to contribute reviews

Most retail Web sites allow users to write product reviews, but building a vibrant community takes more than just the tools. A recent success story from Sears…

79. Luxury retail

First, it was the aspirational shoppers who pulled back from luxury retailers like Saks and Neiman Marcus. Now, the truly affluent have decided to stay home…

Customer satisfaction with online retail rebounds

Customers of the largest online retailers are more satisfied than ever, according to a new report on holiday shoppers.

81. Credit card data breaches

As if retailers didn't have enough to worry about, credit card data breaches are reaching crisis level, if only in the minds of consumers. Between Heartland…

7 keys to customer experience in 2010

True dedication to the voice of the customer will be pivotal for retailers looking to improve their customer experience in the coming year.