Remote management improves kiosk up-time, customer experience

By turning to remote monitoring and management, retailers can tremendously increase operational efficiencies.

GlobalShop 2010 roundup

by James Bickers — Editor, Networld Alliance

This year's GlobalShop event in Las Vegas was well-attended, well-staffed and full of great insights. Here's a quick recap of some of the stories we brought…

45. Starbucks

Starbucks was offered as the epitome of the customer experience. Starbucks is known as much for its atmosphere — a comfortable "third place" for customers to…

Seven strategies for effective digital signage content

by James Bickers — Editor, Networld Alliance

Bill Gerba, CEO of Wirespring, shared a wealth of real-world experience in an information-packed session at GlobalShop.

GlobalShop: OfficeMax on visual merchandising

by James Bickers — Editor, Networld Alliance

The office supply giant talks product development, store design and using personas to understand the customer.

46. Costco

The largest wholesale club operator in the United States has built a base of loyal, satisfied customers by offering increased value, not just low cost. Jim…

Executive roundtable: HP on retail in 2010

by James Bickers — Editor, Networld Alliance

Two top-level executives with HP discuss what retailers need to focus on in the coming years.

GlobalShop: DOOH measurement essential for reaching customers

by James Bickers — Editor, Networld Alliance

Harris executive lays out the tools and techniques for connecting with an on-the-go, 'catch-me-if-you-can' audience.

47. Layaway

The old-fashioned payment plan is being revived. In recent years, Kmart was one of the only retailers offering layaway. But for the 2008 Christmas season…

Shopping with the click of a mobile phone button

Mobile commerce enables one-to-one relationships, and attracts incremental customers.

Seven principles for marketing to women

A cognitive anthropologist explains how men and women form emotional relationships with brands and retailers differently.

48. Mobile coupons

More than four out of every five Americans have a cell phone. Couple that fact with the increased interest in couponing to save money, and the time is ripe for…

GlobalShop: Walmart on the return of retail architecture

by James Bickers — Editor, Networld Alliance

Walmart's architectural manager explains how new store designs can combat the "not in my back yard" effect.

Report: Catalogs increasingly drive online sales

More than ever, people shop the catalog but buy on the Web site.

ShopTogether unites distant shoppers online

New tool lets two or more people browse an online store in tandem.

49. Cafes and other amenities

Long a staple in bookstores such as Barnes & Noble, Borders and Books-A-Million, cafés offer a place for shoppers to linger over reading material. Now they…

51. Personal shopping devices

Now that regional supermarket chain Stop & Shop has successfully tested a personal shopping device, we might soon usher in an era of expanded adoption of…

50. eBay

The thrill of winning an auction can cause quite a spike in adrenaline for eBay junkies. Since it launched in 1995, eBay’s online auction site has consistently…

The changing role of catalogs in multichannel

The ROI from catalog marketing is low relative to other online and offline media, according to a new report.

GlobalShop: 'Consumerism has become activism'

by James Bickers — Editor, Networld Alliance

Envirosell's senior vice president shares research-based insights on the new American shopper.