Features
82. Retailers and credit-card backlash
When gas prices nationwide topped the $4-per-gallon mark in summer 2008, c-stores and gas stations tried to protect their already-lean margins by offering…
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The 5 biggest retail customer experience stories of 2009
Faced with a tough economy and shaky consumer confidence, retailers innovated when it came to customer experience this year.
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83. Hot Topic
For teens who have a darker aesthetic sense than the average Abercrombie & Fitch customer, Hot Topic comes to the rescue with a dose of mall-based…
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Will digital-download kiosks save Blockbuster?
The home video brand has had a disappointing year, but a partnership with NCR may help keep it alive.
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84. NFC, contactless payments
The security of financial data is a huge issue, but so is customer convenience. As retailers struggle to balance these two possibly competing interests, two…
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How consumers killed customer service
Demand for low prices has driven down the value of customer service. Here's how retailers can drive it back up.
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85. Ann Taylor
One thing Ann Taylor has long been known for is its offerings of sophisticated business attire for women. So, it stands to reason that as the job market…
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How mobile is set to impact the 2009 holiday retail season
In what is another challenging holiday season for retailers, mobile marketing and advertising provide a very welcome bright spot.
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Barney's stands out with hybrid store/art gallery experience
The venerable New York institution is planning to open a Brooklyn location, its first new store in five years. The retailer currently ranks No. 1 among…
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87. NRF Customer Experience Concept Store
They don't call it the Big Show for nothing. This year's installment of retail's most important annual conference featured the Retail Customer Experience…
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5 signs your retail store needs a makeover
As new stores have opened over the past several years, they have upped the bar, and you may unknowingly be turning off potential customers.
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88. Bergdorf Goodman
Though it was last year's best customer experience winner on the Luxury Customer Experience Index survey, Bergdorf has recently borne the brunt of global…
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The Amazon store is just a rumor — but maybe it shouldn't be
The online giant has quashed a rumor that it is scouting brick-and-mortar locations, but that doesn't mean it isn't a good idea.
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How discounting is hurting retailers
When retailers lower prices without asking customers to give up something in return, confusion results and sales are negatively impacted.
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RetailWire Discussion: Localization and limited buys
The pendulum has swung away from generalization and back toward localization, but retailers and brands are learning how to execute locally through their…
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Retailers tackle 2010 with technology
Retailers are seeking technologies that do for any product category what mannequins do for apparel—show the customer how to bring many items together into a…
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Black Friday verdict: Number of shoppers up, average spending down
A National Retail Federation survey conducted over the weekend confirms the expected: more people spent less.
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The changing face of Black Friday
The weekend after Thanksgiving remains the biggest shopping event of the year, but the reasons customers pack the stores are changing.
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