Ulta Beauty CEO Mary Dillon says the world continues to have a need for human connection and inspiration within the retail environment and that her company relishes the opportunity to meet consumers' expanding and growing needs.
Rafik Hanna, senior director, All Access, at Taco Bell will share insight on how the brand is winning big with customers due to its digital transformation strategy at the upcoming Interactive Customer Experience (ICX) Summit taking place next month in Texas.
Mary Beth Laughton, Sephora's executive vice president for omnichannel, offers up insight on making the shopping experience more personal and that while technology is critical it's not the only big strategy ingredient and why mobile is playing a huge role today.
Amazon sales soared in first quarter of 2018 and it's a trend the mega omnichannel player expects to continue. One helpful factor is a move to increase Amazon's annual Prime membership fee by $20.
Instead of resisting change when new competitors such as e-commerce retailers and on-demand delivery services came into the market, Target is investing in its digital infrastructure to meet the needs of changing shopping habits.
There's Black Friday and Cyber Monday and now comes Way Day, which will take place April 25 at Wayfair.com. The retailer is launching its own retail 'holiday' shopping event as customers want free fast shipping and an easy way to shop.
A TSYS study reveals mobile wallet users intend to use mobile payments more at brick-and-mortar retailers. But intent and actual use could vary based on a number of factors such as a smooth experience and security concerns.
Retailers must be aware of what's changing in payments to better serve their customers. That was the overarching message to retailers from a group of executives on a panel at the recent Oracle Industry Connect in New York City.
While e-commerce continues to expand, consumers still want to visit the store for fresh food. Supermarkets need to find ways to improve the in-store shopping experience and integrate it with digital interaction.
The ICX Association sat down with Intel’s Christie Rice, worldwide global digital signage and interactive kiosk segment director for the Intel's IoT Group, to find out what Intel's up to when it comes to enabling interactive customer experiences. Rice is also Intel’s new representative on the association’s advisory board.
While Amazon preps to expand Amazon Go, its cashierless retail shopping strategy, Berkeley Research Group leader Keith Jelinek offers insight on what's ahead with cashierless checkout and why consumer response is a key part of potential success.
Recognizing the need for both physical stores and e-commerce, retailers seek solutions — including self-serve kiosks — to deliver more interactive customer experiences.
BingoBox, an unmanned c-store, already has 300 locations in China, and plans to expand internationally. The project has received significant venture funding.
The Mall of America's limited chatbot experience led to a more robust deployment this past holiday season and is part of the mall's overall digital technology strategy.
Retailers and brands share the need to become omnichannel marketers in order to maintain customer loyalty and enhance customer relationships. Because of this, they are sharing data more and undertaking actions to ensure their employees are capable of using digital technology.
One of the best-attended educational sessions at the recent National Automatic Merchandising Association show in Las Vegas focused on how payment technology innovations — namely mobile payments — are impacting customer expectations.
Changing demographics, a collaboration among retailers and "pure play" digital merchants and dedicated staffing to support e-commerce are among the factors that experts believe will facilitate the transition taking place in the grocery sector.
The latest AR mobile app experience lets customers view items in a home or yard space during the shopping journey.
Retailers that engage customers using today's highly sophisticated digital and mobile tools are finding that these initiatives deliver greater customer satisfaction, loyalty and sales.
Industry watchers say the retail service effort is a direct shot at Amazon and its dominance as the destination in consumer product search and discovery.