Features
AI advantages in retail: Engagement, loyalty and sales
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A free webinar taking place April 16, sponsored by NICE, will examine how how AI is transforming retail experiences in practical, measurable ways.
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AI-powered self-service: Ethical, privacy considerations
by Sandra Carpenter — Editor, Networld Media Group
Dr. Jason Corso, a leading expert in computer vision and AI, shares his insights on how AI is revolutionizing the retail industry, from enhancing self-service…
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Here comes Gen Beta: What retailers need to know about this consumer demographic
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Christy Parrish, director of client partnerships at Cordial, shares insight on what will set Gen Beta apart from older consumer cohorts and the anticipated…
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How The North Face transformed its London flagship into a digital immersive shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The North Face worked with Mood Media to design an in-store experience providing an escape from urban bustle. A highlight is a LED wall that serves as a…
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Experiential design puts all the ducks in a row at Duck World
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
It’s no small feat designing a store selling 800-plus varieties of the rubber duck. But Duck World succeeded using a design that is experiential and unusual.
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Retail store policy changes require strategy, communication, associate understanding
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retailers can’t afford to roll out rules from the top down and expect them to stick. Employees aren’t just policy enforcers, they’re the face of the brand, and…
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Stinker Stores future-proofs store environment with NCR Voyix technology
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Since deploying NCR Voyix Edge, which virtualizes the POS system, the convenience store brand has boosted its bottom line and elevated the customer experience.
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Honeylove modernizes production chain with Inspectorio management platform
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The intimate apparel brand replaced a manual, disconnected system and can now enable predictive analytics and automated assessment to improve efficiency.
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The role music plays in retail customer experience: Brand ambassador
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The start of a new year is the perfect time for retailers to assess and re-evaluate customer experience strategies and where music fits into that strategy.
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Verizon customer chief talks retail customer experience: It's all about personalization
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Brian Higgins, chief customer experience officer at Verizon, offers insight on Verizon’s CX strategy and what makes for a rewarding, compelling customer…
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Walmart innovating big on delivery, AI shopping assistant, shelf tech
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Walmart is advancing technology on several fronts, from drone delivery to InHome Delivery expansion, development of a GenAI customer assistance tool and…
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Why voice interaction is the future of self-service
by Daniel Brown — Editor, Networld Media Group
Voice technology and its transformative potential took center stage at the Self-Service Innovation Summit 2024, hosted by Networld Media Group in Miami…
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Retail, tech leaders share 2025 retail CX predictions
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Visual search, compliance issues, tech advancements lead list of 2025 predictions.
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Panasonic, BrightSign leaders talk 2024 customer experience trends, what's ahead in 2025
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Misty Chalk, vice president of sales, Americas at BrightSign, and Michelle Connolly-Capate, director of sales, enterprise product innovation center at…
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Retail, tech experts share AI predictions for 2025
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail, brand and technology leaders offer up what they expect AI will be doing in terms of retail customer experience in 2025.
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Steven King's SSIS 2024 keynote demonstrates how automation, AI, robotics are transforming industry
by Daniel Brown — Editor, Networld Media Group
Addressing a crowd of business leaders and industry operators, King shared his insights into the evolving landscape of automation, robotics, and artificial…
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Consumer behavior, JCPenney transformation, Home Depot's vision lead top most-read articles in 2024
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Here are the top four most read articles in 2024.
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Voice AI leads AI race, bringing opportunities, challenges
by Daniel Brown — Editor, Networld Media Group
At this year’s Self-Service Innovation Summit, hosted by Networld Media Group in Tampa from December 9-11, I had a chance to sit in on the "Thought leader…
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Physical store growth, innovative tech top most-read news in 2024
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The past year has been a busy one when it comes to retail strategies and innovations as well as customer experience approaches. Here's a rundown of top news…
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Samsung, SoundHound AI among 2024 Automation and Self Service award winners
by Sandra Carpenter — Editor, Networld Media Group
The Self-Service Innovation Summit announced the winners of its fifth annual Automation & Self-Service Awards on Dec. 10, recognizing the most innovative…
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