Features
Retaining retail store associates requires training, engagement, relationship building
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Ensuring new employees have the right equipment, are introduced to the right people and have connections from the beginning can be critical in talent…
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Zesty Paws hiring chief taste officer (job requirement: must be dog or cat)
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Zesty Paws is looking to hire a 'Chief Taste Officer’ and no, contest applicants don’t have to taste test dog or cat food.
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Tariffs in retail: What retailers should do as consumers react, experts offer advice
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The tariff decisions are driving fast change and retailers have been quick to react as consumers are already changing shopping behavior. Experts share insight…
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Higher retail prices spurred by tariffs driving consumers toward best deal
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Nearly four in 10 consumers will go wherever the deal is best if retail prices jump due to tariffs and Baby Boomers will be leading the charge.
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Lowe’s leveraging data, audio ads to deliver personal in-store shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Lowe’s is leveraging Vibenomics’ in-store digital technology to deliver brand-led messages to DIY customers and Pro customers.
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How AI drives engagement, loyalty, sales
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this free webinar, sponsored by NICE, retailers can learn how small strategic interventions at key moments in the customer journey can have a significant…
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Retail hiring tips, advice and why data is crucial
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Bart Lautenbach, senior vice president and general manager of talent solutions for Equifax Workforce Solutions, shares insight on how technology, specifically…
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Understanding Gen Z consumer impact on the retail shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Dr. Steven Stovall, Ph.D., associate professor of management at Southeast Missouri State University, shares insight on what Gen Z wants and expects and what…
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AI advantages in retail: Engagement, loyalty and sales
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A free webinar taking place April 16, sponsored by NICE, will examine how how AI is transforming retail experiences in practical, measurable ways.
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AI-powered self-service: Ethical, privacy considerations
by Sandra Carpenter — Editor, Networld Media Group
Dr. Jason Corso, a leading expert in computer vision and AI, shares his insights on how AI is revolutionizing the retail industry, from enhancing self-service…
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Here comes Gen Beta: What retailers need to know about this consumer demographic
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Christy Parrish, director of client partnerships at Cordial, shares insight on what will set Gen Beta apart from older consumer cohorts and the anticipated…
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How The North Face transformed its London flagship into a digital immersive shopping experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The North Face worked with Mood Media to design an in-store experience providing an escape from urban bustle. A highlight is a LED wall that serves as a…
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Experiential design puts all the ducks in a row at Duck World
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
It’s no small feat designing a store selling 800-plus varieties of the rubber duck. But Duck World succeeded using a design that is experiential and unusual.
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Retail store policy changes require strategy, communication, associate understanding
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retailers can’t afford to roll out rules from the top down and expect them to stick. Employees aren’t just policy enforcers, they’re the face of the brand, and…
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Stinker Stores future-proofs store environment with NCR Voyix technology
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Since deploying NCR Voyix Edge, which virtualizes the POS system, the convenience store brand has boosted its bottom line and elevated the customer experience.
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Honeylove modernizes production chain with Inspectorio management platform
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The intimate apparel brand replaced a manual, disconnected system and can now enable predictive analytics and automated assessment to improve efficiency.
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The role music plays in retail customer experience: Brand ambassador
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The start of a new year is the perfect time for retailers to assess and re-evaluate customer experience strategies and where music fits into that strategy.
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Verizon customer chief talks retail customer experience: It's all about personalization
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Brian Higgins, chief customer experience officer at Verizon, offers insight on Verizon’s CX strategy and what makes for a rewarding, compelling customer…
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Walmart innovating big on delivery, AI shopping assistant, shelf tech
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Walmart is advancing technology on several fronts, from drone delivery to InHome Delivery expansion, development of a GenAI customer assistance tool and…
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Why voice interaction is the future of self-service
by Daniel Brown — Editor, Networld Media Group
Voice technology and its transformative potential took center stage at the Self-Service Innovation Summit 2024, hosted by Networld Media Group in Miami…
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