Goodwill Central Texas pilots ReNu to transform operations, employee experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The Goodwill Central Texas has deployed ReNu, a production software platform, to streamline operations, drive smart decision-making and foster an enhanced…

Retail AI 2026 predictions: Retailers, consumers driving big growth

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Artificial intelligence is taking retail by storm. All one needs to do is scan retail customer experience headlines this past year and experts predict there’s…

Dog grooming service Woof Gang chief talks digital roadmap strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Pet retailer Woof Gang is embracing digital technology to drive growth, enhance pet owners’ experience and build a fully integrated tech stack to drive value…

Why retail, convenience store industries won't support Visa/Mastercard swipe fee settlement

by Cherryh Cansler — Publisher, FastCasual.com

With 85% of cards today tied to rewards programs, almost all would fall under the new ‘premium consumer’ category, leaving restaurants with virtually no choice…

AR reality experience propelling an engaging footwear shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

An AR experience featuring a friendly monster named Tootsie is making footwear measuring a fun time for young shoppers.

Steven King to keynote, co-host ARKI 2025: A new era for automated retail and kiosk innovation

by Sandra Carpenter — Editor, Networld Media Group

Steven King of BlueSky Robotics will co-host and keynote ARKI 2025, exploring how automation and AI are redefining self-service and retail.

Designing AI strategies to enhance customer trust, call agent well-being

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A free one-hour webinar provides a roadmap on how retailers can responsibly deploy AI to handle customer calls and analyze voice interactions in real time…

Fashion retailer Oh Polly taps LED displays to drive shopper engagement

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Oh Polly, a U.K. fashion brand deploys transparent StandardVision's Clear Canvas LED displays across store windows as an immersive digital layer to drive…

Experts share self-checkout challenges, advancements at upcoming Automated Retail & Kiosk Innovation Show

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The evolution of the self-checkout technology is the focus of a panel talk at the upcoming Automated Retail & Kiosk Innovation Show taking place in December.

Webinar examines deploying responsible AI in CX voice channels

In a free webinar Modulate CEO and Co-Founder Mike Pappas and John Walter, president of the Contact Center AI Association, explore how retailers can…

Albertsons retail media collective embraces video to power shopper-centric journey

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Albertsons Media Collective is seeing robust results from Criteo’s Onsite Video solution for retail media from a big jump in clicks and a 460% sales lift.

C-store retail: Consumers, EV adoption among many factors reshaping the industry

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The c-store industry is in a period of transition, shaped by forces that didn’t exist even a decade ago. The rise of EV, shifts in commuting patterns and…

The human touch: How kiosks are transforming retail, restaurants

by Mandy Wolf Detwiler — Editor, Connect Media

Self-service kiosks have evolved from a novelty to an essential tool in retail and restaurants, streamlining operations and improving customer experience by…

How The UPS Store delivers best-in-class retail customer experiences

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Sean O’Neal, vice president of retail operations at The UPS Store, outlines customer experience strategy, how automation is playing into CX and reveals how…

Examining the knowledge gap between shoppers, retail store associates

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retailers and store associates are facing challenges meeting the needs of consumers. The answer lies in ensuring retail workers are given the tools and…

Fashion rental service Nuuly designs deeper customer-first experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Nuuly, a clothing subscription rental subscription service, expands partnership with Recurly to drive a more rewarding customer experience, growth and launch…

Levi Strauss e-commerce leader talks customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Priya Buening, VP of U.S. e-commerce, at Levi Strauss & Co., shares insight on the brand’s focus to create best-in-class experiences in all customer channels…

How Verizon is tapping AI to drive customer experience innovation

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Verizon has unveiled its most significant customer experience transformation involving every customer channel – from retail stores to its app to its online…

Ikea rewards strategy goes well beyond just rewarding a purchase

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The home furnishing brand has revamped its Ikea Family rewards program to provide reward opportunities throughout the entire customer journey — from planning…

GNC deploys autonomous drones to speed up fulfillment, drive inventory efficiency

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

GNC deploys Corvus Robotic drones and the return on investment is way beyond more accurate inventory.