Features
ICX Summit: Brand leaders to share e-commerce excellence insight
by Mandy Wolf Detwiler — Editor, Networld Media Group
E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North…
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ICX Summit: Future of retail with Steven King
by Daniel Brown — Editor, Networld Media Group
Professor Steven King shares a preview of his upcoming keynote at the ICX Summit in Charlotte on the future of retail. ICX Summit will be hosted by Networld…
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ICX Summit: CX leaders offer up retail customer experience predictions
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Top retail and brand leaders will share executive predictions when it comes to improving the customer experience at the upcoming ICX Summit happening Sept.
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3 tips for hiring high-quality retail associates
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail store associates and leaders are brand ambassadors today and that doesn’t make hiring easy. Sibyl McCarley, SVP of people success at HireVue, shares…
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The 10 essential strengths of front-line retail employees
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Any retailer can harness the power of engagement. It all boils down to how employees relate to customers.
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Retail service skills needed to drive customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The top retail employee skills are communication, teamwork and critical thinking. But that's just the tip of the list when it comes to working in a retail…
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Campari VP talks Gen Z consumer, value of authenticity in retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Focusing on Gen Z is crucial as the generation is setting trends that influence broader consumer behavior, according to Andrea Sengara, VP of marketing at…
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ICX Summit: Experts to share tips on building customer loyalty with rewards that matter
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Top brand leaders will share insight at the upcoming ICX Summit on crafting a rewarding loyalty program that proves a win for the brand and the loyal customer.
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Sam's Club product chief: Members are at the heart of every decision
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Sam’s Club interim Chief Product Officer Todd Garner shares how the wholesaler is transforming the customer journey and why members are front and center with…
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JCPenney CIO talks $1B customer experience strategy, building strong tech foundation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
JCPenney CIO Sharmeelee Bala shares insight on how the retailer's $1 billion reinvestment is all about enhancing the retail customer experience and how it's…
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Balancing the human touch with AI — a Q and A with Marbue Brown
by Daniel Brown — Editor, Networld Media Group
Marbue Brown, author, consultant, and CX executive, shares strategies for balancing AI with the human touch in customer experience development, the topic of…
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Improving customer experience: 3 strategies to get ahead in 2024
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
No retailer needs hundreds of customer experience strategies. Here are three starting principles for building a strong CX foundation.
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How robots are helping fashion seller Boozt drive fast order fulfillment
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Customers want orders fast and at Boozt, a Nordic online fashion retailer, a robot fleet is helping the e-commerce provider exceed that customer expectation.
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South Korean fashion brand taps Channel Talk for fast rewarding customer service
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
La Room, a women’s apparel retailer, is using an AI-powered customer service platform for faster customer service. It’s not only saving time and money but also…
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Motel 6 taps Garfield as Chief Pet Officer
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Motel 6 is all about providing a rewarding hospitality experience for traveling pet owners, pets and those who are big Garfield fans.
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At Monster Mini Golf customer experience is all about fun
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
At Monster Mini Golf customers find fun no matter what their age as the entertainment center provides experiences for the entire family. CEO Chris King will be…
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Robots in retail: Automation revolution in play
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Autonomous robots deployed in retail cover millions of square meters a week with inventory scanning robots capturing 26 million images a day. Brain Corp CEO…
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Understanding shopper behavior drives big wins for jewelry retailer
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Daniel’s Jewelers is enjoying robust return-on-investment in deploying RetailNext technology to measure shopper behaviors, predict traffic counts, analyze…
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ICX Summit keynote: Tapping customer engagement drives big shoe brand success
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Neely Woodson Powell, founder of the Charleston Shoe Company, will be a keynote speaker at the upcoming ICX Summit taking place Sept. 9-11 in Charlotte, North…
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ICX Summit celebrates 8th year this September
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.
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