Features
Retail, tech leaders share 2025 retail CX predictions
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Visual search, compliance issues, tech advancements lead list of 2025 predictions.
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Panasonic, BrightSign leaders talk 2024 customer experience trends, what's ahead in 2025
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Misty Chalk, vice president of sales, Americas at BrightSign, and Michelle Connolly-Capate, director of sales, enterprise product innovation center at…
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Retail, tech experts share AI predictions for 2025
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail, brand and technology leaders offer up what they expect AI will be doing in terms of retail customer experience in 2025.
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Steven King's SSIS 2024 keynote demonstrates how automation, AI, robotics are transforming industry
by Daniel Brown — Editor, Networld Media Group
Addressing a crowd of business leaders and industry operators, King shared his insights into the evolving landscape of automation, robotics, and artificial…
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Consumer behavior, JCPenney transformation, Home Depot's vision lead top most-read articles in 2024
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Here are the top four most read articles in 2024.
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Voice AI leads AI race, bringing opportunities, challenges
by Daniel Brown — Editor, Networld Media Group
At this year’s Self-Service Innovation Summit, hosted by Networld Media Group in Tampa from December 9-11, I had a chance to sit in on the "Thought leader…
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Physical store growth, innovative tech top most-read news in 2024
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The past year has been a busy one when it comes to retail strategies and innovations as well as customer experience approaches. Here's a rundown of top news…
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Samsung, SoundHound AI among 2024 Automation and Self Service award winners
by Sandra Carpenter — Editor, Networld Media Group
The Self-Service Innovation Summit announced the winners of its fifth annual Automation & Self-Service Awards on Dec. 10, recognizing the most innovative…
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Look Back: Top brand leaders talk innovation on 2024's CX Innovators podcast
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Top brands and retailers are already on board for the 2025 schedule, including leaders from Batteries Plus and Instacart, so make sure to subscribe to the…
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AI, loyalty, in-store experience most-read blog topics in 2024
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Here’s a peek at the top five contributed blogs that caught the most reader attention in 2024.
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Voice AI to dominate industry in coming year, says SoundHound AI exec
by Daniel Brown — Editor, Networld Media Group
Everyone knows that AI is taking the world by storm and transforming customer experience across restaurants, retail, self-service, and more, but a subset of…
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Nori founder's Self-Service Innovation Summit keynote addresses socially conscious tech
by Sandra Carpenter — Editor, Networld Media Group
Dr. Anora Morton, CEO and founder of The Nori Project, a pioneering "Food Equi-Tech" company, will be a keynote speaker at the upcoming Self-Service Innovation…
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Shoe retailer Clarks overhauls digital, in-store platforms with big ROI rewards
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Clarks, a 200-year-old global shoe retailer, needed an IT infrastructure rehaul given a monolithic commerce platform. It made a successful digital…
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Self-Service Innovation Summit executive panel to share future predictions, strategy insights
by Daniel Brown — Editor, Networld Media Group
This year’s Self-Service and Innovation Summit, hosted by Networld Media Group in Tampa, Florida from December 9-11 will culminate with “Thought leader…
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Free Forethought webinar offers invaluable insight for retail's busiest sale season
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A free Forethought webinar offers needed knowledge and expert tips to help retailers make sure the holiday sales season is a successful one.
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At Pet Supermarket the loyalty goal goes way beyond doling out points
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Pet Supermarket has updated its loyalty program to provide greater value to its 1.8 million members. The focus is on delivering a more meaningful and…
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Steven King to talk future of AI-powered automation at Self-Service Innovation Summit
by Sandra Carpenter — Editor, Networld Media Group
Steven King is a keynote speaker at the Self-Service Innovation Summit, where he will discuss how AI-powered robots are revolutionizing industries. The summit…
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Self-Service Innovation Summit: Driving profitable self-service retail in high-traffic locations
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A panel talk, “Self-Service Retail: A Profitable Path to Growth in High-Traffic Locations,” will offer expert insight at the Self Service Innovation Summit…
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Wayfair's loyalty program all about extraordinary value, meaningful perks
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Wayfair Rewards, a subscription loyalty program costing $29 a year, offers exclusive member-only sales, free shipping and priority customer service featuring a…
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How AI and voice-speech interaction is transforming kiosk customer experience
by Daniel Brown — Editor, Networld Media Group
AI has taken the world by storm, and it has transformed numerous aspects of customer experience across restaurant, QSR, and self-service contexts, including…
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