TaylorMade Golf takes a big 'turn' to boost customer experience

TaylorMade Golf takes a big 'turn' to boost customer experience

The golf equipment manufacturer's new club subscription program, created in partnership with payments provider Klarna, not only makes upgrading clubs easier and quicker for golfers, but it’s driving more sales and boosting the customer conversion rate.

Fashion retailer ramps ups the ‘wow’ to drive customer experience

Fashion retailer ramps ups the ‘wow’ to drive customer experience

Dana Spinola, founder and CEO of fashion boutique franchise fab’rik, created a unique and innovative in-store customer experience program to spur an enriched customer experience.

Cupcake brand views delivery service as a key business ingredient

Cupcake brand views delivery service as a key business ingredient

Sprinkles, a high-end bakery operation, expands its delivery partnership as it builds the business.

Luxury jewelry retailer reaping big rewards with interactive touchscreen deployment

Luxury jewelry retailer reaping big rewards with interactive touchscreen deployment

Monica Rich Kosann's digital customer experience at its New York City storefront at Columbus Circle is proving successful for sales, customers and associates.

5 ways to create 'remarkable experiences'

5 ways to create 'remarkable experiences'

Retail customer experience expert Doug Stephens shares five ways bankers can boost customer experience during his keynote at Networld Media Group's 2017 Bank Customer Experience event.

7 FIs, fintech providers recognized as Best in Bank Customer Experience for 2017

7 FIs, fintech providers recognized as Best in Bank Customer Experience for 2017

Networld Media Group honored seven innovators in banking and mobile technologies at a dinner and awards gala Sept. 19 in conjunction with the Bank Customer Experience Summit.

Outdoor recreational retailer Moosejaw now knows the full story of its customers' experience

Outdoor recreational retailer Moosejaw now knows the full story of its customers' experience

Moosejaw, a Michigan-based retailer, is tapping FullStory to get accurate insight on customer experience and boost customer service and satisfaction.

City Furniture takes digital-edge approach to enrich customer in-showroom experiences

City Furniture takes digital-edge approach to enrich customer in-showroom experiences

City Furniture CIO/CFO Steve Wilder shares insight, lessons learned and return-on-investment from the Florida retailer's strategy to boost customer experience via a partnership with IBM and Ingenico Group. The strategy led to a mobile and nimble sales and transaction process across its 27 showrooms.

Digital innovation veteran assists Hurricane Harvey victims

Digital innovation veteran assists Hurricane Harvey victims

When Hurricane Harvey struck, digital innovation specialist Brandon Elliott immediately recognized the need to respond quickly since he knew there were many people who had no idea what to do.

Webinar: Experts offer insight on how retailers can avoid a sticky consumer experience

Webinar: Experts offer insight on how retailers can avoid a sticky consumer experience

In a free live one-hour webinar, Laura Noll and Agata Kowalska from Avery Dennison provide insight on how product labels and labeling material play a role in the retail customer experience.

Merchants seek ways to make their mobile apps indispensable

Merchants seek ways to make their mobile apps indispensable

Church's Chicken offers up a unique feature in its mobile app: a curated music playlist.

Will Amazon Go make cashiers and checkout lanes obsolete?

Will Amazon Go make cashiers and checkout lanes obsolete?

That question was the focus of a breakout session Tuesday at the fourth annual CONNECT Mobile CX Summit in Philadelphia. The answer is complicated, which is usually the case with emerging technology options.

What merchants should consider when deploying new technology

What merchants should consider when deploying new technology

As retailers and restaurants consider whether to deploy new consumer offerings such as a loyalty program, branded app or mobile payments, executives must consider whether such efforts help them acquire more customers to get them into storefronts more often while coaxing them to spend more money.

Case study: Creating the architecture of fragrance

Case study: Creating the architecture of fragrance

Fragrance design studio, Joya, and Taylor and Miller Architecture/Light joined forces to create a radically conceived retail experience meant to hover between the context of consumption and production.

Avoiding a sticky customer experience:  Webinar explains why retailers must pay attention to product labels

Avoiding a sticky customer experience: Webinar explains why retailers must pay attention to product labels

Sometimes it's the simplest things that can prompt a consumer to jump from one retailer or brand to another. One example is the annoying, frustrating product label experience.

Look through the ‘motivational lens’ to better understand and influence customers

Look through the ‘motivational lens’ to better understand and influence customers

ICX Association Managing Director Christopher Hall provides scope on the traditional approaches and tactics of retail that continue to march toward commoditization and why it's time to have to look beyond brand and product stories to define shopping motivations.

Why store associates must play a critical role in customer experience

Why store associates must play a critical role in customer experience

Consumers crave human interaction and the store associate represents a retailer's front line in delivering a rewarding and compelling customer experience. Yet retailers aren't giving the role needed attention and support, and that's not a good thing in today's competitive retail environment.

Marriott design VP on mobile, minds and merchandise at CONNECT Mobile CX Summit

Marriott design VP on mobile, minds and merchandise at CONNECT Mobile CX Summit

Marriott International's David Kepron will share his insights on the pervasiveness of digital media and how its integration to consumers' lives at the upcoming CONNECT: The Mobile CX Summit.

To compete with Amazon, retailers must focus on mobile experience

To compete with Amazon, retailers must focus on mobile experience

The beverage alcohol industry in particular might fall victim to Amazon's takeover of Whole Foods.

Neiman Marcus, HMSHost, b8ta talk designing the retail digital store

Neiman Marcus, HMSHost, b8ta talk designing the retail digital store

Digital chiefs from legacy and new brands share insight, advice, tips and strategy when it comes to designing the store with digital in mind.

Showing (41 - 60) of 1682

Get the latest news & insights


NEWS

RESOURCES

TRENDING

FEATURES

Surviving the retail revolution: 2018 will be a wild ride