Features
The role music plays in retail customer experience: Brand ambassador
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The start of a new year is the perfect time for retailers to assess and re-evaluate customer experience strategies and where music fits into that strategy.
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Verizon customer chief talks retail customer experience: It's all about personalization
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Brian Higgins, chief customer experience officer at Verizon, offers insight on Verizon’s CX strategy and what makes for a rewarding, compelling customer…
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Walmart innovating big on delivery, AI shopping assistant, shelf tech
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Walmart is advancing technology on several fronts, from drone delivery to InHome Delivery expansion, development of a GenAI customer assistance tool and…
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Why voice interaction is the future of self-service
by Daniel Brown — Editor, Networld Media Group
Voice technology and its transformative potential took center stage at the Self-Service Innovation Summit 2024, hosted by Networld Media Group in Miami…
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Retail, tech leaders share 2025 retail CX predictions
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Visual search, compliance issues, tech advancements lead list of 2025 predictions.
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Panasonic, BrightSign leaders talk 2024 customer experience trends, what's ahead in 2025
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Misty Chalk, vice president of sales, Americas at BrightSign, and Michelle Connolly-Capate, director of sales, enterprise product innovation center at…
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Retail, tech experts share AI predictions for 2025
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail, brand and technology leaders offer up what they expect AI will be doing in terms of retail customer experience in 2025.
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Steven King's SSIS 2024 keynote demonstrates how automation, AI, robotics are transforming industry
by Daniel Brown — Editor, Networld Media Group
Addressing a crowd of business leaders and industry operators, King shared his insights into the evolving landscape of automation, robotics, and artificial…
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Consumer behavior, JCPenney transformation, Home Depot's vision lead top most-read articles in 2024
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Here are the top four most read articles in 2024.
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Voice AI leads AI race, bringing opportunities, challenges
by Daniel Brown — Editor, Networld Media Group
At this year’s Self-Service Innovation Summit, hosted by Networld Media Group in Tampa from December 9-11, I had a chance to sit in on the "Thought leader…
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Physical store growth, innovative tech top most-read news in 2024
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The past year has been a busy one when it comes to retail strategies and innovations as well as customer experience approaches. Here's a rundown of top news…
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Samsung, SoundHound AI among 2024 Automation and Self Service award winners
by Sandra Carpenter — Editor, Networld Media Group
The Self-Service Innovation Summit announced the winners of its fifth annual Automation & Self-Service Awards on Dec. 10, recognizing the most innovative…
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Look Back: Top brand leaders talk innovation on 2024's CX Innovators podcast
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Top brands and retailers are already on board for the 2025 schedule, including leaders from Batteries Plus and Instacart, so make sure to subscribe to the…
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AI, loyalty, in-store experience most-read blog topics in 2024
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Here’s a peek at the top five contributed blogs that caught the most reader attention in 2024.
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Voice AI to dominate industry in coming year, says SoundHound AI exec
by Daniel Brown — Editor, Networld Media Group
Everyone knows that AI is taking the world by storm and transforming customer experience across restaurants, retail, self-service, and more, but a subset of…
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Nori founder's Self-Service Innovation Summit keynote addresses socially conscious tech
by Sandra Carpenter — Editor, Networld Media Group
Dr. Anora Morton, CEO and founder of The Nori Project, a pioneering "Food Equi-Tech" company, will be a keynote speaker at the upcoming Self-Service Innovation…
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Shoe retailer Clarks overhauls digital, in-store platforms with big ROI rewards
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Clarks, a 200-year-old global shoe retailer, needed an IT infrastructure rehaul given a monolithic commerce platform. It made a successful digital…
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Self-Service Innovation Summit executive panel to share future predictions, strategy insights
by Daniel Brown — Editor, Networld Media Group
This year’s Self-Service and Innovation Summit, hosted by Networld Media Group in Tampa, Florida from December 9-11 will culminate with “Thought leader…
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Free Forethought webinar offers invaluable insight for retail's busiest sale season
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A free Forethought webinar offers needed knowledge and expert tips to help retailers make sure the holiday sales season is a successful one.
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At Pet Supermarket the loyalty goal goes way beyond doling out points
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Pet Supermarket has updated its loyalty program to provide greater value to its 1.8 million members. The focus is on delivering a more meaningful and…
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