Features
Look Back: Top customer experience articles of 2019
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
All retailers, big and small, are hungry for insight on what retailers are doing, learning, testing and trying, when it comes to enhancing the retail customer…
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Improved technology will drive facial recognition adoption
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The use of facial recognition for customer identification has been controversial due to concerns about privacy and accuracy, but a panel of experts at the…
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How interactive kiosks, digital signage empower transit riders
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Interactive kiosks give riders in downtown Pittsburgh access to real time bus and rail information and allow them to map out itineraries. The digital signage…
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Look Back: Top retail customer experience blogs of 2019
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience was bursting with great shared insight this year. Here's a look at the top five blogs that captivated readers' attention.
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'Times Square Everywhere' – OOH ready to revolutionize retail
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Out-of-home digital, known as OOH, is making major strides and promises big changes in consumer shopping behavior. Interactive kiosks and digital signage will…
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PayPal acquiring digital shopping, rewards platform for $4B
by David Jones — Editor, Networld Media Group
PayPal agreed to buy the online shopping and rewards platform in a bid to extend its services to help drive more personalized traffic towards its thousands of…
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JRNI CEO on how tech is bridging the digital-to-physical divide in retail
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience talks with John Federman, CEO of JRNI, an enterprise SaaS scheduling platform, on why technology must be front and center for all…
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Boot Barn taps kiosks to deliver 'infinite aisle'
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Boot Barn uses kiosks to provide customers an 'infinite aisle' to find what they are looking for, regardless of whether it is physically available in the store…
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Italian shoe brand writing the book on retail pop-up strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Michele LoPriore, a high-end women's Italian shoe brand, knows all about retail pop-up strategy after popping up in Boca Raton, New York and now Chicago.
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SMG retail engagement leader on taking care of the customer
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Brian Dennis, senior vice president, retail customer engagement, for Service Management Group, has seen the transformation of physical retail stores from…
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Reinventing the retail store associate role
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In an exclusive interview, John Orr, senior vice president of retail strategy at Ceridian, shares insight and expertise on how retailers can optimize and…
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UK kitchen, home store launches first loyalty club
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Lakeland, a home and kitchenware retailer in business for more than 50 years, has deployed its first loyalty program and offers insight on strategy.
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3 lessons on better utilizing digital signage
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
There are many moving parts with digital signage, and consistently managing and maintaining those parts can be a major hassle. Luckily, multiple stories on…
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IKEA measures DOOH effectiveness with Russ Outdoor
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
One great challenge with digital-out-of-home or any other form of advertising is how one can measure the true effectiveness of the campaign. How can you…
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Gap Inc.'s Hill City offers unique customer experiences from the store to the road
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A 12-month pop-up for menswear brand, Hill City, has led to a physical storefront and a mobile shop. And, while the customer experiences are all different, the…
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Achieving the benefits of a retail sustainability strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
JoAnn Martin, vice president, industry strategy and market development, at JDA Software, explains how and why sustainability is now a top strategy for…
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Delivery the prime competitive weapon in retail grocery
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amazon's move to offer free delivery to current Amazon Fresh customers reveals how delivery is front-of-mind for retailers battling for consumer loyalty and…
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Store appearance, loyalty, associate engagement top October reads
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The top read retail customer experience articles last month ranged from insight on customer loyalty to artificial intelligence and why brands need a wake-up…
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Formation VP defines personalization — why it's critical to the retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Nicole Amsler, vice president of marketing at Formation — a company that helps brands reach millions of customers each day — shares her insights on what retail…
read nowBed Bath & Beyond data breach serves up valuable reminders for retailers, consumers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The third-party data breach at Bed Bath & Beyond should serve as a wake-up call for retailers to keep training employees about cybersecurity risks. It also…
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