Features

Walmart embracing the wonder of a mealtime super app

by Cherryh Cansler — Editor, FastCasual.com

Daniel Shlossman reveals the strategy behind Wonder, a digital-forward food hall concept created by former Walmart eCommerce CEO and Jet.com founder Marc Lore.

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Top consumer behavior trends in 2024

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Consumer behavior is constantly evolving as shoppers are expecting a seamless, quick, efficient buying experience online, in the store and via the smartphone.

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The Paper Store revolutionizes tech to enhance customer experience, streamline operations

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When The Paper Store ripped and replaced an aging POS it not only boosted the customer experience it reaped a long list of wins.

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How to optimize retail customer experience year round

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Forging a partnership with an expert outsourcing team can reap a wide range of benefits for retailers striving to provide excellent customer experiences. In…

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Why AI, machine learning are gaining retail ground

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Honeywell research reveals artificial intelligence will shape global retail this year with nearly six in 10 retailers planning to embrace the technology. The…

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Online boutique drives personalization with the help of AI

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Tuckernuck, a boutique clothing and accessories e-tailer, tapped Movable Ink, an AI-driven content personalization platform, to give customers what they want.

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How a jewelry insurer is driving customer engagement via AI

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

BriteCo, which offers jewelry and watch insurance, is tapping Generative AI to boost customer service as well as streamline company processes.

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Freshpet leverages chatbot to drive consumer trust, deeper customer relationship

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Freshpet went searching for a better way to provide a high-touch service to consumers. At the same time, the pet food brand wanted to streamline workflow…

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Creating retail omnichannel experiences for Gen Alpha

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Gen Z was the digital native consumer. Gen Alphas are digital ninjas that are early to adopt and leverage the latest tech and that means a big pivot for…

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3 tips for defusing retail shopping tension

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While the holiday shopping season is prime time for combustible interactions within the store environment, retailers can avoid the scenario year round with a…

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AI ranks high on retail CX 2024 predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When it comes to 2024 retail customer experience leaders expect AI to play a starring role given its prominence in 2023.

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Catch up on informative retail CX webinar insights

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

RetailCustomerExperience is home to a bounty of informative webinars. In case you missed a few during 2023 here's a quick easy list for catching up.

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Look Back: Top retail customer experience blogs of 2023

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

RetailCustomerExperience is home to wide-ranging blogsphere. Here’s a look at top blog contributions during 2023.

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Look Back: Top retail CX stories of 2023

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The year 2023 was one of retail innovation when it comes to retail customer experience. In case you missed any coverage, here’s a rundown of top brands and…

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Look Back: Top 2023 retail customer experience news

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

It was a big year of retail customer experience news as brands innovated, expanded strategies and embraced AI.

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Catch up with the CX Innovator Podcast

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In the latter half of 2023 Networld Media Group launched a podcast all about customer experience. In case you missed the first few recordings here's an easy…

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Metrigy research analyst shares insight on improving retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Beth Schultz, VP of research and principal analyst at Metrigy, mapped out strategies for enhancing the retail customer experience in a free one-hour webinar…

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Pitney Bowes VP details 2023 holiday season retail challenges, consumer trends

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Vijay Ramachandran, VP, GTM (Go-to-Market) enablement and experience at Pitney Bowes, shares data and insight in this peak season outlook.

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PwC leader talks robust holiday season spend, consumer trends

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The PwC annual “Holiday Outlook” report reveals women are spending more than ever before, most consumers want a deal and Gen Z is busy shopping in the physical…

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Home Depot's tech fellow shares computer vision strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Hari Ramamurthy, technology fellow at The Home Depot, explains how the home improvement retailer is tapping computer vision to prep the retailer’s stores.

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