Features
Amazon Go disrupts, re-invents, elevates the customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amazon's supermarket, which boasts a cashier-less checkout, is open to the masses after a year in beta with Seattle-based company employees. Industry pundits…
read now
Why Levi's isn't acting its age when it comes to retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The self-described, 165-year-old fashion icon is way beyond just selling jeans these days.
read now
Walmart chief: Retail is about change, customer experience a team sport
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Walmart CEO/President Doug McMillon says the top brick-and-mortar retailer can't afford to get comfortable as it has a lot of work to do and remains committed…
read now
Frictionless online payment remains elusive for retailers
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A CES panel explored the challenges of payments technology, including the friction with online payments, glitches in online payment systems, the lack of retail…
read now
How to drive customer engagement and thwart potential thieves
Brick and mortar retailers are engaging customers by offering greater hands-on interaction with products in-store but such greater customer interaction brings…
read now
'Grocery on wheels' may be supermarket delivery game changer
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Self-driving vehicles that deliver fresh produce and allow consumers to place orders via an app and then physically pick their own produce could be the…
read now
Is staying up with consumer acceptance of automation worth the challenges?
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A session on the need to adopt automation in retail drew an overflow audience during the CES show in Las Vegas.
read now
How to capitalize on the OOH viewing experience to keep customers
Curt Marvis, CEO and co-founder of QYOU Media, explains how retailers can take advantage of DOOH now that customers are watching more video than ever before.
read now
Kiosk Marketplace Influencer of the Year: Under Armour's Christiana DiMattesa
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Chrisiana DiMattesa recognized the importance of giving Bostonians a new type of retail experience, leading her to conceptualize a virtual tour of the store…
read now
Why Amazon may lose its influencer title in 2018
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
While the ecommerce retailer won top shopping destination this past holiday season, and dozens of headlines related its innovations, Amazon is not immune to…
read now
Industry experts offer up 2018 predictions on retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
With the close of 2017, a year which brought big news in retail customer experience strategy, technology and trends, Retail Customer Experience shares a hefty…
read now
3D virtual concierges deliver enhanced retail experiences
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Intelligent virtual assistants enable hotels to boost customer experience by allowing guests to interact with a 2D or 3D agent via digital signage, kiosks or…
read now
2017 retail influencer: Amazon
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Customer experience is the dominant strategy in retail, and Amazon dominated in 2017 by innovating on everything from supply chain to faster delivery to…
read now
2017 in review: The top 5 blogs
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience is home to a growing blog sphere, and the diverse opinions, insights, tips and advice are invaluable to readers. Here are the top…
read now
2017 in review: Walmart, Buffet, Target led top read news
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The top five news items on Retail Customer Experience in 2017 focused primarily on big brand retail news and insight offered by big names.
read now
South African retailer delivers digital journey boasting digital signage
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Clicks aimed to deliver a better customer experience that informed distracted customers. With a digital signage solution, the retailer was able to boost dwell…
read now
2017 in Review: Top 5 features highlight retailer experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience readers love getting insight from those in the trenches, and this year's top five articles illustrate that hunger.
read now
Erewhon Market shares retail store design tips, advice
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The all-natural grocer is working with partner Retail Design Collaborative in designing its fourth location. The partners offer up what’s critical in retail…
read now
Best Buy embraces innovative tech to deliver a richer customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The electronics retailer is prepping enhanced text communication by tapping the emerging communication protocol, Rich Communications Services, to provide…
read now
Wayfair advances AR strategy with mobile app 3D feature
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The furniture and décor retailer is making online shopping easier and more satisfying for consumers wanting to know how a product will look at home before they…
read now