Features
Chatbot scores an 'A' in customer experience for online education retailer
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The Nanorep chat technology is proving a win-win for Chegg, a student-first learning platform, when it comes to delivering on customer expectations and saving…
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AT&T retail chief talks customer experience and why there is no retail apocalypse
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Michael Colaneri, AT&T's VP of global business enterprise solutions, retail, discusses a new IHL Group research report, supported by AT&T and several other top…
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Target adds mobile pay Wallet feature to REDcard
by Will Hernandez — Editor, NetWorld Media Group
The retailer officially becomes the latest to add an in-store, mobile-payment feature to its app in a move that also combines its digital coupon program into a…
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Black Friday: Mobile payments sputter at the physical POS
by Will Hernandez — Editor, NetWorld Media Group
Erratic support from U.S. retailers for in-store, proximity-based mobile payments likely contributed to low use among consumers as the holiday shopping season…
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S&S Firepits ignites a quality customer experience with app-based delivery
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
S&S Firepits sells custom-made steel fire pits and delivery costs were nearly triple a firepit's sales tag. But then the Georgia-based retailer found a…
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Technologies poised to change the future of holiday shopping
Harriet Green, general manager for IBM Watson Internet of Things, customer engagement and education, explains how retailers must welcome an early adopter…
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Target CEO feeling pretty, pretty, pretty good about growth, holiday strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
One almost expected Target CEO Brian Cornell to break out in a few 'ho ho hos' during a live talk Wednesday following the retailer's third quarter earnings…
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Talking With: Verifone chief Joe Mach about retail customer experience strategies
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Verifone North America President Joe Mach shares insight on what retailers are doing, the big trends in play with customer experience and how consumers are…
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Webinar: How, why and where artificial intelligence is taking root in retail
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Tractica analyst Mark Beccue and Interactions Vice President of Marketing Jane Price offer valuable insight on how and why AI is no longer a buzzword, but…
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Webinar: How and why mobile can boost frontline execution
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Compass Group and Nudge Rewards share how mobile technology is creating big wins both on the customer experience front and in the operational trenches.
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Harry & David pumps up brand, mobile, social to enhance customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Premier gourmet food and gift retailer debuts updated brand look, feel and tone, from its website to its catalogs and across social media. It's all focused on…
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City Gear drives mobile experience forward with new app, platform
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Footwear and apparel retailer deploys a dedicated mobile app and a commerce platform to enhance the smartphone user's shopping experience.
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Hourglass Cosmetics taps hologram, AR technology to illustrate skin perfection
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The global beauty brand embraces artificial intelligence and artificial reality, including Vntana’s hologram innovation, to launch a new innovative foundation…
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Lowe’s Orchard Supply Hardware refreshes brand to drive better customer engagement
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The retailer is tapping a new creative platform developed by consultancy Persuasion Arts & Sciences to refresh the brand, build deeper engagement with…
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Live Webinar: Why AI is crucial to the customer care strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Tractica Principal Analyst Mark Beccue and Interactions VP of Marketing Jane Price explain in a live one-hour free webinar why retailers should be embracing…
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Alipay puts emphasis on partnerships as merchant acceptance grows in North America
by Will Hernandez — Editor, NetWorld Media Group
Souheil Badran, president of Alipay North America, spoke Sunday at the annual Money20/20 conference in Las Vegas to give attendees the current bird's-eye view…
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Rent-A-Center's 'Inner Circle' is about meeting customer needs and much more
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A mobile-first community and customer insight platform is not only booting customer engagement and interaction for the home furnishings retailer, but spurring…
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Neiman Marcus reaps customer experience, associate rewards via communication platform
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The luxury retailer is finding Theatro's content delivery management platform is not only delivering an enhanced customer experience, but boosting store…
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Luxury jeweler's new retail chief driving 'Retail 3.0' strategy forward
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
With its own mobile app already in place, and a new YouTube customer engagement platform, Govberg Jewelers is all about winding up a rewarding customer…
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1-800-Flowers.com delivers another AI shopping channel to meet gift givers wherever they're shopping
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The online florist and gift retailer is tapping artificial intelligence technologies, such as Google Assistant, to ensure it's always in quick reach of…
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