Features
Tips, advice on inspiring innovation in the retail environment
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
One of the dynamic presentations at the Interactive Customer Experience Summit event in Dallas last week was a discussion on how to inspire and drive…
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Online apparel retailer stitching up a data-driven customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
While online clothing retailer Stitch Fix aims to 'fix' the shortcomings inherent in traditional retail environments, it is just as focused on using art…
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Attention Marc Andreessen: Retail is not dying or dead. It's just changing dramatically
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Doug Stephens respects Marc Andreesen, but the founder of Retail Prophet doesn't agree with an Andreesen declaration that retail is dying, near dead and…
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ICX Association honors best interactive customer experience tech at Elevate Awards 2016
The ICX Association last night honored excellence in interactive customer experience technologies with its 2016 Elevate Awards.
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Casper striving to flip mattress industry into new retail realm
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Casper Co-Founder and CEO Philip Krim is forging a new retail approach in the legacy business of selling mattresses, and he's isn't about to lie down and…
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10 things retail leaders will take away from the Interactive Customer Experience Summit
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The Interactive Customer Experience Summit, being held June 1-3 at the Four Seasons Resort and Club Dallas at Las Colinas, is one of the top ICX industry…
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Omnichannel retailer aims to give beauty industry a complete makeover
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Birchbox is much more than an new beauty retailer. It's striving to define a new realm in customer experience and an innovative omnichannel strategy.
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Dunkin’ innovation chief: Hope is no strategy; retailers must differentiate or die
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
John Costello, Dunkin’ Brands president, global marketing and innovation, doesn’t mince words when it comes to the state of retail and what retailers must do…
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Fashion upstarts aim to flip apparel industry into new customer experience era
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Fashion retailers Stitch Fix, Rebecca Minkoff and Revolve, have one goal in common: flipping the traditional apparel industry into a new era. While they are…
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Ohio ice cream shop launching pad for new overtime regulations
by Cherryh Cansler — Editor, FastCasual.com
VP Joe Biden said the ruling, which extends overtime protections to 4.2 million more Americans, who are not currently eligible under federal law, will help to…
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Target innovation chief: Mobile is king, stores a vital asset in customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Target intends to keep investing heavily in customer experience technology, but mobile playing a critical role.
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Talking With: Citi's chief customer/digital experience officer on mapping the customer journey (Part 2)
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this second part of a two-part interview with Citi Chief Customer and Digital Officer Alice Milligan, Milligan discusses mapping out the customer journey…
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Talking With: Citi's customer/digital experience chief on delivering superior customer experience (Part 1)
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this first part of a two-part interview, Retail Customer Experience talks with Chief Customer and Digital Experience Officer Alice Milligan on how Citi is…
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Kohl’s first retailer melding Apple Pay, store charge card, loyalty program
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Kohl's customers can now tap Apple Pay to use their store charge cards and not miss out on earning loyalty rewards in the process.
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Infographic: Why Mother's Day is a retailer's dream day
Mother's Day is one of the three favorite sales seasons for retailers, right behind the winter holidays and back-to-school season.
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Talking With: Confirmit SVP Tore Haggren on why employees are vital to customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The retail employee, whether on the store floor or in the call center, is a key element in providing a rewarding customer experience but oftentimes the human…
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Talking With: Ikea Sales Leader Karen Haas on why businesses must know the customer
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A comparison to Apple with regard to customer experience is no small compliment and Ikea continues to expand and innovate.
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Talking With: Soar Payments Founder Rich McIver on improving the checkout experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The customer experience starts when a consumer walks into the store for the first time and goes well beyond the checkout process, but if the purchase…
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We need your insight, industry predictions for annual trends report
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The annual Retail Customer Experience Retail Trends Report is underway and those participating have a chance to win a $100 gift card.
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A lesson on loyalty: Where Starbucks went wrong
Brands can learn a lot from the Starbucks reward program controversy — from using best methods in the program development stages, to structuring reward…
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