Fashion upstarts aim to flip apparel industry into new customer experience era

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Fashion retailers Stitch Fix, Rebecca Minkoff and Revolve, have one goal in common: flipping the traditional apparel industry into a new era. While they are…

Ohio ice cream shop launching pad for new overtime regulations

by Cherryh Cansler — Editor, FastCasual.com

VP Joe Biden said the ruling, which extends overtime protections to 4.2 million more Americans, who are not currently eligible under federal law, will help to…

Target innovation chief: Mobile is king, stores a vital asset in customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Target intends to keep investing heavily in customer experience technology, but mobile playing a critical role.

Talking With: Citi's chief customer/digital experience officer on mapping the customer journey (Part 2)

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this second part of a two-part interview with Citi Chief Customer and Digital Officer Alice Milligan, Milligan discusses mapping out the customer journey…

Talking With: Citi's customer/digital experience chief on delivering superior customer experience (Part 1)

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In this first part of a two-part interview, Retail Customer Experience talks with Chief Customer and Digital Experience Officer Alice Milligan on how Citi is…

Kohl’s first retailer melding Apple Pay, store charge card, loyalty program

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Kohl's customers can now tap Apple Pay to use their store charge cards and not miss out on earning loyalty rewards in the process.

Infographic: Why Mother's Day is a retailer's dream day

Mother's Day is one of the three favorite sales seasons for retailers, right behind the winter holidays and back-to-school season.

Talking With: Confirmit SVP Tore Haggren on why employees are vital to customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The retail employee, whether on the store floor or in the call center, is a key element in providing a rewarding customer experience but oftentimes the human…

Talking With: Ikea Sales Leader Karen Haas on why businesses must know the customer

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A comparison to Apple with regard to customer experience is no small compliment and Ikea continues to expand and innovate.

Talking With: Soar Payments Founder Rich McIver on improving the checkout experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The customer experience starts when a consumer walks into the store for the first time and goes well beyond the checkout process, but if the purchase…

We need your insight, industry predictions for annual trends report

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The annual Retail Customer Experience Retail Trends Report is underway and those participating have a chance to win a $100 gift card.

A lesson on loyalty: Where Starbucks went wrong

Brands can learn a lot from the Starbucks reward program controversy — from using best methods in the program development stages, to structuring reward…

Talking With: SAP Global GM Lori Mitchell-Keller on CX trends, the focus on mobile

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail is an industry under tremendous pressure to fulfill consumer expectations.

Talking With: ShopperTrak Revenue Chief Kevin Kearns on loyalty program trends

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Developing and implementing a customer loyalty program is at the top of most retailers' to-do list as a strategy for boosting customer experience. But loyalty…

ICX Summit keynote speaker: Brands must innovate, hurdle organizational inertia

Doug Stephens, retail prophet, provides insight on trends coming into play for retail customer experience and what he predicts will evolve in the next few…

Talking With: InContext CEO Mark Hardy on virtual reality in the retail experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

One of the most exciting technologies coming into play in retail customer experience is the dawn of virtual reality.

Restaurant, retail customer experience leaders headline ICX Summit

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Gurus from Smashburger, Dickey's Barbecue Pit, Detroit Red Wings, Domino's Pizza and Wingstop are among a hefty list of speakers and panelists offering expert…

Verizon retailer deploys digital signage to boost customer experience

Diamond Wireless is launching a marketing initiative that involves deploying digital signage solutions in its retail stores to strengthen customer experience.

Kmart is all about the fun in retail customer engagement

Kmart shoppers will notice a few new things in the local store as the company is expanding its strategy to make shopping more fun than ever.

Talking With: Birdzi CEO Shekar Raman on customer loyalty do's and don'ts

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A prime focus for retailers is expanding and improving customer loyalty as the return customer is the best customer a retailer can have.