Payment breaches to continue despite US EMV liability shift

With the adoption of EMV technology in full swing, two questions remain top of mind: will the transition to chip and PIN make credit cards and transactions…

Retailers lagging on EMV card technology transition, reveals study

Despite a deadline of October 2015, 42 percent of retailers have yet to update payment terminals to be EMV compliant.

Talking With: Liaison SVP Rob Consoli on developing an omnichannel strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

An omnichannel strategy can be nirvana for the consumer and the retailer if it can be accomplished.

Report: Canadian retailers lagging on retail customer experience, meeting consumer needs

Retailers in Canada are not paying enough attention to consumer needs and expectations and need to re-energize their focus on customers.

Enough of the 'why' on employee engagement, give me some 'how'

Creating engagement doesn't need to be abstract, however, because the basics of engaging a workforce are commonly recognized business principles.

Infographic: Are you using Instagram to attract millennials?

Of Instagram's 40 million monthly users, 90 percent are millennials.

Easter is a hopping retail shopping season

Consumers will dole out an average of $146 on Easter spend, according to the National Retail Federation’s annual Easter spending survey conducted by Prosper…

5 tips for boosting customer loyalty

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Kevin Cochrane, CMO of digital experience management player Jahia, shares specific tips on the strategy.

Home renovation design experience goes high tech at Lowe's

Lucky Lowe's shoppers in Seattle will be using Microsoft HoloLens for kitchen design efforts.

SXSW Spotlight: The conflict between digital democratization and luxury brands

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

What's the definition of luxury? That's one of the questions brands are facing as the evolving digital landscape shifts yet again.

Retail Customer Experience releases 2016 Top 100 Report

Retail Customer Experience's 2016 Top 100 report highlights top online, brick-and-mortar and omnichannel players and insight on their strategies and…

SXSW spotlight: Best practices from Nordstrom, REI for mobile retail integration

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Providing consumers with a rewarding and successful digital experience can be tricky given integration hurdles that come into play.

Talking With: Needle President Scott Pulsipher on mobilizing brand advocates

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

One of a brand's best marketing asset is the loyal fan. That's why it's critical to mobilize such advocates to drive revenue, build the consumer base and boost…

Dorsey wants Square to be synonymous with mobile payments

by Will Hernandez — Editor, NetWorld Media Group

Jack Dorsey wants Square to be synonymous with mobile payments and believes the current EMV shift in the U.S. will help the seven-year old company accomplish…

Talking With: Humm CEO Bernard Briggs on building the customer relationship

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The customer relationship requires knowing the customer, determining their needs and what they expect.

Target's strategy is all about creating a hassle-free customer experience

From all indications 2016 is going to be a busy year for Target and the prime focus will be on the consumer.

Talking With: Euclid Analytics CEO Brent Franson on Amazon’s brick-and-mortar strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Focusing on the omnichannel consumer is a must for retailers, whether they're pure-play ecommerce and looking to move into physical storefronts or vice versa.

Interactive display offers candy lovers a sweet experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Candy shoppers at San Francisco International Arport Terminal 3 are enjoying a unique interactive retail experience.

Data insight key ingredient to Hershey’s sweet retail experience success

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Information, and analyzing data, is a prime reason why Hershey is succeeding in a very competitive retail industry.

Webinar: Retailer insight on capitalizing on the lucrative holiday season

An upcoming free webinar offers expert retailer insight on how to ensure businesses can succeed in the most happiest time of the year.