Features
Talking With: SAP Global GM Lori Mitchell-Keller on CX trends, the focus on mobile
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail is an industry under tremendous pressure to fulfill consumer expectations.
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Talking With: ShopperTrak Revenue Chief Kevin Kearns on loyalty program trends
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Developing and implementing a customer loyalty program is at the top of most retailers' to-do list as a strategy for boosting customer experience. But loyalty…
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ICX Summit keynote speaker: Brands must innovate, hurdle organizational inertia
Doug Stephens, retail prophet, provides insight on trends coming into play for retail customer experience and what he predicts will evolve in the next few…
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Talking With: InContext CEO Mark Hardy on virtual reality in the retail experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
One of the most exciting technologies coming into play in retail customer experience is the dawn of virtual reality.
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Restaurant, retail customer experience leaders headline ICX Summit
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Gurus from Smashburger, Dickey's Barbecue Pit, Detroit Red Wings, Domino's Pizza and Wingstop are among a hefty list of speakers and panelists offering expert…
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Verizon retailer deploys digital signage to boost customer experience
Diamond Wireless is launching a marketing initiative that involves deploying digital signage solutions in its retail stores to strengthen customer experience.
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Kmart is all about the fun in retail customer engagement
Kmart shoppers will notice a few new things in the local store as the company is expanding its strategy to make shopping more fun than ever.
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Talking With: Birdzi CEO Shekar Raman on customer loyalty do's and don'ts
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A prime focus for retailers is expanding and improving customer loyalty as the return customer is the best customer a retailer can have.
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Payment breaches to continue despite US EMV liability shift
With the adoption of EMV technology in full swing, two questions remain top of mind: will the transition to chip and PIN make credit cards and transactions…
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Retailers lagging on EMV card technology transition, reveals study
Despite a deadline of October 2015, 42 percent of retailers have yet to update payment terminals to be EMV compliant.
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Talking With: Liaison SVP Rob Consoli on developing an omnichannel strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
An omnichannel strategy can be nirvana for the consumer and the retailer if it can be accomplished.
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Report: Canadian retailers lagging on retail customer experience, meeting consumer needs
Retailers in Canada are not paying enough attention to consumer needs and expectations and need to re-energize their focus on customers.
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Enough of the 'why' on employee engagement, give me some 'how'
Creating engagement doesn't need to be abstract, however, because the basics of engaging a workforce are commonly recognized business principles.
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Infographic: Are you using Instagram to attract millennials?
Of Instagram's 40 million monthly users, 90 percent are millennials.
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Easter is a hopping retail shopping season
Consumers will dole out an average of $146 on Easter spend, according to the National Retail Federation’s annual Easter spending survey conducted by Prosper…
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5 tips for boosting customer loyalty
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Kevin Cochrane, CMO of digital experience management player Jahia, shares specific tips on the strategy.
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Home renovation design experience goes high tech at Lowe's
Lucky Lowe's shoppers in Seattle will be using Microsoft HoloLens for kitchen design efforts.
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SXSW Spotlight: The conflict between digital democratization and luxury brands
by Jeannie Walters — Chief Customer Experience Investigator, 360Connext
What's the definition of luxury? That's one of the questions brands are facing as the evolving digital landscape shifts yet again.
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Retail Customer Experience releases 2016 Top 100 Report
Retail Customer Experience's 2016 Top 100 report highlights top online, brick-and-mortar and omnichannel players and insight on their strategies and…
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SXSW spotlight: Best practices from Nordstrom, REI for mobile retail integration
by Jeannie Walters — Chief Customer Experience Investigator, 360Connext
Providing consumers with a rewarding and successful digital experience can be tricky given integration hurdles that come into play.
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