Features
Intel CEO: Data playing invaluable role in retail transformation
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Intel CEO Brian Krzanich has seen the personal computer transform the world and now he, along with the rest of the retail industry, is watching another…
read now
3 compelling reasons to attend ICX Summit in June
The opportunity to learn from best-in-class CX deployments, insight on the latest of Internet of Things and how best to build the customer experience are just…
read now
7-Eleven catching up fast in boosting the customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
7-Eleven hasn't been a major force when it comes to digital innovation but it’s working hard to make up for lost time and striving to establish itself as a…
read now
Kohl’s CTO on personalizing customer experience and how data plays a big role
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
When it comes to creating a ‘MEaningful’ customer experience, Kohl's is relying big time on data to understand customer behavior and craft a personalized…
read now
Virgin's Branson talks retail fails, retail success and what makes for a rewarding customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Virgin Group founder Sir Richard Branson likely knows more about retail fail than most any other retail leader and he's not shy about sharing what he's learned…
read now
Macy's, Wal-Mart chiefs: Customer experience is all about people
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
People are the secret to retail success and creating a customer experience for the 21st century means retail industry must transform its approach to lure new…
read now
What Target's mobile payments plan says about today's retail trends
by Will Hernandez — Editor, NetWorld Media Group
CVS, Kohl's and Wal-Mart all added payments features to their mobile apps in 2016. Target now reportedly will do the same.
read now
Lululemon taps data intelligence to amplify customer experience, relationship
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The athletic apparel brand is striving to build its human connection with consumers with data analytics.
read now
Target’s digital chief: We’re not technology slackers any longer
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
If there is one message Target's EVP, CIO and Chief Digital Officer, Mike McNamara, wants heard loud and clear, it's this: Target is no longer a laggard when…
read now
Samsung: King of the IoT?
by Will Hernandez — Editor, NetWorld Media Group
Samsung did its part last year to bring IoT into more U.S. homes, particularly with the introduction of the "Family Hub" smart refrigerator. However, at the…
read now
IoT, customer-facing robots and VR among topics to be discussed at 2017 ICX Summit
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The annual conference, which draws hundreds of customer experience leaders and innovators, is June 5-7 in Dallas and features a range of interesting sessions…
read now
2016 in review: Top retail customer experience stories
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The year 2016 was one of technology, big changes and big steps by retailers aiming to boost and hone the customer experience. Here's a look back at the big…
read now
Retailers striving to beat Amazon must perfect the customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
To avoid losing more market share to Amazon, competing e-commerce and brick-and-mortar retailers must perfect the customer experience from the moment a…
read now
Is your CX language up to par? If not, it may be hurting the customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
There are many aspects to customer experience and a big one not often mentioned is language. As one consultancy's report reveals, poor language is translating…
read now
Jewelry etailer reaping big rewards with price negotiation tool
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Consumers love a bargain and, as one online jewelry retailer is learning, consumers love to negotiate on price.
read now
Digital gift cards proving popular with shoppers this holiday season
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A First Data study reveals e-gift card usage is on the climb, driven by those ages 18 to 34. The biggest card buyers are those ages 35 to 54. The main reason…
read now
Despite stress and strife, presidential election not hurting retail
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
By all accounts, this year’s presidential election will go down in history for many reasons, most notably for being one of the most unsettling. The good news…
read now
Ashley Furniture taps VR, AR to deliver an innovative customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The national brand is rolling out a consumer augmented reality app and an in-store virtual reality experience come 2017.
read now
Branded mobile pay bodes big promise for retailers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Check out a webinar presentation featuring an IBM expert that offers up terrific insight and knowledge regarding the branded mobile payment solution now…
read now
Live webinar: How merchant-branded payment boosts brand, loyalty and customer satisfaction
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Mobile pay is an increasing want for consumers and now there’s a new opportunity for retailers wanting to provide more than just mobile device payment…
read now