Features
Back-to-School: Reports reveal what’s hot, what’s not and consumer trends
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Consumer shopping reports reveal some new trends and why consumer activity will be down a bit compared to a year ago.
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Mobile POS market expected to increase 400 pct. by 2019
by Will Hernandez — Editor, NetWorld Media Group
If you're overwhelmed by the amount of choices in the current mobile point-of-sale market, prepare to feel that way for the next four years because this sector…
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Engaging the millennial shopper: It's not easy but it can be done
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Getting millennials on board as loyal customers isn't just about tweeting, posting and sharing the latest products on Instagram.
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Lululemon brews unique approach for luring male shoppers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Lululemon obviously believes the way to building a bigger male consumer base is all about crafting the right beer.
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6 dos and don’ts of successful loyalty programs
by Cherryh Cansler — Editor, FastCasual.com
Loyalty programs are a standard form of marketing by retailers these days, whether they’re done digitally or via old-fashioned punch cards. All programs are…
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App-less mobile tool strives to engage shoppers, boost traffic and sales
Web platform offers up engagement opportunity as well as data analytics capability.
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Webinar download available: What Which Wich learned on its quest for perfect CRM
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Experts offered insight on how to choose the best customer relationship management partner and technology from the enterprise retailer perspective and the…
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Back to School: Shoppers will make more trips, spend more and seek out the best price
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Survey reveals traditional items being replaced on shopping lists, and students are even buying their own supplies these days.
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Back to School: How one NY retailer is approaching the business season
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this fourth installment of the 10-part Back-to-School series the focus is on a NY clothing retailer undertaking new strategies to boost loyalty and revamp…
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Back to School: Sales to dip nearly 10% despite other economy gains
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Despite positive economic moves in the housing and job markets, the retail back-to-school sales season won't be as robust as last year. Overall, however…
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How 'informed' employees will make your restaurant more money
Developing a culture of learning is a 365-day commitment that will motivate staff and have a significant impact on the bottom line if retailers put in the time…
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Mobile online retail payments in focus
by Will Hernandez — Editor, NetWorld Media Group
Total mobile online retail payments are expected to grow from $75.8 billion to $217.4 billion at a 23 percent compounded annual growth rate between 2014 and…
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Amazon bested Black Friday in Prime Day sales event
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amazon’s Prime Day sales promotion was already beating the mega online retailer’s 2014 Black Friday order rate by late afternoon Wednesday, with eight hours…
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How digital signage is leading retail's 'Internet of Things'
The Internet of Everything has changed the retail landscape when it comes to the customer experience; one of the principal endpoint solutions being utilized…
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Back to School: Not too early to start planning as new trends factor into strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In this first part of a 10-part series on back-to-school retail strategies experts offer up insight on new trends and why you need to start planning for the…
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Restaurant taps mobile tech to boost consumer experience, save money and hone marketing
Tablets and a business intelligence service is helping a restaurant chain to not only foster more efficient customer point of sales it’s helping gleam valuable…
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Top customer experience tech honored at ICXSummit15
by Christopher Hall — w, t
The ICX Association earlier this week handed out its 2015 Excellence Awards to 14 winners in the categories of digital signage, kiosk and self-service and…
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ICXSummit: How to bring 'social proof' into your brick-and-mortar locations
by Cherryh Cansler — Editor, FastCasual.com
Brick-and-mortar retailers and restaurants must find ways to bring “social proof” to their stores and technology may be the way to do it.
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Interactive customer experience technology has to surprise and delight
Customers expect a personalized experience that surprises and delights them, and most will trade bits of information about themselves if they receive something…
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Retailers facing 'egg-ceptional' customer dilemma
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail foodservice faces a big customer experience hurdle due to the shortage of eggs thanks to an Avian flu outbreak.
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