Building the brand culture: It’s all about empowering employees

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Establishing a 'cult' philosophy in building a robust brand culture isn't a bad thing. In fact, it's one of several valuable and viable approaches.

Going beyond the discount with new approaches to spur brand loyalty

by Travis Wagoner — Editor, Networld Media Group

Retailers seeking to reward shoppers can tap new loyalty program approaches to attract new customers, boost revenues and provide memorable experiences for…

Email marketing remains a viable customer experience tool

by Travis Wagoner — Editor, Networld Media Group

Email is ubiquitous personally and professionally, which means email marketing is far from dead.

ICX Symposium: What's guiding your digital media value?

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Today's consumer is a visual consumer who expects interactive communication and has about an 8-second attention span -- and the customer experience is no…

ICX Symposium: Transforming retail with responsive store

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When it comes to a successful interactive customer experience today’s businesses must focus on finding a balance as there is often a big mismatch between a…

ICX Symposium: The customer experience is about technology + emotion

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Today’s interactive customer experience is morphing quickly into an emotional consumer experience —and while technology is obviously a necessary part it’s not…

ICX Symposium: Data analysis drives the interactive customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Data is the foundation for the customer experience effort and there are various tools an enterprise can use to collect, assess and analyze data to enhance the…

ICX Symposium: The future is here (it's just unevenly distributed)

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

There is a tidal wave of disruption happening across every industry with the intersection of technology innovation and fast-changing customer expectations, and…

FCES15: Stay on trend with the latest food trends

by Travis Wagoner — Editor, Networld Media Group

Tastes and trends in food change and evolve rapidly. What may have been an innovative concept last year may be exactly the wrong one now.

FCES15: The changing course of consumer behavior

by Travis Wagoner — Editor, Networld Media Group

Consumers of all kinds have a nearly endless array of options from which to choose, whether they're purchasing furniture, cars, housewares, or any good or…

Strategic employee scheduling boosts consumer experience, bottom line

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Workforce scheduling tools not only forge a better employee-employer connection but can enhance the customer experience, save money and let a retailer tap the…

FCES15: The evolution of restaurant technology

by Travis Wagoner — Editor, Networld Media Group

There has been a massive evolution in the use of technology within the past decade, the past five years — and even within just the last year. There are no…

Top 10 PR do's (and a few don'ts)

by Travis Wagoner — Editor, Networld Media Group

"Whatever I present to you is my PR moment," Nick Powills, CEO of No Limit Agency, said in opening his session at the Fast Casual Executive Summit in Miami.

FCES15: How beverages factor into the restaurant customer connection

by Travis Wagoner — Editor, Networld Media Group

Beverages are an important aspect of the consumer dining experience. Being on trend is key to success, say experts.

FCES15: Real estate decision requires lots of homework, data insight

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As any business owner knows the location decision can sink the business or be the foundation of initial success and growth. But it involves much more than…

FCES15: Tips on building a foundation for profitable growth

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Strategic and profitable growth for today's restaurants, quick service eateries and retailers is a comprehensive endeavor. But it's doable and the number one…

FCES2015: Going mobile no longer ‘if’ or ‘when’ but ‘now’

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Mobile is the most effective way to serve the millennial segment.

FCES15: Why design is key to customer engagement

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Design is a key aspect for the customer experience and plays directly into the "corporate soul" and building a relationship with customers.

FCES15: How failing to adapt leads to failure in business

by Travis Wagoner — Editor, Networld Media Group

Jeremy Gutsche kicked off the 10th annual Fast Casual Executive Summit on Sunday evening at the Mandarin Oriental Hotel in Miami with a rousing and energetic…

ICX Symposium: Buying into retail's emotional economy

The ICX Symposium in Atlanta later this month will feature a session featuring two executives from MaxMedia addressing retail's emotional economy. ICX…