Features
5 pros and cons of scaling a retail operation
Before you sign on the dotted line for a new location, consider these pros and cons of scaling your retail business.
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10 reasons retailers should embark on digital signage
Small and medium-sized retailers struggle to compete with corporate giants but digital signage can give a helping hand by providing a platform to grab the…
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Email beats out social network tools in consumer communications
Retailers are more responsive and quicker to answer consumer inquiries via email and the varying degrees of communication response time reflects a big chasm…
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Why consumers are driving the retail mobile experience
by Will Hernandez — Editor, NetWorld Media Group
Executives at Money 20/20 conference discussed the importance of user feedback when developing and tweaking products and services.
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Successful brand leaders share advice, tips and industry insight
by Travis Wagoner — Editor, Networld Media Group
Restaurant operators and successful business leaders offer up perspectives about what it takes to be a success and remain a successful venture.
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Navigating the crossover: Fast casualization of the restaurant industry
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Switching into fast casual dining requires more than getting food to the table quicker. It demands new strategies from menu decisions to customer experience…
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7 questions to ask in choosing a mobile payments solution
The unprecedented evolution of the payments space can be intimidating to any business but it's not an insurmountable challenge.
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Tips, advice on preparing the brand for unit expansion
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Brand unit and location growth requires capital and resources, but there are some other critical aspects as well, according to several successful franchise and…
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Building the brand culture: It’s all about empowering employees
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Establishing a 'cult' philosophy in building a robust brand culture isn't a bad thing. In fact, it's one of several valuable and viable approaches.
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Going beyond the discount with new approaches to spur brand loyalty
by Travis Wagoner — Editor, Networld Media Group
Retailers seeking to reward shoppers can tap new loyalty program approaches to attract new customers, boost revenues and provide memorable experiences for…
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Email marketing remains a viable customer experience tool
by Travis Wagoner — Editor, Networld Media Group
Email is ubiquitous personally and professionally, which means email marketing is far from dead.
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ICX Symposium: What's guiding your digital media value?
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Today's consumer is a visual consumer who expects interactive communication and has about an 8-second attention span -- and the customer experience is no…
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ICX Symposium: Transforming retail with responsive store
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
When it comes to a successful interactive customer experience today’s businesses must focus on finding a balance as there is often a big mismatch between a…
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ICX Symposium: The customer experience is about technology + emotion
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Today’s interactive customer experience is morphing quickly into an emotional consumer experience —and while technology is obviously a necessary part it’s not…
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ICX Symposium: Data analysis drives the interactive customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Data is the foundation for the customer experience effort and there are various tools an enterprise can use to collect, assess and analyze data to enhance the…
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ICX Symposium: The future is here (it's just unevenly distributed)
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
There is a tidal wave of disruption happening across every industry with the intersection of technology innovation and fast-changing customer expectations, and…
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FCES15: Stay on trend with the latest food trends
by Travis Wagoner — Editor, Networld Media Group
Tastes and trends in food change and evolve rapidly. What may have been an innovative concept last year may be exactly the wrong one now.
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FCES15: The changing course of consumer behavior
by Travis Wagoner — Editor, Networld Media Group
Consumers of all kinds have a nearly endless array of options from which to choose, whether they're purchasing furniture, cars, housewares, or any good or…
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Strategic employee scheduling boosts consumer experience, bottom line
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Workforce scheduling tools not only forge a better employee-employer connection but can enhance the customer experience, save money and let a retailer tap the…
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FCES15: The evolution of restaurant technology
by Travis Wagoner — Editor, Networld Media Group
There has been a massive evolution in the use of technology within the past decade, the past five years — and even within just the last year. There are no…
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