Apple Pay gets more 'Wallet'-like with new additions

by Will Hernandez — Editor, NetWorld Media Group

Apple has added private-label and loyalty card support to its mobile payment system. The company also has announced that Apple Pay will launch in the UK next…

How to use humor in marketing to make your customers LOL

Making a customer laugh is a great thing, but if a humorous campaign falls flat the fallout will last longer than any potential merriment.

Interactive customer experience technology has to make sense

Consumers want to interact with technology, but that technology has to make sense for both the business and its customers, says Paula Suarez, director of…

How grocers, food retailers can keep up with restaurants

by Bryan Pearson — President, LoyaltyOne

Grocery retailers, armed with unprecedented levels of insights and technology, have the opportunity to provide consumers with the experiences and products they…

Self-service: Why millennials, Gen Z expect it

by Laura Miller — Director of Marketing, Kioware

Retailers must give young consumers self-service options when it comes to shopping.

Study: Consumers still prefer bricks to bytes

by Josh Fischer — Editor, NetWorld

TimeTrade recently published The State of Retail, a report designed to ascertain the current perceptions and behaviors that drive retail shopping.

5 loyalty program dos and don'ts

by Josh Fischer — Editor, NetWorld

Experts discuss the five fundamentals of a successful loyalty program.

Discovering the best tactics for your retail kiosk

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Finding the correct space for your retail kiosk can be a challenge. This means you have to become skilled at finding ways to make your kiosk stand out.

Can IPS enhance the shopping experience?

by Josh Fischer — Editor, NetWorld

Retail Customer Experience sat down with Christian Lundquist, CEO of SenionLab, to explain IPS and how it might help retailers.

What Macy’s, Neiman and Guess reveal about price wars

by Bryan Pearson — President, LoyaltyOne

The price of retail success will never be found on a tag. It will be registered with the emotions of the consumer as she leaves the store.

Retailers cautious about embracing upgraded payment options

by Josh Fischer — Editor, NetWorld

Although technology continues to enhance the customer experience, retailers are still guarded when it comes to embracing upgraded payment options.

What is bitcoin's retail future?

by Will Hernandez — Editor, NetWorld Media Group

While enthusiastic about the virtual currency's future, bitcoin experts sounded a note of caution about retail consumer adoption.

NRF: Consumer spending on moms to skyrocket

by Josh Fischer — Editor, NetWorld

Consumers will spend more than $20 billion on their moms this Mother's Day.

5 ways to improve your hiring

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

Doug Fleener, former director of retail for Bose Corporation, lists five ways to improve retail hiring practices.

Lululemon's ABC's of marketing

by Bryan Pearson — President, LoyaltyOne

While Lululemon left little to the imagination with its see-through yoga pants crisis two years ago, the active wear chain has applied much imagination to its…

3 lessons retailers can learn from ad agencies

by Cherryh Cansler — Editor, FastCasual.com

Retailers, marketers and business owners can learn a lot from ad agencies.

Report: Path to online purchasing is nonlinear

by Josh Fischer — Editor, NetWorld

New survey results found that 60 percent of consumers shop online at least once a month and prefer smartphones to tablets.

Lock it up: 5 ways to protect customers using mobile payments

There are plenty of cost-efficient mobile payment processors designed to fit the budget needs of small businesses, but ensuring sensitive data customers that…

Top 10 sales bad habits (and how to break them)

Kevin Cundiff, vice president of warranty retail for Foretgra, lists the Top 10 mistakes retailers make and how to correct them.

Why millennials are careful shoppers

by Cherryh Cansler — Editor, FastCasual.com

Millennials' constant connectivity and dependence on social media means that they trust their friends and social networks. However, when it comes to making…