Discover the key to creating a 1-to-1 customer experience

Attaining the holy grail in customer service is extremely challenging but doable. One viable approach is using a recommender system.

Consumers want convenient, flexible, and simple ways to pay

Retailers who make the purchase process slow, arduous and inconvenient aren't going to score big with consumers in the near future.

Costco loses court round in Tiffany ring legal battle

Wholesale retailer under scrutiny for Tiffany ring allegations and Tiffany gets green light from judge to pursue damages.

Why the brick-and-mortar storefront isn’t going anywhere

In-store and online retail experiences are not mutually exclusive. In each retail environment the customers deserves the same loyalty points, custom product…

Nominations Call: Who are today’s top customer experience innovators?

Know a customer experience guru? Nominate them for our top list of innovators in the industry.

NRF: Labor ruling illustrates skewed objectivity, bureaucratic bumble

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The top retail-advocacy group is not mincing its words on how it views a critical national labor board ruling that it claims will hurt job creation in the U.S.

Argo Tea talks exceeding tea-lover expectations while advancing product innovation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

It's not easy being a beverage player these days as consumers want everything from great flavors to healthy options, and increasing competition is only making…

Back-to-School: How retailers are tackling consumers' social network activity to engage customers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In our final segment of our 10-part Back-to-School series, the focus is on social networks and social influence and how retailers are adjusting marketing…

CONNECT: The issues preventing widespread beacon deployment

by Will Hernandez — Editor, NetWorld Media Group

A recent panel at Networld Media Group's CONNECT Mobile Innovation Summit discussed beacon technology's role with retailers today.

Wearable payments: The next frontier?

by Will Hernandez — Editor, NetWorld Media Group

Companies like Nymi are attempting to take this corner of the industry to another level, but where does the market stand as we roll towards 2016?

Dell CIO talks ecommerce strategy, building a rich customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Dell CIO Paul Walsh says a successful retail customer experience requires caring about each kind of customer, from the moment they log on to the moment they…

CONNECT: The current state of mobile wallets and mobile ordering

by Will Hernandez — Editor, NetWorld Media Group

A recent panel at Networld Media Group's CONNECT Mobile Innovation Summit attempted to clarify today’s mobile payments market, which is becoming an…

Restaurant to customers: Just pay what you think the meal is worth

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

What better experience can a diner have than tallying up their own meal tab?

Coca-Cola taps digital signage to find out 'What's in a Name?' in Times Square

by Christopher Hall — w, t

Coca-Cola collaborated with Posterscope, Clear Channel, ICUC and Google to produce a very personalized digital out-of-home campaign earlier this year in Times…

Macy's multi-prong strategy targets boosting in-store, online experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Despite lackluster earnings in the second quarter, the retailer is taking some big strides in next months to regain market footing.

CONNECT: Does your mobile experience offer 3 crucial things?

by Cherryh Cansler — Editor, FastCasual.com

Three components are necessary for a successful mobile experience.

IPO or no IPO? Top considerations for retailers mulling going public

The IPO landscape is attractive for retailers within special or unique niches, especially for those that can build grassroots buzz and differentiate themselves…

Digital wallets: How merchants can tap mobile platforms to draw in shoppers

Can mobile wallets help customers and merchants? Yes, but just going 'mobile' is half the equation.

Target deploys beacon technology to boost customer experience

Using the Target iPhone app, customers can get insight on sales and special deals during pilot program.

Staples debuts entrepreneurial product portfolio

The seven winners of the Crowd2Shelf tech innovation contest are within consumers' reach at Staples.com.