Coinstar counting on growth of automated retail

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The company's kiosk lineup focuses on a new ways to automate the buying process.

Make love not war: Tips on how to embrace showrooming

by Christopher Hall — writer, self

A customer experience expert discussed his showrooming strategy at DSE13. 

The low costs and high returns of 'fresh customer service'

Fresh customer service demystifies the process of attracting loyal, happy customers who return again and again.

The shifting self-service paradigm

Consumers appreciate having more control over their service experience.

What does Apple get by trademarking its store design?

Apple originally applied for the trademark in 2010 but was rejected twice before finally being approved.

Commentary: The impact of checkout time on customer service perception

The time a customer spends waiting in line can dramatically impact their perception of the service they receive on the whole.

At NRF this year, tablets were everywhere

by James Bickers — Editor, Networld Alliance

Mobile in-store tech is the next big thing, if this year's exhibits were any indication.

How to use customer data to plan store layouts

Consumer data can give insight on how to boost the bottom line with simple store design improvements. 

Commentary: Omnichannel meets in-store merchandising

A Frank Mayer exec discusses how in-store merchandising can bridge the gap between online and in-store shopping.

Tesco digital pilot brings online experience to in-store shopping

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Insight from Cisco helps Tesco 'catch and keep' digital shoppers.

IBM study says showroomers should be targeted

Although the notorious showroomer makes up only 6 percent of all buying traffic, they're young, active and influential.

Kiosk replaces coupon clipping with convenient deals (Video)

Zebra Technologies discusses its latest solution that makes couponing easier for both the shopper and the retailer.

ATM & Mobile Executive Summit: essential insights into the future of cash and payments

Executive event will assemble industry experts to discuss the interlinked future of cash, ATMs and mobile technology.

Commentary: Whole Foods' 'drink while you shop' plan won't work for most retailers

Whole Foods in Washington, DC not only has a bar in-store, but lets shoppers carry their drinks while they shop.

Intel's interactive display spices up the customer experience

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

A scent-based game for the McCormick spice company engages the consumer with the power of smell.

Commentary: When driving customer loyalty, less is more

Overloading a program with benefits is not the most effective approach.

Target's price matching: Revolutionary or redundant?

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Deciding whether to match online prices with brick-and-mortar benefits is a growing retail conundrum.

NRF: Walmart CEO's three-part plan for change

Local sourcing and a guarantee of jobs for veterans are at the core of the retail giant's 2013 strategy.

NRF: 3 ways to thrive in the global arena

by Cherryh Cansler — Editor, FastCasual.com

NRF: Execs from MANGO, McMillanDoolittle and Delhaize share how to succeed globally.

NCR's PayPal partnership makes 'everyday easier'

PayPal brings its digital wallet to NCR's broad footprint of retailers and restaurants.