NRF: How Coca-Cola creates happiness for consumers and retailers

An emphasis on optimism and positivity was evident at this year's opening keynote.

NRF: Dell unveils end-to-end cloud solution for retail

The IT giant announced its plan to stitch together all of the disparate pieces needed to move retail tech to the cloud.

Ten ways Zappos.com creates happy employees

Getting a job at Zappos.com today is more than a dream for many; it is a one in a 100-person opportunity.

Mobile POS: Where store meets multi-channel

Put simply, mobile POS is a trend retailers cannot afford to ignore.

How Wegmans, Apple Store and Ritz-Carlton empower employees to offer best-in-class service

One simple secret behind their success is so simple, so basic, that most brands and businesses fail to grasp its importance.

Opinion: The right way to do in-queue merchandising

If customers are distracted as they wait, the perception of how long they wait decreases, and overall satisfaction increases.

The 2012 holiday shopping windows of New York

Is there anything that says Christmas like the retail windows of New York?

Under the Radar: Ten emerging marketing trends

Loyalty programs are becoming a commodity due to their ubiquity and lack of creative differentiation.

Commentary: The facts about card-linked incentives

A retailer's most loyal customers spend $1.44 with competitors for every $1.00 spent with them.

Will m-payments replace cash? Survey provides mixed answer.

Harris Interactive poll shows consumers see a cashless, cardless future thanks to mobile payments

Create powerful retail experiences with digital signage

by Christopher Hall

Digital signage helps retailers create immersive retail experiences for shoppers that can increase sales and improve ROI.

User analytics adds muscle to Virtual Concierge (Video)

The Virtual Concierge digital signage kiosk from Parabit provides user insight with analytics-gathering software.

Indoor mapping gives power to retailers

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

In-store navigation systems appeal to retailers looking to gain shopper insight and boost customer engagement.

Digital signage and the shopper's path (Commentary)

A digital signage expert looks at the convergence of mobile phone data and smart digital signage in mapping shopper paths.

NCR announces $650 million-dollar deal to acquire Retalix

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The cash deal for the retail POS software company allows NCR to expand its solutions portfolio and end-to-end offerings.

Thanksgiving and Black Friday spending round-up

This year's average ticket price spiked, thanks to less aggressive discounting.

Best Buy invests 50,000 hours in employee training on Windows 8

The radical new operating system is leading to the kind of products that people need to see and touch.

Using the smartphone 'key' to get to shoppers' wallets

by Christopher Hall — w, t

A survey highlights the importance of smartphones this holiday season and how in-store media can activate smartphone shoppers.

Tips for a safe and profitable Black Friday

From staffing and stocking to security, crowd management, and safety, the responsibilities are far-reaching.

Delivering loyalty: Ten lessons learned From Zappos.com

Zappos.com is more than an electronic shoe store. It is a community that happens to put you in a pair of great-looking shoes.