What every retailer must know about Gen Y, part 1

Millennials live two lives: one in real time and the other in an edited virtual world.

Unmetric's Top Retailer Report shows social media showdown

Target is the clear leader on Twitter, while Walmart leads in Facebook presence.

Retail self-service is going strong, experts say

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

According to a Q&A with NCR, retail is a major market for self-service solutions.

Three examples of radical differentiation at Lululemon

The popular yoga retailer 'zigs when everybody else zags.'

RCE Podcast episode 11: Is retail any fun anymore?

A study this week suggesting that "retail therapy" isn't a real phenomenon leads to a fascinating discussion about how we feel and how we want to be spoken to…

C-store chain Wawa goes digital

by Christopher Hall — writer, self

After a successful pilot, the chain is rolling out digital signage to all of its more than 600 locations across the U.S.

Walgreens, LoyalBlocks unveil loyalty innovations

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

The Walgreens app lets customers scan their mobile devices to earn points and redeem awards without a physical card.

The new 'super shopper' and the fate of bricks and mortar retail

Despite the mobile boom, 90 percent of consumers still embrace the physical store when making retail purchases.

iPhone 5 features Passbook loyalty app, but no NFC

by James Wester — Editor 1, Mobile Payments Today

Apple unveils a new design for its flagship phone but doesn't include near field communications.

Scan & Go puts retail self-checkout on the move

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Walmart puts mobile in charge by testing an iPhone application for self-checkout.

RCE Podcast episode 10: A #Likeable social media chat with @DaveKerpen

We're taking a break from our usual format this week and next, so that we can bring you a few brief highlights from the third annual Retail Customer Experience…

Pop-up retail grows up

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Like food trucks before them, are retail trucks the next hot consumer trend?

Six ways mobile payments can increase customer loyalty

Mobile payment is a channel that opens up huge loyalty opportunities for companies that do it right.

RCE Podcast episode 9: Inside the leaked Apple Genius training manual

An alarming new report suggests that a large number of shoppers would leave a bricks-and-mortar store and place an order online instead, if they stood to save…

Carmine Gallo on the five secrets revealed in the Apple Genius manual

The leaked training manual gives exclusive insight into how Apple succeeds at employee training and customer service.

Startup BYNDL wants to bring mobile payments to unattended retail

Tech originally used to accept cell phone parking payments now coming to vending, kiosks.

Verizon retail store partners with restaurant to enhance customer experience

Verizon customers dine while waiting for service.

RCE Podcast episode 8: This week's big changes at Best Buy, Groupon

Two big retail names announced big changes this week: Best Buy installed its new CEO, and Groupon shook up its leadership with a new emphasis on its…

PayPal partners with Discover to further its offline strategy

by James Wester — Editor 1, Mobile Payments Today

New deal with Discover gives PayPal potential of accessing seven million point of sale terminals.

IKEA checks out of self-service

by Natalie Gagliordi — Editor of KioskMarketplace.com, Networld Media Group

Deployment quirks made kiosks actually increase wait-time and inconvenience for shoppers.