Top 100: 11. Zappos

"At Zappos.com, Customer Service Is Everything. In Fact, It’s The Entire Company."Known primarily as an online shoe retailer, Zappos clearly has its heart in…

Top 100: 12. Walmart

Retail giant Walmart has spent a great deal of energy recently testing smaller store formats and different branding. The chain launched a new logo and design…

Five reasons retailers should look to mobile video

With past technological barriers now down, mobile video is a fertile playground for retail marketers.

Top 100: 13. iTunes store

Apple and its iTunes store pleased a lot of customers in 2008 when it finally dropped its digital rights management (DRM) restrictions on most of its song…

Why customers abandon shopping carts online

In 2009, 88 percent of U.S. online customers abandoned at least one shopping cart, 136 million people in total.

Report: Affluent customers driving the retail recovery

Findings include an uptick in affluent consumer spending and optimism, and shifting online commerce expectations.

Report shows rise in retail brand abuse online

Unauthorized use of trademarked brands hits consumers and retailers where it hurts.

Study: Grocery shoppers highly susceptible to in-store marketing

Two-thirds of consumers buy 'off list,' and 90 percent will pick up impulse items perceived to be a bargain.

Digital signage comes to the country store

by Christopher Hall — writer, self

Digital signage usually brings to mind Times Square, not the town square, but it looks like it's headed that way too.

The four types of convenience store shoppers

By understanding these different motivations, brands can better leverage true, in-the-moment behavior to trigger purchases.

Top 100: 14. Social networking and retail

Not only have people turned to social networking for connecting with old friends and business contacts, they are using it to connect to their favorite retail…

Eight insights for maximizing online coupon use

Think beyond discounts, maintain clarity and update your offers frequently in order to keep promotions fresh.

Survey: 68 percent of shoppers say promotions spur retailer visits

In-store, mailed and emailed promotions most effective at driving new traffic.

Top 100: 15. Best Buy

As small and large consumer electronics stores (e.g., Circuit City) faltered in 2008, thanks in large part to a U.S. economic downturn, retail giant Best Buy…

Top 100: 16. Pop-up shops

The store-within-a-store picked up steam in 2008. One of the largest examples was the Rock Band 2 popup store at the Virgin Megastore in Times Square. The…

Packstream seizes the 'ultimate marketing touchpoint'

by James Bickers — Editor, Networld Alliance

Software company helps retailers customize their packaging with one-to-one marketing messages.

Localizing online prices drives international e-commerce sales

Most Internet usage occurs outside of North America, and localizing prices can turn international browsers into buyers.

Top 100: 17. Web 2.0

Embracing Web 2.0 has become a mantra for many retailers as they seek to gain customer loyalty from a growing legion of techsavvy shoppers. The still-emerging…

Study: 60 percent of customers look for coupons before shopping

Coupons are still an important preplanning mechanism, especially within the grocery channel.

Opinion: Why mystery shopping isn't enough for retailers

A customer feedback expert offers four reasons why mystery shopping is insufficient for capturing the voice of the customer.