Managing brand bashing on social media

For retailers, the best defense against online negativity may be your best customers.

Redbox has banner year, plans for the future

by Matt Cunningham — Editor, NetWorld Alliance

Coinstar reaping more than just financial fruit from its DVD-rental kiosk investment.

Walmart and the dawn of retail digital signage

by Christopher Hall — writer, self

A former Walmart executive gives the history of the chain's digital signage network, and looks into the future.

Top 100: 27. Shopper measurement

Rautakesko Ltd., the fifth-biggest do-it-yourself retailer in Europe, uses a Wi-Fi-based real-time location solution for retail store customer behavior…

Growth in digital out-of-home 'overwhelmingly retail'

by Christopher Hall — writer, self

DOOH aggregator and strategy firm ADCENTRICITY on Monday released its inaugural quarterly Digital Out-of-Home Market Review — what it calls "a compilation of…

Four lessons to learn from the success of Miracle Mile Shops

by James Bickers — Editor, Networld Alliance

The Vegas shopping destination has posted double-digit growth for four consecutive months. Here's how.

Converging the retail experience to connect with the changing shopper

Retailers must be more attuned than ever before to customers, tailoring the shopping experience accordingly.

Top 100: 28. Whole Foods Market

Whole Foods Market continued to help the green ovement in 2008 by halting the use of disposable, plastic grocery bags in all of its stores in the United…

Report: Moms win out over the economy

Good news for Mom. Jewelry gifts for Mom showed the most improvement as More than nine of 10 consumers (93 percent) plan to celebrate Mother's Day, with total…

Top 100: 29. IKEA

IKEA continues to maintain a strong customer following, with customers understanding that with this brand, lower price doesn’t automatically translate to lower…

How Facebook pages can impact customer experience

Customers are using Facebook to research companies more than many retail executives and industry experts may have anticipated.

Build-A-Bear founder on the importance of listening

Maxine Clark demonstrates how to build brand loyalty by seeking feedback from customers.

Selling the seductiveness of luxury in-store

Why the in-store experience is crucial for creating loyalty to artisanal products.

Retailers: Ask your customers for permission to market to them

You can legally add a customer's email to your mailing list without asking. Here's why you shouldn't.

Top 100: 31. UGC, product reviews

Customer product reviews have become a key resource for shoppers to make their final purchasing decisions with enough confidence to complete the transaction.

Report: Moms win out over the economy

Mother's Day spending poised for a five-percent increase, according to new research.

Top 100: 30. Loyalty technology

Loyalty programs are nothing new, but their importance is more obvious than ever as retailers look for ways to compete other than on price. In one case, data…

32. Web-enabled POS

Many cross-channel initiatives have added features to retail Web sites, such as the ability to order online for in-store pick-up, or providing a transparent…

KioskCom/DSS: The end of an era

by Christopher Hall — writer, self

The show rebrands itself as Customer Engagement Technology World this fall.

Three easy ways to boost email deliverability

Increasing email deliverability is both an art and a science, and these tips tap into both.