Top 100: 29. IKEA

IKEA continues to maintain a strong customer following, with customers understanding that with this brand, lower price doesn’t automatically translate to lower…

How Facebook pages can impact customer experience

Customers are using Facebook to research companies more than many retail executives and industry experts may have anticipated.

Build-A-Bear founder on the importance of listening

Maxine Clark demonstrates how to build brand loyalty by seeking feedback from customers.

Selling the seductiveness of luxury in-store

Why the in-store experience is crucial for creating loyalty to artisanal products.

Retailers: Ask your customers for permission to market to them

You can legally add a customer's email to your mailing list without asking. Here's why you shouldn't.

Top 100: 31. UGC, product reviews

Customer product reviews have become a key resource for shoppers to make their final purchasing decisions with enough confidence to complete the transaction.

Report: Moms win out over the economy

Mother's Day spending poised for a five-percent increase, according to new research.

Top 100: 30. Loyalty technology

Loyalty programs are nothing new, but their importance is more obvious than ever as retailers look for ways to compete other than on price. In one case, data…

32. Web-enabled POS

Many cross-channel initiatives have added features to retail Web sites, such as the ability to order online for in-store pick-up, or providing a transparent…

KioskCom/DSS: The end of an era

by Christopher Hall — writer, self

The show rebrands itself as Customer Engagement Technology World this fall.

Three easy ways to boost email deliverability

Increasing email deliverability is both an art and a science, and these tips tap into both.

Men shop too: The four key factors for marketing to men

Reaching the male shopper takes more than merely transforming colors, fonts and packaging.

34. J. Crew

J. Crew, a multichannel retailer of women’s, men’s and children’s apparel, shoes and accessories, got a big endorsement by none other than first lady Michelle…

33. Tesco

Tesco, a British-based international grocery and general merchandising retail chain, has begun to lay claim to a portion of the U.S. retail space by bringing…

Retail e-mails: Treading the fine line between marketing and spam

by James Bickers — Editor, Networld Alliance

A retailer's opt-in list is one of its most valuable assets, but reaching out to it too often can result in brand backlash.

QR codes: Building a mobile loyalty program beyond key tags

Two-thirds of retailers are planning to launch digital mobile initiatives this year, and many of these will include a QR code capability.

35. Green Retailing

Retail customers continue to drive the "green movement" in retail, particularly in grocery stores. U.K.-based Tesco’s carbon labeling program is one example.

Fatto a mano: The seductiveness of luxury

A stroll through the streets of Florence highlights the true meaning of luxury in the post-recession world.

36. Aldi

Although deep-discount grocery chain Aldi offers a no-frills shopping experience, shoppers appreciate its measures to keep prices as low as possible…

Owner-operator DVD-rental kiosks filling coverage gaps left by big deployers

by Matt Cunningham — Editor, NetWorld Alliance

Nimble business model can exploit niche markets untouched by redbox and Blockbuster Express.