November is a prelude to winter, the holiday season and the final month of the year. This month, our top articles also examined key market trends, that may revolutionize the kiosk industry. We covered a variety of topics from the future of kiosks to cellphone-charging kiosks. Thus, here are the top five articles and blogs, posted this year, by view count in November.
5. Cellphone kiosks charge up retail sales
It's no mystery that most consumers rely on their smartphones for a wide variety of tasks. When their phones battery begins to die, customers may cut their shopping short. Some companies are attempting to answer this need and keep customers in retailers longer, with phone-charging kiosks. You can check out a video of one in action below.
Hospitality kiosks have been deployed in a variety of venues for a variety of purposes, including bill payment, wayfinding, loyalty programs and more. If used properly, hospitality kiosks can harness the tools of technology to make everyone happy, including the much sought after demographic: the millennials.
Innovative technology has been powering restaurants since the last decade, from tablet kiosk ordering to mobile payments and digital signage. There are no signs of that evolution of technology use slowing, including in the fast casual restaurant industry.
We've all heard the many sayings about the importance of satisfying customers by providing optimal customer service. One of my favorites is from James Cash Penny who said, "Courteous treatment will make a customer a walking advertisement." It seems easy enough, but it also requires knowing what customers want — and companies often seem to get something this simple, so very wrong. Business owners are customers themselves and should think of what they expect as a customer and take a step further. What would they expect as a loyal customer?
The first kiosk debuted at a university in the 1970s, before Windows was even created. Kiosks have had an interesting past, and with the onset of marijuana and medicine kiosks, its future may prove equally interesting.