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Look Back: Top brand leaders talk innovation on 2024's CX Innovators podcast
Top brands and retailers are already on board for the 2025 schedule, including leaders from Batteries Plus and Instacart, so make sure to subscribe to the podcast YouTube channel.
December 12, 2024 by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The year 2024 marked the launch of the CX Innovators podcast hosted by Networld Media Group and moderated by RetailCustomerExperience Editor Judy Mottl.
The podcast focus is all about retail customer experience innovation and strategy and big brand and retailer leaders appeared on the podcast to share insight, expertise and CX philosophy.
As life is busy RetailCustomerExperience is sharing a quick hit list in case readers missed an episode.
Top brand and retailer leaders are already on board for the 2025 schedule, including Batteries Plus and Instacart so make sure to subscribe to the Networld Media Group YouTube channel and sign up for the RetailCustomerExperience newsletter to avoid missing the monthly podcast in 2025.
JCPenney CIO talks $1B customer experience strategy, building strong tech foundation
JCPenney CIO Sharmeelee Bala shares insight on how the retailer's $1 billion reinvestment is all about enhancing the retail customer experience and how it's using AI to create more efficiencies.
Ex Macys EVP talks retail trends, value of sustainability
In this latest episode of the CX Innovators podcast, Mike Robinson, head of retail solutions and a founding member of The Eighth Notch, Inc., talks with RetailCustomerExperience.com editor Judy Mottl on why sustainability is fast becoming a 'must' strategy.
Fleet Feet leaders talk aligning marketing with the in-store retail experience
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Victoria Patterson, field marketing manager for the East Coast at Fleet Feet, and Alex Tallman, director of retail experience and education, talk with RetailCustomerExperience.com editor Judy Mottl on aligning the in-store experience with marketing.
Motel 6 marketing VP talks brand transformation
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Jenna Berg, vice president of brand marketing at G6 Hospitality, the parent company of Motel 6, talks with RetailCustomerExperience.com editor Judy Mottl on the iconic hospitality brand's transformation.
San Jose Sharks CX leader talks strategy, shares insights
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Stacy McGranor, CX director for Sharks Sports & Entertainment, talks with RetailCustomerExperience.com editor Judy Mottl about customer experience strategy across the company's portfolio of brands.
Between the Flags lifestyle brand leader shares CX strategy
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Briony Oayda, managing director of Bondi Active and Between the Flags, talks with RetailCustomerExperience.com editor Judy Mottl about deploying the tutch digital platform to foster an enhanced customer experience.
Fleet Feet leader shares customer experience strategy insight
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Alex Tallman, director of retail experience and education at Fleet Feet, talks with RetailCustomerExperience.com editor Judy Mottl about the brand's 3D foot scanning technology and other customer experience strategies in play.
Fun.com leader shares customer experience, engagement strategies
In this latest episode of the CX Innovator podcast, Dianna Lyngholm, director of creative services and e-commerce at Fun.com, talks with RetailCustomerExperience editor Judy Mottl about customer experience strategy.
Charleston Shoe Company founder talks customer engagement
In this latest episode of the CX Innovator podcast, produced by Networld Media Group, Neely Woodson Powell shares with RetailCustomerExperience.com editor Judy Mottl how customer engagement, and providing 'shoe joy,' has driven success for her national brand of versatile and fashionable footwear.
Veteran Affairs CX leader talks customer service strategy
John Boerstler, chief veterans experience officer at the Veterans Experience Office in the Department of Veterans Affairs, shares the strategy his office takes when providing a rewarding customer experience to all the VA constituents — from active military to caregivers of veterans.
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