Article
Look Back: Top customer experience articles of 2019
All retailers, big and small, are hungry for insight on what retailers are doing, learning, testing and trying, when it comes to enhancing the retail customer experience. In 2019 the top-read articles focused on retail innovation from Target and Walmart, to Best Buy, as well as predictions for the year.
December 30, 2019 by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
With just days to go before 2019 ends and 2020 arrives Retail Customer Experience wants to share the top articles that caught readers’ attention in the past 12 months.
And, not unexpectedly, the coverage that grabs these top spots is related to what retailers are doing, from CX strategy to technology deployment and everything in between.
So, it's time to catch up before the new year — one that promises even more exciting innovation in retail customer experience — is here and also to discover if last year’s pundits proved to be on target.
No. 1: An insider’s view of Walmart’s digital transformation
Jeremy King, Walmart executive vice president and CTO, offered insight on how the company formulated its technology strategy, what technologies are driving change and which ones it is considering for the future.
No. 2: Target talks digital signage using Big Data to deliver a personalized experience
In the era of Big Data, retailers are in a race to deliver the best experience for customers based on customer data, especially with digital signage. And the retail list includes Target, as Joel Allard, senior business partner, explained during an industry panel event.
No. 3: Experts share 2019 retail customer experience predictions
Get a peek at what retail customer experience experts expected to happen in 2019 and find out if their expectations were on target. Clearly, Zynstra CEO and co-founder Nick East hit the mark with his prediction on how advancing technology will catalyze checkout options.
No. 4: Best Buy CEO describes its turnaround
Years ago, many thought Best Buy would be destroyed by Amazon, but rather than falling victim, Best Buy harnessed its resources and created a turnaround strategy that has allowed it to prosper.
No. 5: Chick fil A taps visual analytics to boost customer experience
The QSR has revolutionized how it parses, analyzes and uses data, and the innovations are helping to drive revenue, sales and an enhanced customer experience.
About Judy Mottl
Related Media
Subscribe
Get the latest news and resources from Retail Customer Experience.
