Blogs
Holiday sales predicted to increase
by Annamaria Turano — Executive Director, MCAworks
Deloitte recently shared their forecast that holiday sales are expected to increase between 3.5 percent and 4 percent as the economy and the presidential…
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Robo-pricing: The latest pricing game
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
In the July 8, 2012 Financial Times article, "Amazon 'robo-pricing' sparks fear," we get a glimpse at the latest game in pricing. According to the article…
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Big data: Finding an ant in an avalanche
by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.
Big data. It's the latest answer to our marketing prayers; the "holy grail" that will deliver the ultimate return for our precious marketing spend. Last year…
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Retail 'channel surfing' and its implications for sales, customer service and team morale
by Micah Solomon — president, four aces inc
Never forget: Your customers are likely to use the different sales channels you offer in different ways. Some of your customers may buy exclusively over the…
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The Peak-End Rule: A way to improve every customer experience
by William Cusick — President, Customerspectives
The only way you keep a customer, and get her to buy more, is to create a positive perception. And the only way a perception is created is through the customer…
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Customer experience management 101: Identifying channels of communication
by Kimberly Nasief — President, Measure Consumer Perspectives
Customer experience management has changed, thanks to the digital age. Social media has changed the way businesses interact with their customers. No matter the…
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The Walmart whale is making waves in South Africa retail
by Chris Petersen — Owner, IMS
It is one thing to read about international retailing, but quite another to experience it firsthand. I've visited South Africa several times on safaris, but…
read nowIgnorance is expensive
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
A construction company complained that while revenues were up over 40%, their profits hadn't grown much at all. When asked who their ideal customer is, they…
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The ten commandments of networking
by Harvey Mackay — Author, Mackay Mitchell
1. I will not assume that the person with the credentials is the person with the power.
read nowWhy Costco discounts postage stamps ... and why it matters
by Micah Solomon — president, four aces inc
A good equation for value is as follows: Value = Personal Benefit minus Cost and Inconvenience. But the "personal benefit" variable can easily override the…
read nowFed policy hinders home sales
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
The Federal Reserve governors' decisions to keep mortgage rates artificially low are hindering new home sales. Sound crazy? Isn't it true that lower interest…
read nowSamsung's stores missing a page from Apple's playbook
by Chris Petersen — Owner, IMS
My grueling travel schedule does not permit me to get out and see retail stores in Seoul. But since South Korea is the home of Samsung, I thought it would be…
read nowMystery shopping professional conference coming this fall
by Kimberly Nasief — President, Measure Consumer Perspectives
Mystery shopping agencies, companies and mystery shoppers from around the country will be in San Diego, California this October in order to attend one of the…
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Five ways retail leaders participate in their team's success
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
A couple weeks ago the Daily Retail Quote was, "True leadership comes not from position but from participation and effectiveness." Some of the best leaders…
read nowYou don't need to be a jerk to give bad customer service
by Micah Solomon — president, four aces inc
Great customer service — what I call anticipatory customer service — requires more these days than simply not being a jerk and not hiring jerks. It means…
read nowHow to increase demand, counter-intuitively
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
A July 30, 2012 Reuters report stating that "Two of the country's major airlines, Kingfisher and state-owned Air India, are reducing capacity, which helped…
read nowAround the world in 30 days, 7 retail stops along the way
by Chris Petersen — Owner, IMS
I'm convinced that you don't plan an around the world trip ... they just happen. I get an amazing opportunity to deliver IMS Retail University workshops around…
read now'What Would Tommy Do?' The straightforward question that defines the brand strategy at Tommy Bahama
by Annamaria Turano — Executive Director, MCAworks
Defining a brand strategy that is differentiated, sustainable, and successful long-term is critical to retailer success. Tommy Bahama, a lifestyle company that…
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The Internet just got more dangerous to businesses
by Brad Cyprus — Chief of Security and Compliance, Vendor Safe Technologies
Internet browsing is one of the most painful parts of managing a security program. We are constantly having to educate our own customers as to why we limit…
read nowFive ways to ruin a good sales force
by Harvey Mackay — Author, Mackay Mitchell
We've all read countless cautionary tales about once-mighty companies that lost their way. The horror stories usually blame products that haven't kept up, dumb…
read nowFeatured Vendor
As the largest independent services provider in North America, Burroughs delivers comprehensive lifecycle management for the full range of payment and transaction automation, unattended self-service technology, robotic automation systems, and other connected IoT devices through our integrated Burroughs Digital Platform.
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