Blogs
Teenagers have changed: Here's what it will take for them to succeed in retail
by Bob Phibbs — CEO, The Retail Doctor
In the Wall Street Journal article, "What's Wrong With the Teenage Mind?" Alison Gopnik takes an in-depth look at two trends affecting the maturation of…
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Is Walmart losing customer trust?
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
In her Entrepreneur.com article "Seven Ways to Avoid Competing on Price," Carol Tice cites a WSL/Strategic Retail study that shows that "86 percent of…
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On Target
by Phaedra Hise — Senior Editor, COLLOQUY
It will be interesting to see if Target's business falls off or increases in the wake of the recent New York Times coverage of their personalized marketing…
read nowPrices up, profits down
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
A recent Washington Post/Bloomberg Business article stated that Hormel Foods' fourth quarter 2011 profit slipped 3 percent. Price increases were blamed for…
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Building loyalty the Hsieh way
by Lisa Biank Fasig — Director, JZMcBride and Associates
Perhaps it has something to do with our general fondness for footwear and do-goodery, because when it comes to delivering a positive image, Zappos.com walks…
read nowFor retailers, too many choices leads to 'just looking'
by Bob Phibbs — CEO, The Retail Doctor
I was intrigued by an article in the Los Angeles Times entitled "Too Many Choices Can Tax the Brain Research Shows." It said in part, "Americans have come to…
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Four customer experience management predictions for 2012
by Kimberly Nasief — President, Measure Consumer Perspectives
Customer experience management is going to undergo some serious changes in the coming months, thanks to mobile technology and social media. And I can make a…
read nowJCPenney: A new, well-reasoned approach to retailing
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
CEO Ron Johnson rolled out a new plan for JCPenney that includes:
read nowLife (and Honda) moves pretty fast
by Lisa Biank Fasig — Director, JZMcBride and Associates
Matthew Broderick gave us a time-out during the Super Bowl, and for a middle-aged, recession-weary public, the timing couldn't have been better.
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Four tips for exceeding your customer's expectations
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
When we exceed a customer's expectation he/she is more likely to make a purchase, become a repeat customer, and tell others about their great experience in our…
read nowLow prices and drug shortages
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
"Essentially all of the drug shortages that occur in the U.S. arise in the generics market, where profitability is fairly low," Greg Conko, of the Competitive…
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Is the deal finally done for daily deal sites?
by Doug Stephens — President, Retail Prophet Consulting
One short year ago, the hype around daily deals was electric. In the analyst community, you could barely get through a day without hearing something about…
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Why you should trust your hunches
by Harvey Mackay — Author, Mackay Mitchell
My favorite Peanuts character, Charlie Brown, is on the pitcher's mound psyching himself up: "It's the last of the ninth. The bases are loaded. there are two…
read nowMy rich best friend, Apple
by Lisa Biank Fasig — Director, JZMcBride and Associates
Apple Inc. posted its largest quarterly profit ever on Jan. 24. So good, in fact, that it places the iPhone maker among an elite group populated by very few…
read nowDo higher prices drive customers away?
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
Higher prices = lost customers. That's a common belief among business owners. Is it true?
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Whither retail? Some thoughts as NRF 2012 winds down
by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.
The National Retail Federation (NRF) is just winding down its 101st "Big Show" in New York as I write this. The focus is pretty timely: it's all about jobs and…
read nowThe world would like to buy a Coke
by Lisa Biank Fasig — Director, JZMcBride and Associates
Might as well keep that Coca-Cola on ice. The tallies are in, and the Real Thing is the real deal when it comes to world's best brand – again.
read nowThe one and only question facing Sears
by Doug Stephens — President, Retail Prophet Consulting
Amid the sounds of tearing gift wrap and popping champagne corks, ailing giant Sears Holdings Corp. announced over the holidays its intent to close as many as…
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Knock-knock-knocking on loyalty's doors
by Bryan Pearson — President, LoyaltyOne
Never take for granted the mere act of a customer walking through your door. Every time it happens, it symbolizes the passage across many thresholds to…
read nowHow price increases led to whopping revenue growth for Kraft
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
A November 2, 2011 Barron's article reports that Kraft Foods' third quarter net revenues grew 11.5 percent in part due to a 7 percent price increase.
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