Blogs
For retailers, too many choices leads to 'just looking'
by Bob Phibbs — CEO, The Retail Doctor
I was intrigued by an article in the Los Angeles Times entitled "Too Many Choices Can Tax the Brain Research Shows." It said in part, "Americans have come to…
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Four customer experience management predictions for 2012
by Kimberly Nasief — President, Measure Consumer Perspectives
Customer experience management is going to undergo some serious changes in the coming months, thanks to mobile technology and social media. And I can make a…
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JCPenney: A new, well-reasoned approach to retailing
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
CEO Ron Johnson rolled out a new plan for JCPenney that includes:
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Life (and Honda) moves pretty fast
by Lisa Biank Fasig — Director, JZMcBride and Associates
Matthew Broderick gave us a time-out during the Super Bowl, and for a middle-aged, recession-weary public, the timing couldn't have been better.
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Four tips for exceeding your customer's expectations
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
When we exceed a customer's expectation he/she is more likely to make a purchase, become a repeat customer, and tell others about their great experience in our…
read nowLow prices and drug shortages
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
"Essentially all of the drug shortages that occur in the U.S. arise in the generics market, where profitability is fairly low," Greg Conko, of the Competitive…
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Is the deal finally done for daily deal sites?
by Doug Stephens — President, Retail Prophet Consulting
One short year ago, the hype around daily deals was electric. In the analyst community, you could barely get through a day without hearing something about…
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Why you should trust your hunches
by Harvey Mackay — Author, Mackay Mitchell
My favorite Peanuts character, Charlie Brown, is on the pitcher's mound psyching himself up: "It's the last of the ninth. The bases are loaded. there are two…
read nowMy rich best friend, Apple
by Lisa Biank Fasig — Director, JZMcBride and Associates
Apple Inc. posted its largest quarterly profit ever on Jan. 24. So good, in fact, that it places the iPhone maker among an elite group populated by very few…
read nowDo higher prices drive customers away?
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
Higher prices = lost customers. That's a common belief among business owners. Is it true?
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Whither retail? Some thoughts as NRF 2012 winds down
by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.
The National Retail Federation (NRF) is just winding down its 101st "Big Show" in New York as I write this. The focus is pretty timely: it's all about jobs and…
read nowThe world would like to buy a Coke
by Lisa Biank Fasig — Director, JZMcBride and Associates
Might as well keep that Coca-Cola on ice. The tallies are in, and the Real Thing is the real deal when it comes to world's best brand – again.
read nowThe one and only question facing Sears
by Doug Stephens — President, Retail Prophet Consulting
Amid the sounds of tearing gift wrap and popping champagne corks, ailing giant Sears Holdings Corp. announced over the holidays its intent to close as many as…
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Knock-knock-knocking on loyalty's doors
by Bryan Pearson — President, LoyaltyOne
Never take for granted the mere act of a customer walking through your door. Every time it happens, it symbolizes the passage across many thresholds to…
read nowHow price increases led to whopping revenue growth for Kraft
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
A November 2, 2011 Barron's article reports that Kraft Foods' third quarter net revenues grew 11.5 percent in part due to a 7 percent price increase.
read nowSo you aren't Johnny Depp ...
by Harvey Mackay — Author, Mackay Mitchell
Do you lack the dazzle of Angelina Jolie's lagoon-blue eyes or the regal command of Meryl Streep's screen poise? Come up short on George Clooney's suave or…
read nowI scream for a social ice cream party
by Lisa Biank Fasig — Director, JZMcBride and Associates
Nom nom nom.
read nowWhat are your 2012 retail resolutions?
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
I know how busy you have likely been for the last few weeks, so I've taken the liberty of putting together some potential resolutions for you and your team in…
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How Target said it best when it said nothing at all
by James Bickers — Editor, Networld Alliance
My apologies to Paul Overstreet and Alison Krauss for the title of this post, but it was the first thing that came to mind when I stumbled upon this blog post…
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Employee turnover: Are you causing it or preventing it?
There are many causes for turnover, but the single biggest reason for turnover in retail stores today is the inability of the sales staff to be successful. But…
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