Blogs
Why 'Tweets for Treats' must die
by Doug Stephens — President, Retail Prophet Consulting
It was only a matter of time before marketers developed a work-around to avoid the heavy lifting of great social media. Companies like Amex and now retailers…
read now
Loyalty plan: A compelling showroom model
by Bryan Pearson — President, LoyaltyOne
Recent news stories regarding the trend of "showrooming" have me wondering why more merchants aren't showboating the one feature that distinguishes them from…
read now
Google Glasses: Who is actually going to wear them?
by Cherryh Cansler — Publisher, FastCasual.com
The video recently released by Google featuring "Project Glass," Android-powered eyeglasses with a real-life, heads-up display, has received nearly 1…
read now
Who's running your business?
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
What would you say if someone told you that they were responding to 600 proposals a year versus 150 in prior years? Who among us wouldn't like to see that…
read now
Stop blabbing about innovation and start actually doing it
by Aaron Shapiro — CEO, HUGE
These days, every established company is at risk of having its industry — and its own business — disrupted by a startup. Cognizant of this, companies devote a…
read now
A conversation about building great retail window displays
by James Bickers — Editor, Networld Alliance
This weekend, MSNBC's "Your Business" ran a segment on the venerable retail window display, and how the basics of good window design are the same for everyone…
read now
Beating the showrooming blues
by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.
Today's Wall Street Journal carries an article on what's being called "showrooming." This is a relatively new activity where shoppers go to a local brick &…
read now
Are Best Buy's best days behind it?
by Lisa Biank Fasig — Director, JZMcBride and Associates
The news that Best Buy CEO Brian Dunn left the company yesterday created quite a stir across Wall Street and the retail sector. It may also have consumers…
read now
Bragability
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
Bragging is usually regarded as a less-than-admirable quality in a person, but I actually enjoy hearing people blow his/her own horn. Excessive self-importance…
read nowJCP's ads don't square
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
When JCPenney announced its new pricing strategy, I was one of the few who applauded the move. After seeing their ads, I'm not so sure I was right in doing so.
read nowCan Penney's squareness lead to loyalty?
by Lisa Biank Fasig — Director, JZMcBride and Associates
Being fair and being loyal are not the same thing. But can one engender the other?
read nowWhy consumer confidence deserves much less attention
by Doug Stephens — President, Retail Prophet Consulting
To say things have changed since 1967 is an understatement. Much of the technology we take for granted today was merely science fiction then. National…
read nowThe agony and the ecstasy of online product reviews
by James Bickers — Editor, Networld Alliance
Today's xkcd comic is a pretty brilliant illustration of just how frustrating online product reviews have become for consumers.
read nowSony moves to common pricing
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
Sony's CEO, Phil Molyneux, announced a move to common pricing beginning April 1, 2012. What is common pricing? More importantly, what is the impetus for this…
read now
Undressing an online loyalty trend
by Phaedra Hise — Senior Editor, COLLOQUY
Flash-sales online retailer Gilt recently announced that it would be offering discounts based on users' Klout scores. It's all very sexy, using online media to…
read nowThe dangers of competitive pricing intelligence
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
Many businesses, particularly larger businesses, feel that competitive pricing intelligence is essential to their success. Is that true? Or will their…
read nowDigital payments: Can't generate loyalty without making change
by Bryan Pearson — President, LoyaltyOne
Remember the quaint old days when retail competition merely meant vying for a portion of the consumer's wallet? Well today that competition is literally over…
read now
Are independent hardware stores ready for a comeback?
by Bob Phibbs — CEO, The Retail Doctor
Do you remember being at a bowling alley or supermarket and seeing the old claw game? The one where you navigate the joystick in hopes of manipulating the claw…
read nowIs Klout the new credit score?
by Doug Stephens — President, Retail Prophet Consulting
Celebrities have long been known to receive special treatment. The best seats in the house, front of the line access to the hippest clubs and healthy discounts…
read nowFollow-up for success
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
A few years ago I presented a seminar to around one hundred retailers. These people run stores whose products have a fairly high price point; they often offer…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
