Blogs
Do higher prices drive customers away?
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
Higher prices = lost customers. That's a common belief among business owners. Is it true?
read now
Whither retail? Some thoughts as NRF 2012 winds down
by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.
The National Retail Federation (NRF) is just winding down its 101st "Big Show" in New York as I write this. The focus is pretty timely: it's all about jobs and…
read now
The world would like to buy a Coke
by Lisa Biank Fasig — Director, JZMcBride and Associates
Might as well keep that Coca-Cola on ice. The tallies are in, and the Real Thing is the real deal when it comes to world's best brand – again.
read now
The one and only question facing Sears
by Doug Stephens — President, Retail Prophet Consulting
Amid the sounds of tearing gift wrap and popping champagne corks, ailing giant Sears Holdings Corp. announced over the holidays its intent to close as many as…
read now
Knock-knock-knocking on loyalty's doors
by Bryan Pearson — President, LoyaltyOne
Never take for granted the mere act of a customer walking through your door. Every time it happens, it symbolizes the passage across many thresholds to…
read nowHow price increases led to whopping revenue growth for Kraft
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
A November 2, 2011 Barron's article reports that Kraft Foods' third quarter net revenues grew 11.5 percent in part due to a 7 percent price increase.
read now
So you aren't Johnny Depp ...
by Harvey Mackay — Author, Mackay Mitchell
Do you lack the dazzle of Angelina Jolie's lagoon-blue eyes or the regal command of Meryl Streep's screen poise? Come up short on George Clooney's suave or…
read nowI scream for a social ice cream party
by Lisa Biank Fasig — Director, JZMcBride and Associates
Nom nom nom.
read now
What are your 2012 retail resolutions?
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
I know how busy you have likely been for the last few weeks, so I've taken the liberty of putting together some potential resolutions for you and your team in…
read now
How Target said it best when it said nothing at all
by James Bickers — Editor, Networld Alliance
My apologies to Paul Overstreet and Alison Krauss for the title of this post, but it was the first thing that came to mind when I stumbled upon this blog post…
read now
Employee turnover: Are you causing it or preventing it?
There are many causes for turnover, but the single biggest reason for turnover in retail stores today is the inability of the sales staff to be successful. But…
read now
Want to be good at customer service? Be mediocre.
by Kimberly Nasief — President, Measure Consumer Perspectives
It's not too hard to rise above the competition these days. When you're out and about doing your errands or eating at a restaurant, how often do you walk out…
read nowIf the only discernable difference between you and Amazon is the sales tax, you never had a chance in the first place.
by Doug Stephens — President, Retail Prophet Consulting
The recent launch of Amazon's price check app was greeted with everything from retailer outrage to government sabre rattling! Some even called it evil! Really?
read now
Big boxes going condo is a "material" change
by Mark Murray — Director, The Store Channel
The most noticeable change for mass-market retail in the year ahead will be the introduction of new architectural materials and flooring. As "stores" evolve…
read nowAmazon's deadline extended! Quick, what thought pops into your mind?
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
I just received an email from Amazon. In big, bold letters it said "FREE Super Saver Shipping Deadline Extended." Quick, what thought pops into your mind?
read nowIt's Amazon's world, we're just living in it
by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.
It doesn't seem like all that many years ago when Amazon.com was touting itself as the "world's biggest bookstore." I remember listening to its radio ads in…
read now
Six trends that will cause brick-and-mortar retailers to lose sleep in 2012
by Bob Phibbs — CEO, The Retail Doctor
It's customary to look ahead at the retail trends that will shape 2012 and the buzz, profits and challenges to profitable retailing. Here then are the good…
read nowWaging war: Marketing vs. sales
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
Over the years I’ve seen and heard a lot of commentary about the roles of marketing and sales within organizations. Geoffrey James, a popular sales writer…
read nowEpic Retail Fails of 2011 [Infographic]
by James Bickers — Editor, Networld Alliance
Its been a rough couple of years for retail, but its been especially bad for some. Here are seven particularly startling retail fails from the past year.
read nowThe problem with mobile wallet no one is talking about
by Doug Stephens — President, Retail Prophet Consulting
If you own a credit card, it's entirely possible that you've run into situations where your card won't work. Maybe your credit limit was exceeded, your mag…
read nowFeatured Vendor
As the largest independent services provider in North America, Burroughs delivers comprehensive lifecycle management for the full range of payment and transaction automation, unattended self-service technology, robotic automation systems, and other connected IoT devices through our integrated Burroughs Digital Platform.
Subscribe
Get the latest news and resources from Retail Customer Experience.
