Blogs
How to spot a winner
by Harvey Mackay — Author, Mackay Mitchell
Vietnam is wars ago on the American landscape. Nobody associates it with winning, yet it offered one of the best and most perceptive stories about winning I've…
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Marketing in a post-text world
by Doug Stephens — President, Retail Prophet Consulting
As you read this post, you are digesting a form of content that represents a quickly diminishing proportion of the total web content you consume each day. The…
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How customer service can use social media
by Kimberly Nasief — President, Measure Consumer Perspectives
I saw a recent article on by DJ Heckes on the Yoga The Power blog about how social media can play a big part in customer service. That's something we've talked…
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You're hot and you're cold ...
by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.
American retailers have been accused of being obsessively consumed with acquiring new customers, but negligent when it comes to retaining existing customers.
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MasterCard EMV announcement: The reality
by Brad Cyprus — Chief of Security and Compliance, Vendor Safe Technologies
In 2011, Visa announced a plan to introduce the Europay MasterCard Visa standard (EMV) to the US market, and to do so, they determined that they should…
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Skunkworks, reorganization and other tactics to excel in the digital age
by Aaron Shapiro — CEO, HUGE
Outside of the technology sector, most of the large companies that I encounter are startlingly similar.
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Teenagers have changed: Here's what it will take for them to succeed in retail
by Bob Phibbs — CEO, The Retail Doctor
In the Wall Street Journal article, "What's Wrong With the Teenage Mind?" Alison Gopnik takes an in-depth look at two trends affecting the maturation of…
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Is Walmart losing customer trust?
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
In her Entrepreneur.com article "Seven Ways to Avoid Competing on Price," Carol Tice cites a WSL/Strategic Retail study that shows that "86 percent of…
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On Target
by Phaedra Hise — Senior Editor, COLLOQUY
It will be interesting to see if Target's business falls off or increases in the wake of the recent New York Times coverage of their personalized marketing…
read nowPrices up, profits down
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
A recent Washington Post/Bloomberg Business article stated that Hormel Foods' fourth quarter 2011 profit slipped 3 percent. Price increases were blamed for…
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Building loyalty the Hsieh way
by Lisa Biank Fasig — Director, JZMcBride and Associates
Perhaps it has something to do with our general fondness for footwear and do-goodery, because when it comes to delivering a positive image, Zappos.com walks…
read nowFor retailers, too many choices leads to 'just looking'
by Bob Phibbs — CEO, The Retail Doctor
I was intrigued by an article in the Los Angeles Times entitled "Too Many Choices Can Tax the Brain Research Shows." It said in part, "Americans have come to…
read nowFour customer experience management predictions for 2012
by Kimberly Nasief — President, Measure Consumer Perspectives
Customer experience management is going to undergo some serious changes in the coming months, thanks to mobile technology and social media. And I can make a…
read nowJCPenney: A new, well-reasoned approach to retailing
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
CEO Ron Johnson rolled out a new plan for JCPenney that includes:
read nowLife (and Honda) moves pretty fast
by Lisa Biank Fasig — Director, JZMcBride and Associates
Matthew Broderick gave us a time-out during the Super Bowl, and for a middle-aged, recession-weary public, the timing couldn't have been better.
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Four tips for exceeding your customer's expectations
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
When we exceed a customer's expectation he/she is more likely to make a purchase, become a repeat customer, and tell others about their great experience in our…
read nowLow prices and drug shortages
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
"Essentially all of the drug shortages that occur in the U.S. arise in the generics market, where profitability is fairly low," Greg Conko, of the Competitive…
read nowIs the deal finally done for daily deal sites?
by Doug Stephens — President, Retail Prophet Consulting
One short year ago, the hype around daily deals was electric. In the analyst community, you could barely get through a day without hearing something about…
read nowWhy you should trust your hunches
by Harvey Mackay — Author, Mackay Mitchell
My favorite Peanuts character, Charlie Brown, is on the pitcher's mound psyching himself up: "It's the last of the ninth. The bases are loaded. there are two…
read nowMy rich best friend, Apple
by Lisa Biank Fasig — Director, JZMcBride and Associates
Apple Inc. posted its largest quarterly profit ever on Jan. 24. So good, in fact, that it places the iPhone maker among an elite group populated by very few…
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As the largest independent services provider in North America, Burroughs delivers comprehensive lifecycle management for the full range of payment and transaction automation, unattended self-service technology, robotic automation systems, and other connected IoT devices through our integrated Burroughs Digital Platform.
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