Blogs
Want to be good at customer service? Be mediocre.
by Kimberly Nasief — President, Measure Consumer Perspectives
It's not too hard to rise above the competition these days. When you're out and about doing your errands or eating at a restaurant, how often do you walk out…
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If the only discernable difference between you and Amazon is the sales tax, you never had a chance in the first place.
by Doug Stephens — President, Retail Prophet Consulting
The recent launch of Amazon's price check app was greeted with everything from retailer outrage to government sabre rattling! Some even called it evil! Really?
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Big boxes going condo is a "material" change
by Mark Murray — Director, The Store Channel
The most noticeable change for mass-market retail in the year ahead will be the introduction of new architectural materials and flooring. As "stores" evolve…
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Amazon's deadline extended! Quick, what thought pops into your mind?
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
I just received an email from Amazon. In big, bold letters it said "FREE Super Saver Shipping Deadline Extended." Quick, what thought pops into your mind?
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It's Amazon's world, we're just living in it
by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.
It doesn't seem like all that many years ago when Amazon.com was touting itself as the "world's biggest bookstore." I remember listening to its radio ads in…
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Six trends that will cause brick-and-mortar retailers to lose sleep in 2012
by Bob Phibbs — CEO, The Retail Doctor
It's customary to look ahead at the retail trends that will shape 2012 and the buzz, profits and challenges to profitable retailing. Here then are the good…
read nowWaging war: Marketing vs. sales
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
Over the years I’ve seen and heard a lot of commentary about the roles of marketing and sales within organizations. Geoffrey James, a popular sales writer…
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Epic Retail Fails of 2011 [Infographic]
by James Bickers — Editor, Networld Alliance
Its been a rough couple of years for retail, but its been especially bad for some. Here are seven particularly startling retail fails from the past year.
read nowThe problem with mobile wallet no one is talking about
by Doug Stephens — President, Retail Prophet Consulting
If you own a credit card, it's entirely possible that you've run into situations where your card won't work. Maybe your credit limit was exceeded, your mag…
read now"I hate coupons!"
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
This from a woman who's been clipping coupons most of her life. What raised this angry cry?
read nowThe best way to feel a brand is to hear it
by Mark Murray — Director, The Store Channel
As we're all shopping (or perhaps "auditing") stores filled with the sounds of the season, it's a good time to talk sound. Believe me when I tell you - sound…
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RIM's only road back: Building an iPhone killer
by Aaron Shapiro — CEO, HUGE
Once upon a time, Research in Motion was the world's leading smartphone company. Armies of executives were loyal to their "crackberries." It had a stock price…
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Does Wall Street go Krogering?
by Lisa Biank Fasig — Director, JZMcBride and Associates
Are stock analysts loyal Kroger customers? Perhaps they would be if they could be.
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What customers really remember from the holidays
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
Long after the holiday and the online deals and big box sales, it's the shopping experiences that most customers remember.
read nowIs your marketing magnetic?
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
An interesting fact about magnets is that they can either attract or repel other magnets depending upon their polarity. Marketing also has the ability to…
read nowKlout vs. Clout: Both are important to your business
by Kimberly Nasief — President, Measure Consumer Perspectives
I'd like to tell you a story about a friend of mine — and a business that did her wrong.
read now25 things your employees should never do during the holidays
by Bob Phibbs — CEO, The Retail Doctor
The holidays are almost here so I've revised my list of blunt reminders for both staff and owners of specialty retailers. Unless you stop them from happening…
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ShopWith.It may be a hit this holiday shopping season
by Annamaria Turano — Executive Director, MCAworks
A new, free social media app launched today, Dec 1st, taking shopping-and-socializing to a new level in the digital world. The ShopWith.It app promises to be…
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Are you overlooking what your customers are looking over?
Most retailers spend a great deal of time making their stores visually appealing. Whether your merchandising style projects an opulent, prestigious image, or a…
read nowPrice-matching guarantees
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
Target's third quarter profits are up 3.7 percent according to Andria Cheng in her MarketWatch article, Target profit rises better-than-expected, in the Wall…
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