Blogs
Unbendable Customer Experience Rule #3
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
Never let your business processes dictate your customer's experience. More>>
read now2011 -- The Year of Retail Redesign
by Mike Wittenstein — Customer Experience and Service Designer, Storyminers
2011 will be the year of retail redesign. There are three reasons why this is true. The winners will be the stores that focus on value creation and do so by…
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Why Your Incentive Plan Might Be Killing Sales
by Doug Stephens — President, Retail Prophet Consulting
New research into human motivation may hold some surprises for companies who have long held to the "carrot and stick" approach to incentives. The truth is…
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Post Holiday Success: Maximizing the Season of Me
by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
Starting December 26th retailers move into what I call the Season of Me. Customers will descend on your store for the next two weeks armed with gift cards…
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Unexpected Consequences
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
I must admit I never saw this one coming.
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Service with a Capital You
by Lisa Biank Fasig — Director, JZMcBride and Associates
It always bugged me that almost every specialty store displays its small-sized clothes on the top rack, where small people cannot easily reach them, while the…
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Independent We Stand emphasizes benefits of shopping local for the holidays
by James Bickers — Editor, Networld Alliance
A new movement called Independent We Stand is taking to the net this holiday season with a message about why consumers should spend more of their gifting…
read nowCustomers Only Care About Price
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
Conventional wisdom or...
read nowHere's one way to fight the browse in-store, buy online trend
by James Bickers — Editor, Networld Alliance
… just not a very good way. Downright terrible, in fact.Consumerist got a tip on a specialty dancewear and shoe store that is sick and tired of people coming…
read nowReflecting on Virtual Success
by Lisa Biank Fasig — Director, JZMcBride and Associates
Macy’s has installed an interesting feature at its flagship store in Manhattan – a 72-inch digital “mirror” that enables customers to virtually try on all…
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Baking Wars at Michaels
by Jim Joseph — President, Lippe Taylor
It's the holidays, and among other things 'tis the season for baking. I noticed some very interesting marketing activity in the baking category at a surprising…
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How To Politely Say, "You Suck" to a Retailer
by Bob Phibbs — CEO, The Retail Doctor
When you don't get a word from an employee at a store, call them on it with this simple tool to improve their customer service.
read nowThe Best Price
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
Do you have the best price?Are you sure?I recently saw an ad that said "We offer the best...at the best price." What does that mean? What is the best price?
read nowGant
by Jim Joseph — President, Lippe Taylor
I was walking down Bleeker Street in NYC the other day, just kind of strolling along. If you don't know, Bleeker Street is a quiet little street in Greenwich…
read nowA View into Your Holiday Morning
by Lisa Biank Fasig — Director, JZMcBride and Associates
Regardless of the Black Friday hype, the holiday shopping season still has a long way to go. After all, the Saturday before Christmas is often the busiest…
read nowHoliday Shopping Dilemma
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
...when to buy.
read nowEataly
by Jim Joseph — President, Lippe Taylor
I had an amazing shopping experience this past weekend - Eataly - a full blown retail celebration of Italy that just opened in Manhattan near the corner of…
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The holiday retail frenzy begins, but what about long-term loyalty?
by Sharon Goldman — Senior Director, COLLOQUY
Every year, the holiday retail frenzy seems to start earlier and earlier. This time around, it seemed like the Halloween decorations weren't even put up before…
read nowExpress Scripts' Prescription...
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
...for using technology to irritate it’s customers.
read nowSWOT Pricing
by Dale Furtwengler — President, Furtwengler & Associates, P.C.
Is SWOT analysis helpful in setting prices?
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