Bryce Tolman, thought leadership manager at Isobar US, explains why retailers can't sit back and relax and why they need to gird up for this year's holiday season right now.
Scott Voigt, co-founder and CEO of FullStory, examines the state of mobile e-commerce and the challenges still in play when it comes to delivering a robust customer experience.
Lauren Drexler, client director, Elicit, maps out three (fixable) hot spots where issues often surface and bleed into a negative experience for customers.
Blogger Chris H. Petersen explains the changes relating to content and consumer behavior and expectations. Transformation from physical to digital retail has created many new points of access for customers.
Chris Petersen explains why adding more technology does not mean consumers will come or buy.
Anyone attending CES 2018 this year couldn't but help notice the annual conference revealed one big truth, writes industry analyst Jeff Kagan. That big truth is that retail is changing big time.
Oisin Lunny, chief evangelist for OpenMarket, offers up insight on why empathy must be a focal point for retailers as empathy is all about connecting with customers in the way that’s best for them.
Michael Jaszczyk, CEO at GK Software USA, explains that there is a silver lining for savvy retailers who have made the substantial investment in enterprisewide point of sale hardware updates: access to better software.
Jaime Bettencourt, senior vice president of business development and account management at Mood Media, explains why she sees 2018 as a wild ride ahead for the retailer and the customer experience.
Danny Turner, global senior vice president of creative programming at Mood Media, offers up insight on how to make that playlist work well and the pitfalls retailers need to avoid in the customer experience.
Ben Wagner, director of product, solutions at Ingenico Group/North America, explains why there is tremendous potential when it comes to the mobile point of sale but there are some barriers that need to be knocked down.
Michael Lazzaro, vice president of Clover Growth, First Data, offers up tips for small retailers to get a jump on next year's holiday season. It's not too early.
Chris Robinson, CEO at Yonder Digital Group, offers up insight on new research that reveals online-only retailers still have a way to go when it comes to making themselves available.
Rob Zomok, president, global operations at Inmar, believes there's a very bright spot along the retail horizon and its location will be a surprise to many: the secondary market.
Phil Durand, director of customer experience management at Confirmit, explains why retailers can't rest on their laurels and have the customer's experience remain stagnant, because this is akin to going backwards.
Jeff Anulewicz, executive strategy director at MXM, explains how retailers, both online and offline, need to crack Amazon's dominance of the retail landscape.
Analyst Jeff Kagan explains why there is no death knell to be rung for retail. Sure there is intense pressure, and certain retailers are folding, but others are rapidly growing. Retail is not dying, but it is changing.
In real estate, buyers and sellers expect up-to-date and engaging content on all communication platforms. This flexibility allows agents to update their listings and announcements in real time. Clever integration of video and touchscreens can assist agents in dynamically showcasing their property range
Chip R. Bell offers up insight on how to deal with crisis situations that demand an escalated level of recovery response. Retailers that believe they can "wing it" through crisis situations usually end up getting severely wounded in the marketplace.
Scott Voigt, co-founder/CEO, FullStory, explains why excellent customer experience can largely be distilled in two words: speed and convenience.